I want to thank Crystal who helped me replace my battery (which was a little more difficult than…read morenormal) and answer my numerous questions. I also want to thank the manager, Nick, who helped me with my hood that wouldn't latch. He spent 30 mins helping me out at no cost. Great service! I love this location and would definitely come back again.

Mario was very nice and helpful! I needed a new battery and they had what I needed in stock and…read morechanged it for me. The store was clean and didn't have that "grease" smell when you walked in. The battery was a fair price.

friendly and fast service. They arrived within 15 minutes of calling them. The pricing was fair and…read morethey were very personable.

We needed a tow in to Clayton, and they were there within an hour. Nick (i think) was very friendly…read moreand the price was fair. I hope to never have to use him again but if i needed to, i would!

This dealership service department is a rip off do not go here and when you complain they ignore…read moreyou my truck service same repair multiple times still not fixed 5 k later I took my truck else where for 200 repair issue fixed

Very nice service. Came here multiple times to pick up parts for a business. The gentleman there…read morewere nice and very helpful. It looks pretty neat and tighty there . Will be coming back.

My 2007 SUV just quit on me the other day. We called Wade's and they came and got it.... and made…read morethe repairs. The cost was very reasonable. He fixed exactly what I asked him to, exactly what was needed, and he checked on a few things to confirm it was all good. Everything is running great now and better than it has in years. Super nice folks, family owned and operated, and we believe in supporting local businesses. Definitely would recommend them. Thanks Paul!

the simplest transaction I've ever had, quick , nice fellow even helped me find a cab service after…read moreour car broke down.

Very kind, greatful they were able to help me out of a bind. I would recommend their services.read more

Had an accident where I went off the road. Called AAA and they dispatched RJs. Driver called me…read morewhen he was ten minutes out asking for photos of the car because he didn't want to do any kind of recovery besides a basic tow since AAA was paying. When he finally arrived he called his supervisor and told him he could not do the pick up, and even though he was already there and planning to tow us, refused to accept payment from us (instead of AAA) to tow the car away, claiming he had other calls (mind you he was called out to Buford to tow us to Roswell). He then left.

SCAMMER/DISCRIMINATION: I had my commercial truck towed to this shop, after being told by the owner…read moreBJ, the shop service commercial vehicles. After paying hundreds of dollars for the tow truck to deliver to the shop the owner BJ and his colleague informed me that he did not know how to repair the truck. BJ then tells me he has a friend he could call to repair the truck. He never called the friend and kept saying the friend was busy. He refused to give me the friend's info as promised, continuously lied about the status of the truck and parts, and eventually complained that I needed to stop hounding him because he doesn't have time to deal with it. After weeks of waiting I called a tow truck to remove my vehicle and BJ parked another vehicle in front of my truck and made up a bogus claim that I owed him money for storage fees and refused me my vehicle. To make matters worse, I call the police to assist me with the issue and they gave me a really hard time and sided with him without any legitimate reasons and advised him to go put a lien on the vehicle while I was there to retrieve it. He did not have any type of work order or contract( obviously because he couldn't repair it). There was never any mentioning of a storage fee prior to me trying to retrieve my truck. I would have reasoned and payed something, but BJ came up with an outrageous number. Unfortunately, there were signs I ignored in the beginning that showed I wasn't welcomed there, but I guess he knew he had plans to scam money from me. STAY AWAY FROM THIS TOWN, SEEK HELP SOMEWHERE ELSE!

took my f250 truck to multiple diesel shops in the area. 4 different shops. after a headache of the…read moreproblem not getting fixed. i ended up taking it to heavy foot diesel. They took me right in. treated me like family. explained to me what was going on. it took them only a couple hours and they went straight to the problem after multiple shops couldn't find the issue. they fixed it at a affordable price. i have not had a problem with it since. i highly highly recommend this shop. The owner and mechanics that work there are great! Great quality work!

My son purchased his first car here, used. Although used cars are usually sold as is, this…read moredealership stood behind the sale by taking care of a small issue we had at no cost to us. This spoke volumes to us about their integrity and I'll purchase from them again.

I have been a customer of this dealership literally since they opened. I have always had excellent…read moreexperiences whether I was purchasing vehicles or needing service. I'm not sure why this location has such low reviews but I guess you can't please everyone and probably only the irritated people write reviews. I have always been treated fairly and in a polite, professional manner. Highly recommend. Thank you, Hayes!

While on vacation our van broke down on the afternoon of July 4th. Immediately we took to our…read morephones searching for help. Obviously every mechanic shop we called was already closed for the holiday. Mr. Brown called me back and we were able to get the van to him. Our cabin was 45 minutes away and we had no luck with Uber. He took our family of 5 back to our cabin. He worked that evening and had our van repaired by 7:15 the next morning so we could enjoy our last day of vacation. Brown's automotive went waaaay above and beyond to help us while over 400 miles from home. What a blessing!

Worst mechanic ever! My daughter's car wouldn't start, so I drove 2.5 hours here to help her get it…read morefixed and drive her around until it was ready. One of her roommates' dad came out and changed the starter for her, but it still wouldn't start. I found Brown's Automotive on Google and had the car towed there based on proximity to her house and Google reviews. When I got there I told him that we just put a brand new starter on it, but it still wasn't starting. I told him that I lived out of town, so I needed it repaired quickly. He said he would look at it, but has a mandatory $150 for the first hour. I said ok. He called me and said the new starter was faulty and had to replace it. He did, then called back and said his starter didn't fix the problem either and thought it was the ignition. He said it would take time because it is hard to get to. Well, I didn't hear from him in 2 days. I texted and no response. I called and he just said same thing "I'm working on it, but think it's the ignition." I didn't hear from him again for several days, so her dad called him. He told him that he couldn't work on the car because it was raining and he works on cars outside. I told him he lied to you because he has a big shop with 2 bays. After having the car for exactly 7 days, he finally calls me and says "There is nothing more I can do. I think its the ignition, but to test it I have to take the steering column apart, if I do that I mine as well just replace it." So basically since the day he got it, he changed out a brand new starter that we just put on it and did nothing else with it. Just let it sit for 6 days. So I told him I was going to have it towed somewhere else. He charged me $460. I knew immediately that he was screwing me over, but I just wanted my car back and to finally go home so I paid it. I looked at the receipt and saw he charged $160 for the part which I new was right, the $150 for the labor which he told me in advance about, and then $150 for diagnosis. He didn't diagnose anything because he never touched the car after the starter. Then I noticed at the bottom of the receipt he wrote "car won't start ignition?" Was that what I paid $150 for? That is NOT a diagnosis! The new mechanic sent me a video to show he didn't even put the heat cover over the starter he installed (see attached pictures). So he also screwed me over for the $150 half-ass installation he did. What a crook! Do NOT waste your money. I think all of these positive reviews are just family and friends of his and not real customers.