Been going to this location for 20 years, and it's a 50/50 experience. I needed a specific tool,…read morehad the part number, associate showed me the "general area" and walked away, not very helpful. Called O'Reilly auto parts, associate had what I needed at the counter when I arrived. Now THAT'S customer service!!!!

Came in to get my car battery replaced. Jesse did a great job checking the battery and swapping it…read moreout despite the rainy weather. Was in and out in 20 mins. Good price on the battery and wonderful service.

Ric Taylor was amazing at the following store:…read more 5621 Riverdale Road Store 9646 He did not know I was a MBA. Meaning, I truly appreciated that he opened the store a little early for the customers that were waiting outside. Also, he went the extra mile to find a product that I needed. Please consider "Ric" for promotion!

Came in to have them use the scanner to read codes on my car and didn't help me for 30 minutesread more

The front section lady worker whoever was working on Tuesday, September 13,2022 is the rudest…read moreemployee I have ever seen in these couple years. Came here for a pair of windshield wipers, I've been yelled at and refused to be served. She was acting like she owns this place. I know she dose not care whether she has this job or not. i hope the store manager who sees this message take it into consideration. This store's employees are normally pretty good at what they are doing.

They are very rude. They don't know how to tend. I think they don't have the ability to help. It…read moreseems that we have to beg them to sell us.

Highly recommend. Owner is amazing. There is parking! They have been in that location for 23…read moreyears. Replaced two of my fobs in 15 minutes. Very reasonably priced. You will not be disappointed.

This company is extremely, responsive, professional, courteous, and and skilled. I cannot say…read moreenough about their service to me. I had lost the only keys I had to a new/used car I bought last month. Victoria and her husband fitted me in to make new keys in the after hour. And their price was more than fair. I cannot praise them enough. Lynne P.

I was out driving this afternoon and I noticed that one of my windshield wiper blades was torn…read more I wanted to get a new set right away so I stopped into Bob's to buy a new set. For just $26 I was able to get new windshield blades for both of my windshield wipers and the person at the checkout area went ahead and installed them for me in less than a minute. I really appreciated the service of having the wiper blades put on for me. I looked around the store and it seemed very well kept and the merchandise was well organized. The sales staff was knowledgeable and very good with customer service. I would definitely return here for any of my automotive needs.

went in for a light bulb they where very friendly and they didn't make me feel like an idiot…read morebecause I know nothing about cars.

I came into get my battery replaced and Steve was extremely helpful. I had asked some car…read moremaintenance questions and he answered them thoroughly. I feel very confident in doing some simple car maintenance on my own since it seemed intimidating. A+ customer service and will be back again!

This is a great place to get anything vehicular related. Go see my man EDWIN who works here if you…read moreneed some excellent customer service !!! Keep up the good work.

First off, Armando is the best, super helpful and curated a great customer service experience. Came…read morein today to get my Toyota serviced. Everything was covered by warranty and they said it would take a few hours. They ordered me a Lyft back home and another one to pick me up when the car was ready. Awesome experience, will go again for any other servicing needs!

**"Powered By Total Customer Connect ™"** and powered, apparently, by a genuine hatred of their own…read morecustomers. I visited this dealership exactly once. Once. That was enough for their marketing software to adopt me like a lost puppy and never let go. If my car broke down directly in front of this building, I would pay out of pocket to have it towed somewhere else, anywhere else. A guy with a flatbed and no plan beats another oil-change reminder text. The real comedy here is the waiting room, which tells you everything about management's priorities. Wellesley Toyota and Boch figured out that free coffee and a comfortable chair make people trust you. This place figured out that a waiting room with the ambiance of the RMV, minus the coffee, plus a gift shop, is a great way to make people pay you just to escape the boredom. It's less "customer lounge" and more a psychological experiment in how long a human will sit still before agreeing to buy anything. Somewhere in a boardroom, someone spent real time imagineering ways to milk a few extra pennies from people who are already paying for a car and spent zero time asking why the room felt like a McDonald's ™ PlayPlace under fluorescent lighting. You can always tell when a business has optimized for squeezing customers instead of respecting them. It shows up in the follow-up spam, in the furniture, and in this review.

LOWEST PRICES AROUND!!!! Best place to buy AUTO PARTS. They are open at 6A.m. If you…read moreneed Brakes this is the place to buy them. Wiper blades are installed if you need help. I think they have been in business for over 75 years. My Grandfather used to buy his auto parts at this place. They seem to be quite knowledgeable.

Tomas You Are the BEST, Keep Shinning!!! He is very polite…read moreand always look for a solution when it comes to customer service... That is a quality of service all AutoZone stores should practice. Respect, Charismatic and Customer Care

For this review I wish that I got the associates name. I'll refer to him as the guy with the white…read morebeard. I was having problem with a car battery that I purchased a couple years ago. I came in to buy a new one but before he'd let me buy a new one he ran diagnostics on it and then when he realized it was dead, he took the time to go through the warranty with me. Found out I had a credit and I was able to walk out of there with a new battery and I really appreciated the time you took with me to do it.