Great customer service and great selection. They didn't answer their phone, but when we went in…read morethere, it was a great experience. Only local place that carries the specific oil needed for our motorcycle. Vroom vroom.

Always so helpful! Bill was amazing! Only place I will go for car help. Always are fast and polite.read more

The used cars sales personnel was really helpful and patient. Steve was a real professional. He…read moremade the experience easy and enjoyable. I was greatly impressed by the staff's respect and consideration for my service as a retired veteran. Thank you guys!

Can't talk to a human, their 100% automated phone answering system is a joke. It is all AI…read more(artificial Ignorance) generated. You might a s well talk to a brick wall.

Highly recommend this shop! After being quoted just under $9,000 for a new transmission, I was…read morefortunate enough to be referred to this shop. I had a great conversation with them about what could potentially be wrong and was informed that the transmission I had been quoted for was extremely overpriced. I brought my car in for them to take a look, and after thoroughly checking the vehicle, they couldn't find any issues. Even better, they didn't charge me anything! I've since been driving my car around and haven't experienced any further problems. Overall, I had a great experience. The service was friendly, honest, and professional. I highly, highly recommend this shop to anyone looking for a trustworthy mechanic!

I sent my daughter here as the Ford dealers said it would be 6 weeks before they could work in her…read moretransmission under warranty. Coleman Taylor had it done under warranty in a week. One month later my Ford transmission went out. I dropped it off on Monday and it was finished Wednesday. Great customer service and they offer a three year nation wide warranty. Love this place!

I've taken both my Toyota Tundra and Rav4 to Cody's Automotive here in Franklin, and I couldn't be…read morehappier with the service. The team is honest, straightforward, and really takes the time to explain what's needed (and just as important--what's not). They did a great job on both vehicles, and I felt confident the work was done right the first time. It's refreshing to have an auto shop you can actually trust. If you're looking for reliable, honest mechanics who care about their customers, I highly recommend Cody's Automotive.

I have submitted requests for information through Cargurus.com, directly on the website, and via…read morevoicemail (they do not answer at any time of day). All this over the course of two weeks, with no response. Not sure if they're even still in business at this point, or if they just don't want business.

Robert was amazingly helpful with installing my battery. He…read morewas helpful in sharing tips about maintains my car.

Very professional and courteous. Gary was extremely helpful. Replaced my battery under warranty.read more

Mike is amazing - had a dealer tell me I needed several items replaced at an extraordinary price…read moreand Mike shot me straight. Anything I need going forward will be at Franklin Automotive S&R!

We was worried about the cost of fixing up our 2010 Nissan, but Franklin Automotive handled…read moreeverything perfectly. They diagnosed the issue quickly and got me back on the road in no time. It feels like a brand-new car again! If you have a Nissan and want someone who knows what they're doing, go here. Follow me on Instagram - @thecannyadventurist for a deeper dive into my reviews.

I wanted to research before I left this review…read more I took my shop here because it was still under warranty and they were on the list. I had it towed there as to not cause anymore damage, I had ran the codes already left it in the car for them. After he inspects it. (187.00 lol) He calls and says warranty doesn't cover physical damage and that the connector wires were chewed by an animal. I mean how do you even know that. You could have just told them they weren't working, my thoughts but I don't know that process. He tells me it's going to be $600.00 was the first quote , which that's half my paycheck ( I'm like a lot of single women scraping by) He then says he got the part a little cheaper and I believe he quoted me $500.00. Total bill ended up being $399.00 of that LABOR! Which I found out the part can be bought for $24.00 my landlord sent me a screenshot and a video of the repair that he could have done in roughly 8 mins. He calls me after repair is made and says it needs another wire and that was $200 more. I said no thank you I will figure it out. He said it was drivable. The car is returned to me not completely fixed with check engine light on because I wasn't paying him another dime. So I set up a tow home because it's covered and he says well it jumps off. I started thinking if the battery wasn't connected it probably needed just started and driven which was the case. He automatically goes to well it's dead you can bring one and I will put it in for $87.00. WHATEVER! He didn't even know if it was truly bad and when I said doesn't it just need driven. He said well I don't know about that. You're an expensive mechanic and can't figure that out and naive gullible me did. I researched the warranty and it's in the shops best interest to not get paid by them as they don't pay their ridiculous prices, they are set. So it's basically in their best interest for the shop and the warranty company for customer to pay out of pocket. I have had this car for almost two years and have put maybe 7000 miles on it. I pay monthly for the warranty that I was told covers bumper to bumper. LIES I feel very taken advantage of and I'm definitely learning my lesson from this. I hope this just encourages someone to do your due diligence before handing your car over to people that are going to take advantage of you. Oh when I told him my battery was fine he said oh well we started it and ran it for an hour. What? That sounds like bullshit to me.

Great family owned business. Got my car in and out in record time! Kirby's has been a member of our…read morecommunity as long as I have lived here and they have our trust.

I owned a VW store for over 25 years and was 2nd in the Nation in customer satisfaction , so I have…read moresome experience with Dealerships. My service was handled perfectly, they did what I asked and handled all aspects well. I will use them I. The future for service when needed and I recommend them.

Just NO Would not recommend. The whole experience felt like a scam to me. Prices were outrageous,…read morethe service was frustrating, and I left feeling like they cared more about getting as much money as possible than actually helping the customer. I'll take my business elsewhere. Get a second opinion before approving anything expensive here.