Easy and straight to the point. Parts are reliable and guys there know how to work with youread more

Jorden at location 06867 should be terminated, reprimanded, demoted, transferred for his…read moreunprofessionalism. As an elite member for the last several years I have been to many locations and every single auto parts store that exist I am a regular premium customer to all of them because I buy and sell quite a few cars. Just got a 2011 Acura RDX turbo and needed something very simple as a relay. Advance Auto has one of the best online fitment and purchase to pick up systems in place. Found the part I needed so I decided to just go pick it up. I showed up I tried to buy two of them but they only had one, the guy who rang me up was very professional and polite. Took the part went in the parking lot did not even have it in my possession for 2 minutes and it did not work properly. I then walked back into the store with my receipt I had for 2 minutes. The guy Jorden said that it was the wrong part looked up the correct part and the correct part was four times the price of the one that I purchased. I agreed to pay the extra money since they had it in stock so I was ready to do an exchange. He then looked at me and told me he refuses to exchange it and refuses to give me a refund. At first I thought he was joking but he was not. He refused to exchange or refund it not because of policy but because he told me to my face "you ordered the wrong part" and then he talked trash about the guy that rang me up as if it was his fault. I also have a screenshot that says it's an exact fit for the part that I purchased and then he said that the fitment is always incorrect. I've been buying at advance Auto for years and just relocated to the area and this is the nearest location and very seldom does advance Auto make a mistake on the fitment. I then told Jorden that his response and attitude is unacceptable and I will be complaining. He then said to me "I don't care". So basically advance Auto has this guy named Jorden who doesn't care about customers, who trashes his employees and also talks trash about the online fitment system. In the end I took the part that he refused to refund or exchange which I was willing to buy but due to his attitude I refuse to spend more money with him. Went a mile or so down the road and bought it from another company or I bought an extra one I should say because I needed to purchase two of them. So once I went to the other competitor location (who was actually a lot more professional than this rude jerk Jorden) I put the new part in the car along with the part that he said was my fault that I ordered the wrong part. I am also including a picture of exact fitment because this guy Jorden said it was not exact fit. The end result was I originally purchased the correct part I just needed two of them and they only had one. The main point of this is this guy Jorden is 100% wrong I had the original part as the website stated, the cashier guy was correct and I was correct. The only person here that was actually wrong was Jorden. It seems he doesn't have respect for the company that he works for or his employees or his customers. In addition to this I contacted the corporate complaint as of today it has been a couple of days and I was told I would be contacted by a team leader at this location. I never got a contact from the team leader so even the corporate here or the local location is failing to do their job. I have many friends I've made in advance autos just because I'm a regular and never before has anyone been so unprofessional and ridiculous. I don't really work well with guys that think they know everything and trash everything around them and this seems to be the case. So I'm sure that if corporate decides to respond to this it will be a basic templated response that says I'm sorry you had a bad experience, blah blah but then do nothing about it and let this guy run off their business. Good luck advance Auto with this guy Jorden should you choose to keep this guy on the payroll.

Stopped by to grab a screw extractor and had no idea how it worked. Parts guy found perfect size…read moreand showed me how to finish my project on the jeep. So nice and helpful. Part was only 9$ and could be happier. These guys know cars !

Don't ever come to this location. They will screw you over just to try and make a sale. Went in to…read morepick up a battery that was bought online. Guy said he'd install it since they offer the service for free. Before the new battery the battery was dying on us and was supposed to be replaced long ago. The new one would not start unless he jumped it. Tried to start it again with just the battery, still wouldn't start. We went back in to receive a core refund for our old one. Went back out and we got a jump to go home. Mid backing up the car completely turned off on us. Came back out and gave us a jump. Hooked up the machine and told us we'd need a new alternator. He tried to sell us one inside but I told him our mechanic replaced the part not even 6 months ago and it was under warranty. He asked if I trusted my mechanic and I said yes. We left. He told us we'd have to drive back through small streets with our headlights off since the lights drain the battery so much. We drove it home and it was already dark. Had my mechanic come out and he said someone tampered with the alternator and he showed me, it looked like it had been smashed in and some pieces had been broken off. You could also see greasy fingerprints all around it. He then showed me that the battery was not even properly connected. Said he wouldn't be surprised if the battery gave out a few months later from being put in improperly and driving it that way. He fixed the battery connection and replaced the alternator that was still under warranty for no charge. Never trusting another O'Reillys again. Shady people.

So I was referred here by AAA, after they attempted to take care of my situation. I was riding on…read morethe original batteries of my 2018 Dodge 2500. I dealt w/ 3 people upon my arrival, I can't recall their names, but the Grandfather of them all, I believe Terrell (dreads) and the manager. They were all very courteous, professional, knowledgable. Kept me informed, educated me and was a pleasant afternoon on a day I didn't want to get new batteries but had to. These guys are awesome, if you ever need anything in their helm the are top notch. Wish I lived closer to them, 3 hours south I'd refer EVERYONE there for their service, esp when today customer service seems to go waste side. These guys are top notch!

This place talked me into buying a crazy expensive jumper pack to jump start a car. I have had…read moreinterstate tenders and maintainers since the early 90s and since technology has changed so much I thought this would be a good idea. After all they stamp their name in big bold letters on everything they make, so why would they make junk with their name on it? Turns out it's cheap Chinese junk and won't hold a charge after 3 months of use. Called the store back and I was told they quit carrying the enterprise jumper packs and had switched to a different brand called NOGO because theirs aren't as good. I talked to the person for another 20 min and he said they can return it for a store credit towards another one. Ok I'm down for that I said and they ordered another one. I told them I would cover the difference if they would order the bigger heavier duty one since this one crapped out so easily. 2 days later called back and of course the story changed. Now the guy said the store manager wouldn't let him return it without the original receipt. The receipt printed on thermal paper that was no longer legible since it was left in the car. I asked why because they were able to easily look up and see the sale recorded in the computer. He said it's because his manager said no and that was the last word. Well manager let me tell you that when you put your own company name on a product that does a few months later and don't stand behind it the last word gets stamped on the internet. Along with your poor customer service.

After my local mechanic in Oak Hill closed down, I was left high and dry. Thankfully, Jack, the…read moremaster mechanic who is now retired ,recommended Central Garage in Dripping Springs. I had a broken drivers side mirror, and they Installed my new one while I waited! Very prompt efficient service, a fair price and extremely pleasant people at the customer service desk. Lucio took good care of me and even made sure I had snacks and fresh coffee! Two thumbs up! A very happy customer !- this is gonna be my mechanic from now on!

Had a tire issue that left me stranded next door. The tech at Central helped me figure it out and…read morethey don't even service tires. Awesome guys and really saved the day for me.

Took vehicle in for a recall notice and routine maintenance. Colby is an amazing Service Advisor…read moreand made my first experience with Lexus of Lakeway an incredible one. My vehicle was ready later that day, recall taken care of, oil changed, tires rotated, etc., and was very clean as they had washed the exterior. Highly recommend.

I had the best car buying experience here! From the moment I stepped into the dealership I felt…read morerespected and valued. I found the perfect car online. This lead me to Jason Thurmon, who helped to make it mine! He ensured it was a completely painless and stress-free process. He truly cared about helping me get into my vehicle. Jason is the sales person you need to ask for when you arrive or call here! Additionally, the finance department was easy to work with. I did not get a hard sell to add an extended warranty or other options. I greatly appreciated that. Finally, I was able to meet a service advisor while I was there, so now I feel like I have the start of a relationship for my future service interactions. Lexus of Lakeway has earned my loyalty!

Brought me truck in for an AC repair, they found a leak and fixed it, I was told it was fixed and I…read morepicked up the Truck. Two days later the AC was not working. brought it back and they found a second leak, They then fixed this leak. I was changed both times ~$350 for evac and recharge of the system, Had the job been done correctly the first time I would have saved $350. I shouldn't have to pay for bad diagnosis. People were polite and professional and got the truck fixed quickly, both times.

We've used L&L in the past and the service was great…read more Unfortunately, they had my car for 5 business days and did nothing with it. Not only was it with the team for 5 business days, they ensured me that it would be done, which in my mind means completed by Thursday. I had called and check on the status on Wednesday around 3pm and the gentleman said that he hadn't even gotten around to doing a diagnostic on my vehicle. I extended my rental car, which in total cost me $400 To rent for the week because I have 4 kids and an obviously busy life. On Friday at 3:30 I called to see the status and he said that I was "next in line" to run a simple diagnostic. The expectation was set that it would be done by Thursday. They didn't even bother to call and update. Terrible customer service.

For years their lot has served as defacto parking for Radio in the evenings. They are no longer ok…read morewith this, which is obviously their right. However, how you go about things matters. The neighborly thing would have been to put up a sign saying "No Radio parking. We will tow." Instead their towing company booted every car in the lot a few minutes before bluegrass ended at Radio. Putting up a sign would have stopped people from parking there. Instead this is costing people thousands and thousands of dollars to get the boots taken off. You have to question the motivation.

I am an aging veteran and had a need for a little help with some parts. Great service, and of…read morecourse they had the parts. They also help the vets a great deal with their knowledge and their discounts. No matter how great or small I have found them to be very generous with their time and knowledge. Brian and Justin on separate occasions were very helpful, they went out of their way to help get the right stuff for my vehicle. Thanks, from an old U.S.Army guy, Diego

I have only been here a few times, as O'Reilly's is 2 blocks from my house, but that is about to…read morechange. I was looking for a fuel-line coupler for my Bobcat track-loader, BOBCAT DIDN'T HAVE IT!!!??? So on the way home, I thought I would try A-Line. When I arrived, the door was opened for me, and there were four employees stationed in their tiny shop, so I only waited in line about 5 seconds. After giving the very polite, and articulate employee a vague/incorrect description of what I needed, he handed me two different options of the part in about 30 seconds. I am very impressed. Every business in America, if not the world needs to model their business model after A-Line. Winners 100%

These guys are the professionals in automotive. None of that condescending "I'll tell you what you…read moreneed" nonsense. Justin is the best in the business and will make sure to get you what you're looking for. Don't waste your time at the "fast-food" auto stores. Go here.