Angel provided excellent customer service and has a great personality! He helped me find what I needed very quickly!

Need help with my car muffler glad I went there it's went very well got my parts and clamps all done

Unbelievable. Called first to inquire about battery testing and replacement, which I was told they could do. Nobody in the store, had to go searching for an employee. One was in the break room eating, the other in the bathroom for over 10 minutes. One employee looked up my car and battery and brought the battery out for me to purchase. The employee tested the battery and said it failed and needed to be replaced. Then he went back into the store and back room without coming back out. I found the other employee who did not know where the first employee went. After 40 minutes of little to no help, they told me that they could not replace the battery because it had to be "professionally installed". I had AAA come out to my house, and told me the battery has lots of life left in it and it does not need to be replaced. After the jump start, I just need to let the car run for a while to recharge the battery. Never will I step foot in that store again and will be sure to tell family and friends to stay away as well. read more

I never leave reviews. It's just not my thinhave a 2013 Dodge Charger. I woke up one morning to go to work and because it is digitally run, loosing the battery and alternator is like having a major heart attack. I left work early to meet chad to help me out. He was great. He was ready with his diagnostics. My battery and car was so dead that I couldn't even put it into park to turn the car off. He even set me up to get help with the alternator. I would strongly recommend this place for any needs read more

I have to give an incredible shout-out to Silas and Alex who run this Advanced Auto parts store here in Billerica. My wife had just finished grocery shopping and went to start her Nissan Altima. Car engine would not start or even turn over. We've seen this before and rather than call AAA, I hustled over to Advanced auto parts in the same mall parking lot. I purchased a new battery and asked for installation from Alex. No other customers were in the store and it was getting closer to closing time. When they checked the battery from our car, it was still under warranty so they refunded my purchase price per their policy. When the new battery was not starting the Altima, Silas brought out two separate batter paks to see of an extra boost would start the car. When that failed, he brought over a company truck and jump started the Altima. It worked. I got the car home in our driveway. I'll have to get a mechanic involved to see why its not starting as expected but the extra work done by Alex and Silas is over and above any service I have ever received from a retail store. I can't thank them enough for their superior service. read more

was just in there first thing in morning asked if they had something I needed guy was very rude. asked if he could look at something on car for opinion said no very busy then proceeded to go stand at register and lean on counter doing nothing. never going in there again if he's working. he needs to get a different job he if can't be more polite to customer. read more

I went to this store for a third time to attempt to have them replace battery under warranty, managers seemed to be understaffed, which is understandable, so I replaced it myself. The newer employees seemed more eager to help and more car knowledgeable, looks like they hired good people. They normally have loaner tools, however they did not have the tools I needed to remove and reinstall my battery. Required a ratchet set with a 10 mm, plus a long extension. I preferred to have my own tools anyways, so I bought it a kit of tools that complement the ones I already have. The new guy was very helpful, and he gave me excellent service. I would say my issues are more with management and lack of loaner tools. While I bought the battery in another state, The store in the other state was semi-reluctant to cooperate with the warranty unless I followed a procedure. Everything worked out OK I guess, but I do not call this five-star service. read more

It was 5 pm and it came to my attention that the right brake light on my Honda Civic was not working. The brake light bulb needed to be replaced before it got dark, so I went to Advanced Auto in Billerica for the bulb. Moe, the Assistant Manager was very helpful in giving me expert advice as to which type of bulb to get for my Honda Civic. He was very knowledgeable, and went out of his way to answer my questions and provide assistance on how to replace the my brake light. I was able to promptly get back on the road safely with my brake lights working. Thank you again Moe! read more

me and my family go here for all our auto parts. Fast service. no problems

FIVE stars for the folks at this branch; ONE for their broken on-line ordering system. I was excited by their site's 20% discount for on-line orders, which made them slightly cheaper than AutoZone for the same part, so I placed an order on-line for immediate pick-up of a part in-stock at the location nearest me. (~10 miles.) Site and payment worked fine; took a cell camera shot of the final paid/confirmed screen since I needed to hit the road to the store to pick it up & get back to work before dark, couldn't wait for the email confirmation, and can't get emails on my cell. Waited at the store for ONE HOUR but the order never came through on their system! The top-notch folks there very kindly matched the discount I showed them on the picture of the final order page, and I got home and finished the work just before dark. GOOD people at this location saved my butt, but BAD site order tech! That email order confirmation STILL has not showed up, HOURS later it still shows as 'processing'. What a joke their order technology is. Don't bother. Thanks goodness they have such good people in the stores to save the day!!! Hopefully they will cancel the paid online order IF it ever shows up at the store, since there is no button to do that on their lame site. :( So great store & people, fair prices if not the very lowest on everything, but terrible chain-wide tech for order processing. read more

This place is great, they are very patient and will get parts from the warehouse without the need of me paying for it in advance, HIGHLY RECOMMEND read more