Picked up a part a few days back, got into the project and realized I did not need said part for…read morethis project. I went to go take it back, mind you a part that had not even been taken out of the box, and they told me they wouldn't accept my return because it was "dirty, and used." This was very off putting to me as I had left work on my lunch break to return this part. In a neighborhood that is predominantly African American, as a Caucasian male it is hard for me to believe this was anything besides a race issue. I will never return to this location with such poor customer service.

Incompetent management, don't waste your time or money there. They never take back returns that…read morewere the wrong parts they sold to begin with and argue that if it was purchased from another location to go back to that store to return it. If my car over heats and dies driving back across town to the other oreillys it's on you.

O'Reilly's customer service could be a little better and they could be a little more sensitive to…read morewomen they think everybody who come in and ask for parts know what they're talking about we are not mechanics we are women we need extra help and explaining they also have a problem with never answering the phones I also don't like when I talk to someone and when I get here he's not there to confirm what we discussed and I have to repeat it over and over and the prices change

I've been to many auto parts stores in the Cleveland area, but this one is the best. I keep going…read morebecause Adam is a great help and such a nice guy (and his penmanship is spot on). I feel lucky that he's there every time I need something different for my vintage Yamaha motorcycle. O'Reillys, I hope you always have this man because he's a gem.

They were the only really good service and repair shop in the late 60s and 70s more or less…read moreaccessible from Cincinnati. Top people and work. When my sons got to be driving age the Porsches had to go and I moved to BMW sedans. At 83 I'm driving a 540i with a Dinan Stage 1 kit that I factory ordered. They are not Porsches but they carried a lot of kids and grandkids and my wife and I can get in and out of the sedans

Wow what a great Porsche parts supply business Stoddard NLA-LLC is. Stoddard has been in business…read moresince Porsche's were first imported to the United States. They opened in 1957 in Cleveland. We visited their current facility in Highland Heights, outside of Cleveland and were amazed at the high quality and volume of classic Porsche parts they have for sale - over 20,000 Porsche parts, some new old stock (NOS) as well as some Stoddard Exclusive parts too for sale. If you have a part that is difficult or hard to find - call Stoddard. I called for several difficult to source air cooled Porsche 911 parts and within minutes Stoddard techs identified the correct part and pulled them from their warehouse. The staff at Stoddard is friendly and efficient. If you own a classic Porsche 1950s up to the early 2000s. Stoddard is a must to keep your 356, 912, or 911 running smoothly as well as looking good.

This AutoZone is centrally located on Mayfield Road with easy access from Cleveland Heights and…read moreMayfield Heights. I used to visit this store for all my auto needs due to close proximity. My last few visits were very unpleasant. I'm disinterested in returning. STORE: The store is open until 9 PM which allows one to stop in after work, very convenient. The store is clean, well organized and sufficiently stocked. It is fairly easy to navigate. If you know what you're looking for then you're in luck! If not, then may the odds be in your favor. SERVICE: Service is terrible. Employees really look displeased about helping you and are very abrasive. I don't look forward to conversations here. During one of my visits I was wondering if AutoZone offers a service of replacing a car key fob battery. It seemed like a natural question to ask at an auto parts store. They said that they absolutely won't touch it in such a ridicule manner as if I asked them something non-car related. During another visit one of the employees led me to decorative tire caps with a mocking laugh. The tire caps had dice on them. All I wanted were normal tire caps, I wasn't on the same page with this humor. During my latest visit the employee asked if I wanted help, then arrived to help significant time later when I was ready to check out. I attempted to use the self-checkout. The self-checkout did not work and stalled on the transaction. The employee was not at all happy that the transaction stalled and that she had to ring it up. The amount of attitude was pretty surprising. I wish that I had better experiences to share but it's not the case. As a woman who frequently may need help navigating the store, I absolutely don't feel like I can ask for any assistance at this store. Even simple advice or solution to a problem wouldn't be welcome. It's just an unfriendly and intimidating experience. I hope that the service eventually improves and there will be increased customer focus.

When you buy a car battery from this location, one would think they would put it n for you. Not…read morethis location, they said, "we do not do this after 5pm" we showed at 5:20 and they said its not their problem. This is bad business and who ever was working needs to find another job.

As I'm sitting here at another shop waiting for the damage caused by Cedar Taylor to be repaired, I…read morethought it would be a good time to write a little review. My wife took her car here to have some belts replaced, which seemed to go off without a hitch. However, after driving a few miles afterward, the car completely died. Seems that the alternator miraculously gave out, and garage refused responsibility. So we forked over some more green to have it towed back and alternator replaced as well. Flash forward about a year and a half, and the belts are squealing just as bad as before we took it to Cedar Taylor. Now I find out that the shoddy installation of the alternator caused a bolt to strip and alternator to come out of place, leading to more squealing. Bottom line: Cedar Taylor practices poor workmanship and refuses to take responsibility for their errors. Stay away from Cedar Taylor garage.

I recently required some brake work to be done before heading home to Rochester. After about 45…read moreminutes Bill called me and told me what the problem was and quoted a price for the work. 20 minutes later he called and told me about another problem that he had initially failed to detect. In addition, he was 10% off on the price that he quoted me for the additional work. Finally, upon my return home to Rochester, my mechanic pointed out damage that Bill had caused that will cost $200 to repair. Bill has been disingenuous and completely unwilling to accept responsibility for what has been done. In my view, he is neither honest nor competent.

My windshield still had bird poop on it when it was finished! I brought this to the attention of…read moreone of workers; he gave me a towel and told me to finish cleaning it myself. I thought I was paying THEM to clean my car? This would never have happened at Waterway.

Terrible staff, faulty and broken wash equipment in the tunnel, racist management…read more A few of the younger employees there smoke weed while at work all day long, two of them are selling weed out the carwash I believe their names are, Derrick Terrell, and Christian Ray. Both are constantly serving up drugs to customers while working. If you are a cute girl you can definitely get your car washed for free, as those same young men are constantly giving away free carwashes to pretty young women. Daily. The site manager Ken Deavers is completely checked out. As he is aware of all of this. He does nothing for his staff, other than enable their unproffesional behaviors. And ignore the illegal activities going on. Cars are continually getting damaged, whilst going through the wash, it is an almost daily if not for sure a weekly occurrence. Most of which is caused by staff not caring when loading cars into the tunnel, and loading cars incorrectly. And known faulty wash equipment. Like I said, most of their quipment is broken and doesn't run correctly. Causing many unnecessary claims from incident reports that corparate ends up not paying the customer for said damages. Usually for some made up reason as to why the cliam is denied. The area regional manager (Dan Yannick) of this site is also known to have stolen Valor. He states he is an army veteran, from the gulf War, but in actuality he was Dishonorably Discharged while still completing basic training, for hitting his commanding officer. He never actually served. The one decent employee they had working there has either recently moved on to something better or they got rid of him for some reason. Which makes no sense as he was the main person working there that made it worthwhile in stopping by. Jim Roush, and Express Wash Concepts, which is the parent company, and the rest of the ownership of this carwash chain obviously do not really care about branding, staffing, or community. They are seemingly running what is going to be another failed OH corporate chain. Just like Winking Lizard, or Melt. Being a souless enterprise, thats very impersonal, with a major lack of community outreach, paired with terrible customer experiences and vehicles constantly being damaged is why you should choose another brand to wash with. Seargent Clean and Whistle Clean have both updated their facilities and equipment as well as pricing in the last year, to remain competitive in this market, both those brands have surpassed Clean Express Wash in regards to overall customer service experience and they have comparable if nor better pricing for both memberships and single washes. There is a reason why Clean cannot retain its good employees for longer than a year. And why so many members cancel their memberships after 1 month of inconsistent and crappy service. Don't waste time or money, choose to go to another carwash brand. Save yourself the headache, and extreme probability that you will end up with damage to your vehicle.