After having my oil changed at this shop, I discovered that my oil was leaking so I went back for…read morethem to rectify. They supposedly fixed the problem; however, the car (a2018Camry) continued to leak leaving huge oil stains on my new garage floor. When I requested a refund I was given the run around and two of the managers all of a sudden no longer worked there. I contacted the corporate headquarters, who in fact did have the supervisor contact me. He told me on two occasions that he would send a form so I could obtain a refund. This took over five weeks. No form came until the supervisor was contacted again by corporate representatives. I was sent a digital copy which I completed, but the address they gave me would not accept the form. I finally drove a copy of the forms to the jiffy lube store where the work was done and left it for the manager. She had told me that she wasn't going to be there, so she had me leave it with another manager. As it turns out, the manager for whom I had left it no longer was "with the company". At this point, yet another manager told me she would contact the supervising manager to get the paperwork to him. We'll see if that happens. After all, it's only been two months since this whole mess transpired. Good news! Thank you Mr. Joiner for handling this matter. You were very kind, and I appreciate that this matter was handled although it was a little longer than expected.

This place is awful. They are trying to deny my sisters claim now that I've filed a complaint. The…read moreerror was on them. We are NOT mechanics. How are we supposed to know that oil is in the alternator??? You want us to magically fix an issue that you caused before it happens??? No. I'm calling the news and my attorney. If you all don't fix this I'll be at Jiffy in the morning. Her oil change was 11/22, less than 90 days her car cuts off due to oil in/on the alternator and they are blaming us! We went back to the actual location for help when we saw the leak and they didn't even inspect anything just put the cap on and gave her a coupon. Now she has to pay out of pocket and they are using this as a reason to deny. Adan told me the manager at this location had been there for 3 weeks...he was new. So who was supposed to tell us they needed to see the car? Adan didn't get to me until a whole week after we called the location and the manager told us 24 hours for a response and I had to call corporate myself to get Adan! The mechanic even called and said come see the car I have the parts here for you to see everything the oil was still coming out of her car after repairs! This is said how you all treat people.

Stopped in because they didn't look busy. They must be under staffed. The car sat for 15 minutes…read moreafter the wash before someone walked over to finish it. The prices are good, they are very slowww. When they called for me I tipped the lady and drove off. I hadn't expected to be there for over half an hour. The car looks great from ten feet, up close you notice the water spots from it not being dried off in proper time.

Unusually good value for a drive through car wash. They hand finished drying and treating the tires…read moretoo.

My husband & I stopped in there to find out why our heat wasn't blowing out of the vents . The…read moredefrost was even working. I knew he was a awesome mechanic- He came over took his time at no cost told us why it was acting up. Super Nice Guy

My car was detailed they done a great job on it and my oil was changed also done well and the…read moreprice was reasonable.

My review is a little unusual. You can draw your own conclusions. In the past, I had my cars washed…read moreat Pal's and have always been very happy with the service. Unlike other places, they dried and vacuumed my car. However, I have a friend who opened a car wash closer to our home. I drive by it at least 20 times per week. This is not the case with Pal's. I assume that the costs are about the same. I always choose the cheapest price. At his car wash, the car owner dries and vacuums the car. Having said this, I understand that Pal's has changed owners. If this is true, things may have changed. I had made an appointment to have my foggy headlights covers cleaned. They were recommended to me by a trusted friend. I realized that I could not make the appointment, and as a courtesy to them, attempted to notify them that I could not make it. I phoned them, using the number supplied, only to discover it was disconnected. One of the reviewers complained that her dash "change oil" light came on two weeks after they changed the oil. This is a very common occurrence and has often happened to me. The light came on because the technician didn't re-set the code. The code re-set is easy to do and is explained in the auto manual. However, regardless of where you take your car, the technicians often forget to do so. Before leaving the bay, I make sure they change it. I believe in giving folks a chance to make me happy, often giving them more than one chance. This is especially true if the business is under new ownership or management. Plus, I want to see as many young people employed as possible. After all, they are paying my Social Security.

I am writing to formally report an issue regarding a recent service at your Cartersville, Georgia,…read morelocation. I visited on April 14, 2026, for an oil change and battery replacement; however, the coolant cap was left off following the service. Earlier today, April 16, 2026, while driving from Cartersville to Marietta, my vehicle overheated and the radiator hose burst. I had the car towed to Firestone in Dunwoody, Georgia, where an inspection confirmed that the coolant cap was missing. As a result, I now face over $1,000 in repairs for a new upper radiator hose and thermostat. Valvoline was the only provider to perform service under the hood of my car in the last 30 days. Despite this, the shop manager has denied my claim. I am seeking accountability for this negligence and would like to know how you intend to resolve this matter and provide reimbursement for the resulting damages.

I am so glad this location was open and Cartersville. We really needed this. Sarah was amazing. She…read moreextremely knowledgeable and kind. The Service was quick and easy. The pricing is very affordable compared to others in the area .I will definitely be a regular at this location because the customer service is amazing. Good job Sarah keep up the good work!!!

The workers were really helpful and moved quicker than any other stop ive went to! My car wasnt…read moredamaged at all when they finished. Great workers overall and my car hasnt had any problems since i left! Come here if you want great customer service and quick but good quality work done!

If I could go negative stars I would. I'm from PA and know a little bit about cars because I do a…read morelot of my own work. My car broke down during a long trip. Had it towed to this Firestone. I knew it was the alternator that went. The mechanic at Firestone called me and said that the alternator and battery went bad. (Battery was fine, never a problem. He also said that oil was leaking on the alternator, which was BS. Said total would be $2900 to fix. I said do the alternator and battery only. He got upset, said didn't know if I would start stalling again, but finally agreed. Charged me $1600 for a battery and alternator. I called my mechanic and asked what it should cost, they said around $1000. The first rip off. After I paid and left, my car started stalling while idling, something it never did before. Stalled for my wife in traffic. I took a look and found a hole in the air intake hose right by the battery, which is why it was stalling. Repaired the hose, no more stalling. Either the mechanic didn't see the hole, which he should be looking for if the car stalled out, or more likely the scenario, he was mad I didn't fall for the full rip off he was offering and popped a hole in my air intake to make the car stall again. It never hesitated or stalled during idle before this mechanic touched it. It only stalled while driving on the highway at 70 mph because the alternator went bad. Therefore, my opinion, the mechanic set it up for my car to stall. Of course I can't prove it, but thought I would share the rip off story for you to make your own decision.

From out of town ( Memphis ) , experienced a flat on a new set of 4 Cooper Tires. I went in and TJ…read moretook care of me and showed me a courtesy and was very quick in the repair. TJ did a Great job and presentation as a face to the public . His is associate Mgr , and should be celebrated as what type of Mgnt personnel Pep Boys need !

Went to purchase a battery at 12:15 today. I was told by employee that they couldn't enter at…read moreticket. Only the manager could. He just left for lunch. Said he would be back in about thirty minutes. I waited and asked again to a different employee. Said he wouldn't be back for a hour or so. Left and went to Walmart and purchased.

The service here is unmatched. I had a fender bender, and after a tiring experience with the…read moreinsurance company, Joel made sure to take care of all damages in a VERY timely manner. After my service, they even washed the car and vacuum/cleaned the inside. Will definitely recommend for anybody dealing with auto body damage.

I hit a deer with my car and smashed the front of my car. Hours after the insurance adjuster…read morefinished, they picked up my car. 9 days later my car was as good as new and cleaner than before the accident. Thank you.