What more do I need to do to get Advanced Auto Parts to do its job?! The technicians broke the…read moresensor wire on a cable when they replaced my husband's battery in August 2018. The technicians then spliced the wires together, wrapped it in electrical tape and told us to contact the store manager the next day. The store manager blew us off saying he wasn't going to fix it. We then called Advanced Auto Insurance Claims and were given a claim number and told that the district manager would call us. One week later, nothing. We called back. We were then told that there was no note and no reason that Advanced Auto Parts would call us, that we would need to call them. We asked for management. Management was apparently out for the day and the lady left a voicemail saying we would get a call back "soon". One week later, no calls. We called again, management was unavailable again. The next day we called and I waited 30 minutes on hold (although to the woman's credit, she did check back with me periodically so say that she was still trying to get me up to the second floor) to speak with a manager. I finally reached Matt in the corporate office. He claimed that this behavior of no returned phone calls was unacceptable and he didn't know why the district manager hadn't called, etc. He decided that since the store had not done right by us, he was going to bypass them and if I got an estimate for repair sent to him, he would have a check cut to us for the cost. On September 17th I called to report that I had the estimate. Matt was unavailable. I was given an email address to send the estimate to. On September 19th my email (Outlook) sent me an error message stating that my email couldn't be delivered because Advanced Auto Parts server wouldn't accept the email. I called and asked for Matt again. He was unavailable. I spoke with Robert who sits right next to Matt. Robert gave me his email and a fax. I sent the fax and received confirmation it went through. Robert's email was kicked back for the same reason my original email got kicked back. I thought surely, since my fax went through, I would hear from Advanced Auto Parts. Two weeks go by and now it is the end of September, beginning of October, nothing. I call back and get Matt, finally! He says he is really only available by phone on Mondays and Fridays. He doesn't know anything about a fax. I give him the amount of the estimate plus the price for the part and am told that checks are cut Tuesdays and Thursdays and that he is going to overnight a check to us and he guaranteed we would have it by October 4. We still do not have the check. I called today before 8:30am central time and spoke with Robert who said Matt was on a break and he would tell Matt that I had called. He said that he could see where the check had been requested but not where a check had even been printed or a check number even assigned. Robert then had the audacity to tell me that he and I had never spoken before. Four hours later and Matt has not called me. Do I need to get a lawyer?!?! The unprofessional conduct, disrespect, and treatment that we have been shown is reprehensible. Meanwhile nearly 2 months later, we still: 1. Have a car whose battery wires are held together with tape. 2. Have never received a call from Advanced Auto Parts manager, district manager, or management team without having to call them first. 3. Have to call and only once in all the times I have called and had to leave a message have I gotten a call back. 4. Have yet to have any member of Advanced Auto Parts follow through from start to finish.

The guys at this location are awesome! I recently had to get a new battery and a new brake light…read moreand they replaced both of them for me. I have no clue what I'm doing when it comes to anything car maintenance related so it's a huge help that the guys at Advance are willing to lend a helping hand. I would refer anyone to the Brambleton location!!

In the many years I've dealt with these folks, I never fail to be impressed by the quality of…read moreservice, the absence of pleasure to buy, genuine friendliness of the staff. I might prefer another vehicle, but would never buy elsewhere.

I have been involved in automotive restoration for over 50 years. I've sourced parts from all over…read morethe country. Mat and his staff at Shenandoah Auto Parts, in addition to providing a quality part and the hardware to install it, provided outstanding customer service: accurate description of the part, pictures, returned phone calls, and shipping. It is difficult, if not almost impossible, to find that rare salvage yard that meets and exceeds customer expectations. In my opinion, Shenandoah Auto Parts definitely delivers and I look forward to working with them in the future.

Conner is beyond words Quality Customer Service!!!!!!!!…read moreI take my Cars there and my Family does as well

Made an appointment for 11:30 and was greeted on time. I had a bolt in my tire and they fixed it…read morewithin the hour. The coffee and free water was a nice touch while waiting a few extra minutes!

The only shop I trust and use. Rob Marra is honest and goes out of his way to help. Service is…read moreexcellent. I brought my daughter's vehicle in about 7-8 years ago for first time and he exceeded my expectations. They also own Mainly Brakes and sell tires at good prices. Tell him Darin sent you. You won't be disappointed.

I took my car in for a "second opinion" post accident and post insurance claim. Although our…read moreinsurance denied our claim, this business was very helpfull to pinpoint our issue and gave a reasonable repair plan. Very professional and steller work ethic.

I did an online pick up and everything was very simple. My order was ready within 15 minutes and…read morethe staff was very helpful. It was processed out quickly without any issues. There are plenty of spots in front of the entrance and it's wide enough for a walker or a wheelchair. The area is also accessible for disabled persons. I did not shop in the store this time so my rating is based on my online order and pick up experience.

The service and attention given customers.is unmatched by other similar businesses. It was my first…read moretime visiting O'Reileys stores, as I usually went elsewhere, but now these stores are my choice for auto needs, etc.

I am so pleased with McCarthy Tire Service auto repair. Jeff and Randy at the customer counter are…read morecheerful, professional, courteous and thorough. My husband and I have had our cars serviced there since moving to the area 8 years ago. We completely trust the team at McCarthy's and have always known them to be honest. We have never been disappointed in the work they do and the wonderful way they treat their customers. Thank you.

I was driving through the area and needed an oil change and tire rotation. Joe went out of his way…read moreto help me and I appreciate his help with getting me in and out on such short notice.

Excellent frienfly service in a very efficient way getting 4 new tires. The price along with the…read morewarrant was extremely competitive

After going to a couple of other places in Roanoke seeking to get an State inspection…read more(unfortunately to no avail due to limited workers) I thought about the service that I had received here previously and decided to call them to see if they did inspections (which they did). Was told to come on in, which I did and was out within an hour which also included an oil change. NTB at Valley View ROCK!!