The worst experience ever! I've been dealing with Riverside for years now bought a brand new Chevy…read moreSilverado in 2021, been receiving coupons towards my oil change etc., told by one rep. That I could use the coupons get to the dealership that rep. Tells me I can only use one. No one there can't seem to get on the same page! Remember, Reputation goes along way! (if I had an option, I wouldn't give a star) for this review

Two hours and 15 minutes for an oil change.... 1. I made the…read moreappointment online but it apparently didn't get put on anyone's schedule. (10:15am) 2. It took 20 minutes for anyone to even acknowledge my presence and another 5 for the check in process to actually begin. 3. Vehicle was due oil change and cabin filter. Rep said it also was due an engine air filter. I requested they check the engine air filter and replace it if needed. He put those instructions on the invoice. 3. I went to breakfast with my sister. Rep said he would call when the truck was ready. I returned to the dealership at 12:30 - no phone call. I waited 10 minutes in the lounge and then went out to see what was going on. After a bit of a search- a different rep finally found the paperwork & key. 4. They had not replaced the cabin filter or the engine air filter even though the cabin filter definitely needed to be changed. So basically, it took them 2 hours 15 minutes just to change the oil. Another 5 minutes just to check out. They are very, very disorganized- polite but NOT customer focused. It is like the left hand doesn't know what the right hand is doing...and again, not at all focused on the customer. I used to complain about KIA taking an hour for an oil change....but then I experienced the chaos of Riverside....never again.

I was in need to change my car wipers. Parked my car and struggled to get my old wipers off, in…read moreabout a few minutes Karen came out of the store and asked if I need it help. YES! She worked hard to take my wipers off; they were stuck. Even another associate tried to help but it wasn't successful. Karen stayed to the end. It was hard to remove my old wipers. II got new ones and I'm very grateful for the above and beyond service also the kindness from Karen and this store associates. Thank you very much Karen!

Almost like a life saver. Very nice, professional, knowledgeable and capable staff. I trust the…read morepersonnel's knowledge more than any of the area's dealerships service departments. I was able to get exactly what my truck needed and installed at no additional charge. Thank you so very much. I will be back if needed.

Wesley went out of his way to help fit us in when we had engine trouble going by on the interstate…read more He diagnosed the problem, acquired the parts and didn't stop until we were back on the road. Cameron was super knowledgeable, conscientious and professional and did excellent work. Highly recommend!

Excellent service, professional, listen to me!! (I ask A LOTof questions), nice, polite, timely,…read more affordable, don't do things that don't need done, always complete job thoroughly! Check them out if you're in cartersville

Had my one truck in for front end work and another in for a full inspection and a DPK install…read more Good communication and they stand behind their work. Solid and trustworthy.

This was the best automotive service experience I've ever had! Everyone I interacted with was so…read morefriendly and pleasant, and they were very honest about the repairs needed. I would highly, highly recommend them.

David was awesome. I called him this morning with my issue and within two hours he diagnosed the…read moreproblem and worked on it today. I called and visited a few places over the weekend and this morning and they were the best. Highly recommend.

Thanks again for getting us back on the road so quickly! The AC is still blowing ice cold and we…read morehave put on quite a few miles since your work. Your shop has always given us great service and support over the past several years. You have earned both my respect and business when it comes time to get work done on our vehicles!

I cannot recommend Alpha Auto Center enough!…read more David has been taking care of my vehicles since **2018**, and I honestly wouldn't trust my cars with anyone else. As a teacher, I truly appreciate having a mechanic who understands the importance of staying within a budget without sacrificing quality. Over the years, I've gone to him for everything from unexpected car emergencies to routine repairs, and he has always been gracious, effective, and efficient. No matter how busy he is, he somehow finds a way to fit me into his schedule when I have an urgent issue. That level of customer service is rare these days. What really sets David apart is his integrity. He stands behind his work and takes responsibility for every repair his shop performs. If something isn't quite right or you're not completely satisfied, he'll make it right. That kind of accountability gives me tremendous peace of mind. Another reason I've remained a loyal customer for so many years is the quality of the parts and workmanship. David doesn't cut corners. The parts he uses are dependable, and his repairs last. The value you receive for both the parts and labor is outstanding because you're not constantly returning for the same repair. His experience and years in the automotive industry are evident in the way he diagnoses problems accurately and fixes them correctly the first time. Finding an honest, knowledgeable, and trustworthy mechanic is not easy, but David and the team at Alpha Auto Center have consistently earned my trust. If you're looking for quality work, fair pricing, excellent customer service, and someone who genuinely cares about his customers, I highly recommend Alpha Auto Center.

David is the owner, he's the best! Very understanding and keeps his word on what's happening with…read moreyour automobile!

Overcharge and underachieve took forever to rotate and balance 4 tires and I had problems when I…read moreleft. Went to Rakestraws in Rockmart and was told that my 2 front tires were unbalanced. So moral of the story don't go here, they can't even properly balance 4 tires. Pretty sad

My car did not pull-to the right or have brake issues. I bought four new tires from them and didn't…read morehave time to have alignment. I went back because the vehicle started pulling right and riding like a dump truck was told because I didn't get the alignment and brake job there was nothing they can do for me unless I pay for repairs. The right front tire seems to have excessive amount of balance weights. I wouldn't buy tires from this place. One star

Can't say enough good things about K O Automotive. We were towed there after breaking down on 75N…read moreheading home to OH. (Family of 4 with a 3 month old pup). We knew it would be a huge ask to try and squeeze us in given their already full workload, but Scott and his team found a way to make miracles happen and replaced our alternator and battery same day. Quality people and a quality business - southern hospitality personified!

Honest folks - great work at a reasonable price. Glad to see them back and running after the fire.read more