I came into get my battery replaced and Steve was extremely helpful. I had asked some car maintenance questions and he answered them thoroughly. I feel very confident in doing some simple car maintenance on my own since it seemed intimidating. A+ customer service and will be back again! read more

This is a great place to get anything vehicular related. Go see my man EDWIN who works here if you need some excellent customer service !!! Keep up the good work. read more

Does not honor sticker/shelf prices. Refused to lower price from 8.99 to 7.49, the price shown at stocking location. All similar items were tagged wrong. When employees fail to do their jobs customers should not suffer. The man was very rude, acted like extra buck isno big deal and stated (along with another employee) that they DO NOT have to honor shelf/sticker prices. read more

The worst customer service. They look like nobody wants to work or toooo lazy to move . The manager there have the worst attitude ever He doesn't give f about ur business. He really don't care if u buy from there or not read more

This is our neighborhood auto supply store and although sometimes the line can be a little slow, I find them to be mostly really great. They recommended a holder for my phone that was perfect for the particular issue I had with the case I was using. And today (Sunday!) I went there to buy a new battery and they replaced it for free in a manner of minutes. The shop down the street would have taken an hour and charged me for parts and labor. Some of the guys who work there are a little grumpy but they get the job done for a good price and frankly that's all I really care about. read more

Highly recommend this place. I tried to replace the front headlight on my car which became way harder than I thought it was going to be and a man there went above and beyond to help replace the bulb. He didn't need to put in the effort he did to help me, I'll never forget that and will go back again for sure. read more

My car was scratched from someone hitting me and so I went here and the staff member immediately suggested what would work the most and then came outside with me and showed me how to use it. Not only did the product work but it looks like nothing happened at all. I wish I got his name because he went above and beyond and should be promoted and given a raise for that. I'll definitely be going back there if needed and will recommend it to family and friends! read more

I went there on November 20th after leaving the competitor ( who's service is Horrifying) for a battery I called got the information I went right over to this location and was helped by such cheerful up beat salesman. g He got me a knew barratry installed, and had me on my way. He even advises me what to do with the corrosion that was on the cables to hold that battery. I was very impressed with their customer Service and how helpful the staff was. I'm one satisficed customer :-) read more

I came in to get windshield wipers and one of the staff looked up the ones I needed and got them for me. This was a nice touch as I am used to having to figure it out for myself. I got home and could not get the wipers on, and neither could my husband. We even watched the video how to on Youtube. Thinking I got the wrong ones, I brought them back to figure it out. A very kind employee popped them on for me in under five minutes, and refused to take a tip. Staff were helpful and I will go back if I need something else. read more

Brought in a UPS item for transshipment. They told me they could not accept it since it "weighed more than 50 pounds". I doubted this but I did not ask them to weigh it. I ended up taking it to the UPS store in West Roxbury where they weighed it. It weighed 41 pounds. Then I asked to buy a wiper blade. They cleverly tried to get me to buy a more expensive one. I had to insist on the less expensive one. read more

Customer service was great they changed my battery then Dedham location said no. Very fast and friendly service highly recommend don't go to Dedham! read more

This used to be my local auto parts store. But the current manager is not very good - he as sold me defective items twice in the last year (battery recharger and tire repair tool) and when I tried to return for replacement or refund he treated me like a criminal and made it incredibly difficult - I had to come back *three* times to return a silly tire repair tool that cost all of $8. I've spent about $400/year at this place for the last several years (I'm a DIYer when it comes to my car), but they will not get a single penny from me now. I go to Autozone on American Legion or Pepboys out in Dedham. read more

I was a customer at the part store for years, then I bought some transmission fluid for my aging BMW 328i, I did not end up using the fluid which cost 30 dollars. I lost the sllp but I charged the purchase, they told me over the phone I could return it but when I got to the store the nasty manager who I had never met before refused to take back the unopened fluid. I will not go there again when you give someone business over a long period of time and they treat you like dirt I say find another parts store. I do not recommend this store or the curt nasty manager. read more

I went to get my battery, alternator, and starter checked. They told me they don't do such things. When I mentioned that the website says they offer these services, they told me to go to other AAPs. As I was pulling out, there was a huge sign in the window that said "free alternator and starter testing." Needless to say, very unhelpful and I will not be coming back here. read more

This is my local Auto parts store. Unfortunately, I've been visiting this place too often recently (fixing up an old 1991 F-150). Anyway, the employees are always helpful and knowledgeable. In addition the prices are reasonable as well. read more

On March 21st 2011 I went there at 7:45 am to return some parts. The African-American man at the cash register near the door would not take back the parts. He told me he had just opened the cash register and asked me to come back at 11 am. Last year I took my car there for battery check early in the morning . A young hispanic male was asked to help me out. But by his behaviour I could make out that he was reluctant to to do this job. After a long time he came out of the shop, did the test and told me that the battery was bad. I did not rrust him. I took my car to auto Zone in Framingham. This time the battery was found to be good. read more

I occasionally order things online with Advance Auto Parts when they have 40-50% discount codes and I ordered twice to pickup from the Roslindale AAP. The first time, they never had my order ready. even though they had a day to do it. I had to wait as one of the employees walked around the store looking for each item I ordered. Unfortunately it turned out that one of the items I ordered was out of stock and I was forced to drive over to the Mattapan AAP to pick it up. Although it's more of a problem with their end, they never asked for my ID. The second time I picked up my order from Roslindale was a little better since they had my order ready to be picked up. Unfortunately they failed to ask for an ID again. I also ordered from the Norwood and the Quincy AAP. The Norwood was the same as my first experience with Roslindale but instead of having an item out of stock, they gave me a wrong item. Unfortunately I didn't realize the mistake until I got home. Since it was a difference of $2 between the items, I didn't even bother going back to exchange it. The Quincy AAP was better since they had the order all set and ready in a box. They even checked my ID. read more

I called in a part so I could come and pick it up. I then drove 30 minutes to go and pick this part of the following day and no one knew where it was nor had any clue. One job... read more

These people went above and beyond to get the front license plate to fit onto my bumper. It was really tricky and took a half hour of the guy's time. Very helpful and nice. read more