Sheila, Jim, Kevin, Chris and the gang are all terrific people. I had initially gone to Chrysler…read morebecause the local oil change place that shall remain nameless, did a very bad job attempting to rotate the tires. That led to them breaking a lug nut. When I brought the car to Jim he was able to quickly diagnose the problem, fix it, and give me the receipt to go back to the chain to have them reimburse me. Since then, I have been bringing my vehicle there for oil changes, and beyond. They always treat me with kindness, professionalism and respect. Something you can't find anymore. Pricing is very fair and they tend to go above and beyond.

Jim Chrysler and Sheila (at the desk) took care of me when my car needed to be towed and looked at…read morefor what could have been a transmission issue. It turned out that it was a much smaller issue, luckily, but once they got my car in the shop, the service was quick and they were able to overnight a very important part in order for me to get my car back! They were helpful, and explained each step and item that they looked at and fixed. I appreciated the clear communication. Jim seems to be an honest shop owner and I will come here again. Thanks!

Speaking from the standpoint of an Enduro bike owner who had his 78 Yamaha DT125 inspected this…read morepast spring at Preferred, I would like to highly reccomend to any Dirt Bike owner that he (or she) do business with Preferred Powersports. They know threir "stuff" and it's always done professionally!

I made an appointment a month in advance for three recalls, they had my vehicle for over two weeks…read morebecause they didn't have all the parts, I also had an oil change and an inspection, they charged me an hourly rate of $160 an hour and said it took them an hour and 23 minutes to do an oil change and inspection, my bill totaled $299.34, I reached out to the owner, Shawn, thinking it was a mistake, he was a complete jerk who got very upset and told me that he was the cheapest around and this is in fact the best price! He is very wrong. Please do your homework check around. There are many many places much cheaper. I would never ever recommend taking your vehicle to this place.!!!

What a difference staff makes…read more Not sure what happened but after Andy left the place has gone down hill. Have previously brought my Audi here for tires, as local and prices for tires are very competitive plus GMC rebates if I used my CC. (NO LONGER AVAILABLE). The service at GMC is poor. Non responsive. I let management know and switched my Audi tire service to their Ford team, which is excellent and highly recommended. Recent situation new tires only have 20K miles on them. Filed a warranty issue. No call backs, no feedback. Called again told parts is addressing it and will get back to me. No call backs. Called again left a voice message for parts, still no call backs. Interesting, why bother recording your phone calls if management does NOT monitor the calls! Guess their GM is too busy doing commercials with sports people to care about the "actual and existing" customer! Ps NYE Auto is no longer owned by the NYE family. They were sold off, but Buick GMC had issues and continues to have issues after the sale.

I have been on the fence about buying a new vehicle and sales rep. eli has been very patient and…read morehelpful while deciding which route to go, great place to do business!

Down to earth, honest-to-goodness guy. I wouldnt trust my car to anyone else. I run to Ken, the…read moreowner, everytime I have issues with my car and he is always so patient to answer all my questions. There had been countless times he checked the error codes on my car using his OBD2 equipment and he never groaned nor appear annoyed over my constant requests for diagnostics. Such a godsend to the community! God bless him.

Bracy gave a quick useful diagnostic when my car was leaking transmission fluid.. And recommended…read morenearby mechanics because his shop was too busy that day. Friendly, knowledgeable guy!

I truly appreciated the wonderful experience I had with Northside Collision, especially working…read morewith Miss Angela and Greg. Their professionalism, friendliness, and genuine care made a difficult situation much easier to handle.

My Baldwinsville experience was awful. My car is actually back in their shop to fix the work they…read moredid incorrectly. So, I'm conflicted. I had to constantly call THEM to get updates. I got a couple text messages but none of them were updates, they all said the same thing, that my car is "being worked on" and they had my car for 25 days (the first time, at this point, they've had it a month cumulatively, FOR A SCRATCH). The people though, were SUPER nice. Angela especially! When I brought one of my previous cars to Northside in Cicero, my experience couldn't have been better. The whole process was seamless. I got into an ACTUAL car accident with a decent amount of bodywork that needed to be done. I got it back in less than a week. Fast forward to this June. I brought my car into the Northside office in Baldwinsville for a SCRATCH that I got from my parking garage at work. This took a little under a month to get back....for a scratch. Someone hit me and left their insurance info, so this cost me nothing, except my time, patience and the car doesn't look right now. My initial experience was great. The front desk staff and the ones who evaluated my car couldn't have been better. NOW...my car was brought in for a SCRATCH. The paint was rubbed off the driver's side bumper/cheek area and scraped up the headlight. THAT'S ALL! So, why would it take close to a month to "complete" this work. The only part of the job that was done correctly was the color of the paint on the bumper. 1. Incorrect trim piece. The wrong parts were used, and TO BOOT, the part they replaced incorrectly, had NOTHING wrong with it but was replaced anyway with the wrong part. A trim piece needed to be added, THAT'S IT!! Instead, they put a piece on that was made to house a fog light, which my car clearly doesn't have. They took the original out (which wasn't broken), so they knew what it was supposed to look like and replaced it with the fog light version. WHY? When I told them it was incorrect, I was told, "well, we replaced it with that one since there was an air vent down there, it needed that trim piece. I'm not sure how or where they got the part number because that clearly wasn't for my car. NOPE! It's doesn't need "extra venting" but thanks! The purpose of that vent is to cool the brakes. I even showed them pictures of the damage I took before I brought it to them and also when I showed them what they incorrectly fixed. 2. Scuffed up bumper. When I go to pick the car up, the entire bumper was replaced and the new bumper wasn't seated on the car correctly. There was a noticeable gap between the bumper and headlight, which I also showed them that my car didn't look like this when it was brought in. They replaced the ENTIRE bumper, TWICE (again, for ONLY a scratch). The sensors on the car had color matching O-rings around the parking sensors. Instead of color matching O-rings in the front, like how my car came from the factory... like how the sensor O-rings were were before I brought it in to Northside... like how the back bumper currently has (as did the front before Northside got ahold of it)... they're black and stick out like a sore thumb. I'm told, can't paint them, sorry. Well, the BMW factory sure was able to... 3. Scratched headlight. This I get, it had to be replaced because they couldn't buff out the scratch. BUT, this car has adaptive headlights, meaning that when you turn the steering wheel, the lights follow. The new headlight had to be programmed by a different Northside facility, which I'm not real cool with someone else driving my car. So, they "programmed" the new headlight...incorrectly, which is par for the course for this visit. The headlights will go right but won't go left. It worked before I brought it in to them though. When my headlights shine against flat surface, the headlights are uneven now. When I brought my car there, my headlights were even. Now one points up and one points down. You're better off going somewhere else. Just don't bring it to the Northside Collision in B'ville.

I took my Chevy Equinox in for service after the change oil light lit up on the instrument cluster…read more T the Service Manager asked a few questions and afterward came out to the car and said that since I just changed my own oil the on-board computer just needed to be cleared. This is the second time Terry has provided excellent customer service to my family's fleet of trucks & SUVs. This is how every dealership/service company should be run. I highly recommend them for their outstanding commitment to their clients.

Although the purchase of my truck was once of the worst experiences I've had, I love the new…read morerunning boards I had installed. My salesperson said it would take 45 minutes it actually took twice that long but thats probably a bad estimate of time for my salesperson, the one I complained about in my last review that doesn't call you back for nothing, not when he says he will and certainly not after leaving multiple voicemails to get a call back

I drove here on a flat tire today, because their hours online stated that they were open. I got to…read morethe shop, where their hours also said that they should be open, but it was fully closed up. No sign explaining why they might be closed, or anything.

So far, I've had a pleasant state inspection and oil change. They accepted my coupon for the…read moreinspection without issue and took my car in right away both times after making appointments online. Normally they rotate tires with every oil change as a courtesy but they told me I didn't need it today even though it's been over 12,000mi since they were rotated. I honestly think they were understaffed because they told other people they couldn't change the tires today. But on the plus side, he found me a coupon to save me $10 today which has never been done before, so I guess that makes up for them not rotating the tires. Attention to detail is lacking though since after spelling out my info and entering it online twice, my name and address are still spelled wrong on my receipts. The owner doesn't wear a face mask, and doesn't require customers to wear them (a man asked if he should put this on when he saw me wearing mine, but was told they aren't needed). Workers in the garage were wearing them though. Without tire rotation, oil change took 15 min

Kens body shop fixed my truck and did a great job. Josh at the shop helped bigtime on making sure…read moreinsurance payed for it all. I had a little ptoblem at the end and they went the extra mile to make it right. I recommend this place.

My insurance company directed me towards Ken's after an accident, and I'm glad I followed their…read moresuggestion! They took me the day after the accident, and I had my car back almost a week earlier than predicted. Along the way, they kept me apprised of each update, from parts arrival to paint and detailing completion. When I picked the car back up, it looked like a brand new vehicle - not only was the damage fully repaired, but the car had been cleaned and detailed inside and out. I don't want to *have* to go back to a body shop, but if I ever do, Ken's is at the top of my list.