Stopped by to grab a screw extractor and had no idea how it worked. Parts guy found perfect size and showed me how to finish my project on the jeep. So nice and helpful. Part was only 9$ and could be happier. These guys know cars ! read more

Don't ever come to this location. They will screw you over just to try and make a sale. Went in to pick up a battery that was bought online. Guy said he'd install it since they offer the service for free. Before the new battery the battery was dying on us and was supposed to be replaced long ago. The new one would not start unless he jumped it. Tried to start it again with just the battery, still wouldn't start. We went back in to receive a core refund for our old one. Went back out and we got a jump to go home. Mid backing up the car completely turned off on us. Came back out and gave us a jump. Hooked up the machine and told us we'd need a new alternator. He tried to sell us one inside but I told him our mechanic replaced the part not even 6 months ago and it was under warranty. He asked if I trusted my mechanic and I said yes. We left. He told us we'd have to drive back through small streets with our headlights off since the lights drain the battery so much. We drove it home and it was already dark. Had my mechanic come out and he said someone tampered with the alternator and he showed me, it looked like it had been smashed in and some pieces had been broken off. You could also see greasy fingerprints all around it. He then showed me that the battery was not even properly connected. Said he wouldn't be surprised if the battery gave out a few months later from being put in improperly and driving it that way. He fixed the battery connection and replaced the alternator that was still under warranty for no charge. Never trusting another O'Reillys again. Shady people. read more

Didn't know what towing mirrors were and told me to come in and check -- you are an auto parts store...

Excellent price, service and inventory. The Comercial crew is very knowledgable And patient, quality of parts is the best read more

O'Reilly Auto Parts - They can special order parts too - Auto Parts & Supplies Near Me - Austin, Texas

There are some good employees here and it's not usually too busy. I usually shop around for car parts but I can easily say I call theses guys first. read more

Friendly and helpful. Went in with a headlight out, got headlight fixed and they even checked my oil level and tested my fuses. Turns out, I had about 20 fuses out! Glad I went in! read more

So I have to write because my truck batteriy died and i called around to check battery pricing. The dealer wanted 800 plus and lambs wanted 680 to put them in. I had to get a jump to get to the O'Reilly's store. I spoke with Fernando then he came out and checked both batteries on my truck. Fernando helped me get the right batteries for my diesel and then proceeded to put them both in for me. It was probably 104 degrees outside and he did it anyway and was very helpful and friendly. He exemplifies customer service and I am very appreciative. Thanks very much! read more

They gave me wrong wiper arm for 62 Chevy truck. Family member bought them when he was in town. Went to return wiper arms and they would not give me refund because didn't have original credit card because family member left town. I had the receipt! And they wouldn't give me cash refund. Very frustrating experience. read more

I bought some parts at the store at 8339 Research Blvd, Austin, TX. I gave the salesperson the year, make, and model of vehicle and he actually went outside to look at the vehicle. When I tried to put them on, I discovered that the parts were the wrong fit. It was near closing time so I called to see if they could stay open a bit longer to make the exchange. They said they close at 9pm. I got there at 8:59pm (according to my cell phone). The door was locked. read more

Closed at 7:55 pm and not at 8 per their sign. The guy that did it was rude and did a slashing throat motion. Just plain rude. Won't be back. read more

Horrible store . I came here to buy a sensor for my 03 Silverado and when i put the "new" sensor in, my truck wouldn't start so i put the old one back and it started like nothing ever happened. I went back to the store for a refund and the chubby guy with glasses told me the part wasnt theirs haha. He eventually swapped the part out for a new one and planning to put in this weekend. If you're the store manager of this store heres a tip. Do inventory check . read more

Knowledgable and super helpful! Felipe helped me replace a lightbulb for the left headlight (GL450) and it turned out to be a lot more tricky than YouTube videos would suggest... Felipe patiently fiddled with it for over 15 minutes until he got the new lightbulb in place and made sure I tested it. Gracias Felipe! read more

I needed two headlamp replacements. Not only did O'Reilly have the parts in stock, while the competitor didn't, the counter salesperson installed them for me! I tried to do it at home, and failed. He made it look easy! I'll be back! read more

Friendly and knowledgeable....two RARE things at auto parts stores anymore. Jesus and Hernando helped me on two items that required a lot of searching in the books and computer, neither one big ticket items. These guys actually know cars and their parts...Ill be back here read more

Improperly installed a new battery. I had car trouble less than a week later and took it to another location to be installed properly.

The guy up front was pretty rude . He seen me comming and started maing a call to order parts and blew me off completely. He has done this to me before . I think hes name is Felipe or something . I waited there 15 minutes and lest to auto zone on lamar read more

Went to go replace my car battery. The manager came out to test it and said it was fully charged. As I tried to turn on my car, it wouldn't start up again. I went back inside and told the manager that my car was dead. He suggested it was the starter and walked away. Luckily the assistant manager Victor over heard and went to check the battery himself. To my surprise the manager never disconnected the battery from my car to test the battery itself. As soon as Victor checked it, sure enough my battery was dead. Fortunately, my battery was still under warranty and got replaced. Victor was great and approachable not to mention very helpful. My recommendation is to never ask for the manager of this store to help you. He obviously needs customer service and car battery training. read more

I've gone on two separate occasions now and they have been very helpful and understanding. Being a female I hate going to auto part stores because I feel like I'm going to be upcharged or given the wrong information. The gentlemen at this location were professional and helped me figure out what was wrong and even went to the extent of fixing and putting on what ever pieces/bulbs that were needed. This will be my go to auto part store from now on. Thank you guys! read more

I would put ZERO stars if I could. My infant son and I went to this location in the 23rd of September to buy a fuel filter for my Honda. As soon as we walked up to the cash register the man behind it proceeded to make a comment about my appearance and was staring at my chest. Wanting the interaction to be over, I quickly asked him where the motor oil was so I could be on my way. When we got back to the desk he tried to be funny by offering me an Oreilly's credit card 5 times even when I repeatedly told him I was not interested. When the transaction was almost over, he asked if "they sent me out to run errands" as if I was not getting a fuel filter to replace myself. I was, by the way, replacing my fuel filter myself just as I had done with the other parts I had purchased from this Oreilly location. He was a older man in his 50's or 60's and short with black and gray short hair. The receipt said his name was Benito, but I didn't catch his name tag. When I called to complain, I spoke with an assistant manager who either didn't know how to handle the situation or didn't care. I explained what had happened and stated that I didn't want to return to the store or leave my name. His response was "he will definitely be apologizing". I'm not sure to whom he would be apologizing considering that I didn't leave my name or number. I guess maybe to the manager who I'm sure felt degraded and uncomfortable just trying to buy parts for his car. read more

This store is very helpful. We have had many parts that needed replacement under a warranty and they have assisted without conflict every time. If there was an issue the manager respectfully and efficiently solved the problem. This is our first choice for parts and supplies. read more