I sent my daughter here as the Ford dealers said it would be 6 weeks before they could work in her transmission under warranty. Coleman Taylor had it done under warranty in a week. One month later my Ford transmission went out. I dropped it off on Monday and it was finished Wednesday. Great customer service and they offer a three year nation wide warranty. Love this place! read more

They are simply the best in town great prices and speedy repairs!! If you need any transmission work this is the only place to go!!!!

Great service. Reliable. Kept me informed and performed the transmission replacement in a reasonable amount of time. Highly recommend

Wasn't sure what was going on with my Jeep but knew it was related to the transmission. They looked at it and said it needed to go to the dealership to be flashed. They explained what that meant. They DID NOT charge me a cent for their diagnostic!!! read more

I was truly amazed by this company! From Catherine, helping me on the phone, to Jason evaluating my problem, they were very courteous and helpful. My issue was not an area they fix, but Jason discovered that and guided toward someone who can help. read more

Highly recommend Coleman Taylor transmission in Franklin, TN for transmission work. In November 2024 we were on the receiving end of the bad car words that no one wants to hear: transmission failure. Unfortunately, the Nissan CVT (continuously variable transmission) can't be repaired or rebuilt. It must be replaced. Nissan paid out over $277 million in damages over the CVT in various vehicles. The Nissan dealer quoted us $8,000 plus tax for the replacement. A couple other shops quoted us $6500 plus tax. However, Coleman Taylor in Franklin TN quoted us $5600 all in. We anticipated we'd be without our vehicle for a month, but they called us the day after Christmas and gave us a great gift: ready for pick up. And it took about 2 weeks, which included their wait for the part to come in. There are several reasons I would recommend Coleman Taylor: 1) Customer service. They understand all their customers have received the same bad news and they are kind, supporting, responsive, fair and good at what they do. 2) Follow through. They stuck to their quote and they over-delivered on timing. 3) Warranty. Their work carries the same warranty as if done at Nissan: 100,000 miles. The fact is, our Nissan always drove like due to the CVT. Now it drives like a brand new car with a proper transmission, thanks to Coleman Taylor. read more

Coleman Taylor Transmissions - Pupper enjoying his ride in a much smoother Nissan Pathfinder. - Auto Repair Near Me - Franklin, Tennessee

On 8/12, I referred my brother to Coleman Taylor in Franklin, TN to have the transmission in his 2019 Hyundai Kona serviced. I referred him to that location due to my dealings with that facility as well as the one that used to be on Lebanon Road in Nashville. Both locations had earned my trust due to honest assessments, great work, and reasonable prices. My latest dealings have been with the Franklin location, and speaking to a lady named Catherine. She had always been nice and helpful. Because of that, I've referred friends and family to that location. You can imagine my shock when my brother told me that Catherine said they could not service his transmission because she had never even heard of that model vehicle. She said she would check with some guys in the shop and get back to him. She never called him back. He called her back a couple of days later and she said she had checked with the guys and they were not familiar with it either. I found that hard to believe, so I called Catherine myself on 8/14. She told me the same thing and suggested he take his car to a dealership for service. When I asked why they were not familiar with a model that was not new, but did service Elantras and other Hyundais, she got a bit short, said they could not work on his vehicle because it was not listed in some book she referred to. She suggested that we take the car to a dealership, said goodbye, and immediately hung up. I decided to call Coleman Taylor in Murfreesboro because I found it almost impossible to accept what Catherine told me. I spoke to a man named Chris. He was very nice and was very familiar with the Hyundai Kona. My brother had his vehicle serviced in Murfreesboro on 8/19. He raved about how nice Chris was and was very pleased with the service and felt the price was fair. As info, I don't want to end on a negative tone about the Franklin location. You can likely have a negative experience just about anywhere, but the positive ones there far outweigh the negative, especially since this one has been the only one for me. read more

Catherine the boss lady is a total delight to deal with always had a smile and a great attitude . Both Catherine and Jason are both very professional and knowledgeable and were able to explain what was wrong with my transmission. I had been to two different transmission shops and spent A boatload of money previously and so far this transmission is working great like never before so I recommend them highly! Do yourself a favor and learn from my mistakes, get it done right the first time and save yourself from the hassle and the expense of going to discount transmission places. read more

My transmission went out on me two Sundays ago. I dropped my keys in the overnight bin that night. They called me first thing Monday morning and gave me a true, honest repair quote, even tried to save me money where possible! They were able to get the truck fixed in a fair and time efficient manner and I was very impressed with there work. I'll definitely take any of my transmission needs to them in the future. Will definitely recommend to any of my friends and family! Thank you Coleman Taylor! read more

A relative was moving to Tennessee and was driving our pickup and I was trying to find a place to take the pickup after he got settled in, so I was trying to get a quote for servicing, just a transmission fluid and filter change. I requested a quote via the "request a quote" link on the Yelp page. I received a response and was told that they do not give quotes for repairs without seeing the vehicle. I replied back stating that it wasn't a repair, it was just to service the transmission and that there was nothing wrong with it. They never followed up, not very good communication. Where I reside, I can get quotes all day long from any transmission shop via phone or Yelp messaging. Do they do this so they can try to tell you that you need more than you really do? Possibly or maybe the reader didn't read the message entirely and didn't realize that I just wanted it to be serviced. In today's busy world, I'd think quoting a fluid and filter change should be pretty easy and straight forward, but since our relative is so busy, he will probably skip this place, at least when it comes to a fluid and filter change. Tip to owner, you should remove the "request a quote" link from your Yelp page. read more

I was having issues with my shifter and all the staff at Coleman was quick to help! They looked At it free of charge, and after finding nothing they told me it would require a $600 repair from a dealer. Shortly after that they made it personal and said they would honestly try to do it themselves and find a YouTube tutorial. While this is super unusual it saved me so much money and I was able to fix my issue. The waiting time Was 30 min less then predicted and the lady at the front (Kathrine) was super sweet and asked about my day and was super funny, really brightened my day with some good jokes! 10/10 experience here. Will definitely come back if my transmission goes out. read more

We were referred to Coleman Taylor by our mechanic and they were excellent! Super friendly customer service and very helpful. Unfortunately the car isn't worth replacing the transmission but they seemed very honest. They also wouldn't take a penny to look at it. I would definitely suggest to friends and family! read more

Great guys that did a good job with my car. They were helpful and funny and nice. I would recommend them

Our family is so impressed with Zach, Stuart and Katherine Mays, along with Carey Cox @ Coleman Taylor in Franklin. We had taken our Ford Explorer to them after another shop created a huge issue. Stuart and Katherine walked us thru the process and knew exactly what to do. They did a fantastic job and the Explorer literally ran like brand new. I couldn't have been more pleased. I totally agree with the other reviews. Coleman Taylor Transmission OF FRANKLIN and MURFREESBORO get our highest recommendation. Honest, dependable, timely, kind, caring and they really take care of business. read more

Extremely helpful, honest and courteous business. Zach went above and beyond customer service. Not only did he report the computer codes generated by the check engine light and point me in the right direction, but he also opened up my transmission to check on a few concerns I had regarding the flex plate (flywheel) at no cost. While I'm glad I didn't have to have my transmission repaired, I wouldn't hesitate to bring it back to this business to have it repaired. These are good people! read more

We live in Oklahoma but were in Nashville when our transmission went out. Thankfully we were referred to Coleman Taylor in Franklin where Miss Catherine and Jason took the best care of us, helping us find transportation while rebuilding our transmission in record time! Go see them! You'll be glad you did! read more

I had such an amazing experience with the Coleman Taylor both in Memphis and Franklin. Everyone was so nice and helpful during an especially difficult time on a roadtrip. They accurately assessed my car and were honest with me about the issues. I am so grateful for their services and the money they saved me on correctly addressing the issues with it. Thank you for such an easy experience, I will definitely be coming back with any future issues. read more

This shop is the real deal. My car was stolen and I took it to another shop where I was told the transmission needed to be replaced. I brought it to Coleman and they found a broken bearing. Stuart and his team then drove my car to Auto Clinic for me to get the repair done because they solely work on transmissions. Stuart is honest, kind and runs a great shop. I will absolutely be back if I need any transmission repairs. read more

Coleman Taylor in franklin TN did an excellent job in rebuilding my 48re in my 06 Cummins. Only took them about 5 days. Jason was great to work with and very informative, I definitely recommend them for your transmission needs. I had taken it 2 other places and was pretty much blown off and told it was fine. It was not fine at all, they had it diagnosed the same afternoon I brought it in. Very impressed and please. Pretty fair pricing as well. 10 out of 10 recommend using them. read more

Fantastic customer service does not begin to describe this shop! About a year ago, I had a Coleman Taylor repair shop in Memphis rebuild my transmission. Unfortunately, my car began having issues less than halfway through my scheduled trip in Nashville. The Coleman Taylor I used in Memphis referred me here, and I have to say, I have been nothing but impressed with the professionalism and service of their employees. They took care of my car (which ended up having a different issue) even though the warranty from the rebuild was technically up, and went the extra mile helping me line up backup transport. Stuart (manager) has been phenomenal to work with and his staff is both knowledgeable and pragmatic. They have my absolute highest recommendation. read more

Honest and great service! Definitely worth giving business. Katherine is friendly and great to be helpful.

Katherine runs the finest & most honest auto shop you'll find! She & her team stand behind everything they tell you. They respect your busy schedule & budget. They treat you like you'd treat your real friends--with authenticity & respect. I can't say enough about these fine folks! read more

Thank you so much Jamie!! I just knew I had a transmission that had gone out and after talking with Jamie decided to have my truck towed to Coleman-Taylor Transmission. Expecting the worst news, Jamie called me after evaluating the issue and told me that I didn't have any transmission problems that my rear brake caliper had fallen off and was pushing against my rim causing it to not move forward. He fixed the brake issue and sent me on my way without a bill!! Thanks for your honesty and your good will. read more

My regular mechanic recommended this business after I described by phone what sounded like transmission trouble. I was able to make an appointment for a diagnosis. The very honest mechanic did a very detailed diagnosis and drove my car. He was able to determine I did not have a serious enough issue to do anything right now, and did not charge me! How refreshing!!! From the two phone conversations to set up the appointment through checking in and talking to the mechanic at the end....the whole experience was superb. I highly recommend this place, and will definitely return if/when I do need transmission work! read more