Helpful, knowledgeable staff. They took great care of us and even gave us out of towners recs to…read moreplaces around town :-)

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Being someone who knows next to nothing about cars, I'm grateful for O'Reillys where I can feel…read moretotally comfortable walking in and getting help/asking questions. This is my go-to place when my check engine light is on and I need it checked or I have a car question. Good people, quick and friendly.

I have to say this is one of the most professional and helpful group of individuals I have had the…read morepleasure of dealing with in a long time. They provided me with good information, didn't try to sell me anything i didn't need and the tool loaner program is tops.

About a month ago I went into the store and received the best customer service. Nick and Kenyan…read morewent above and beyond to help me. Both men were super friendly and assisted me with replacing a burnt out light bulb. I can not stress enough how valued I felt as a woman and a customer. If there is ever a need for a promotion, Nick and Kenyan are both great choices. Thank you so much!

Gary helped me so much! I needed new headlights and windshield wiper blades. He had great…read morerecommendations with deals knowing that I couldn't spend too much. He quickly installed the windshield wiper blades and headlights for me. Then he checked my oil and thank goodness he did because it was a extremely low so we got that taken care of. Before I left he filled up my wiper fluid and cleaned off my headlights and it feels so good to have my car in better shape. Thank you Gary! You rock! Some of the best customer service I've ever had!!

From the moment I arrived they were very attentive and gave me a detailed quote. The finished…read moreproduct was well done and everyone thanked me on checkout. Would definitely recommend this business

I brought my teardrop trailer to these folks after they did a good job installing a hitch on my…read moregirlfriend's Subaru Outback. Over the course of two days, I never received any calls, updates, or anything of the like over the two days so I figured everything must be going smoothly. After telling them I needed to pick it up the following day after work around 3pm, I arrive at 3:45 to find they still haven't finished the work. While waiting, I was ignored and had to ask what's going on and inform them I needed to go. The gentleman said something about his coworker being later than expected and that he was waiting on him to do the work. My question is, why didn't he call me to inform me of this delay? When I called to check in at 1:00 pm this particular gentleman said they had already finished repairing the 4-way brake light interface. Upon arrival, it turns out they were still working on it. After continuing to wait, it turns out the same light that wasn't working still doesn't work so it might be a blown bulb or something else entirely. Now I am waiting for an indefinite amount of time, which I feel is disrespectful of my time. To make things worse, I told them to keep me informed of estimates, which they never did. When I asked the gentleman about how much it was going to be, he remarked "We'll try to keep it less than a million dollars." When he finally answered in earnest, he said it would be about $150, which is WAY more than I expected. They ended up replacing a bulb, installing a new 4-way switch, and re-grounding some loose wires. Should have been less than 30 min of labor and less than $50 in parts, and that's being generous. At $75/hr labor cost the total should have been under $100, easily. The point is, I don't trust this place to be honest and straightforward, nor do I have confidence of their competence or punctuality. I would not recommend doing business with them nor would I do business with them again.

I needed to replace the front brake pads on my 2008 Land Rover and due to a tight budget I had no…read morechoice but to do it myself. I was nervous since it's been twenty years since I did anything that intensive on a car and I need my car for work. The staff made sure I got the right parts. I didn't actually swap the pads for almost a week due to other real life issues but when it came time I recognized I had no way to get the lug nuts off. I had the right socket size but my socket wrench was too small to accommodate. I called the store and learned they wouldn't mind if I used their (larger) socket wrench and was told I could work in the parking lot if I wanted to. I came in early Sunday morning and borrow their longest wrench to wrestle with lug nuts torqued to 120 foot pounds. It took some time to get the off but then I started to work. I had to go in and borrow a thin 17mm wrench to help me ratchet off the two pins on the caliper. No problem. Every difficulty I encountered I could walk right back in and get advice and direction on. The staff can't touch your car (obvious liability reasons) but they were all super helpful with guidance and advice. Jason, Sean (hope that's the right spelling), and Caleb helped steer a middle aged man through a pro brake job. I could have never done it without them. The whole staff there is amazing and the Sunday made me a customer for life.

I started running low on windshield washer fluid on our drive to Asheville so I stopped by this…read moreAdvance Auto Parts on our way into town to pick up a bottle. This is Advance Auto Parts store #4560 and it's located on US 25 (known as Hendersonville Road on this stretch) on the south side of Asheville. I was able to find the washer fluid right away because they were stocked on shelves just inside the entrance. The store carried a couple different brands. I like to use Rain-X and was lucky -- there was a 2 for $7 deal on 1-gallon bottles of Rain-X 2-in-1 All Season washer fluid for a limited time. A bottle regularly costs $4.99. Even though the deal said 2 for $7, I was able to purchase a single bottle for $3.50 (the receipt said "1 @ 2 for $7.00") so you don't necessarily have to buy 2 to get the deal pricing. Tax was $0.25 (7%) so I walked out the door paying $3.75. Not bad. I refilled my washer fluid reservoir in the parking lot before I left and was on my way. Rain-X's All Season washer fluid works in temperatures as cold as -25 degrees Fahrenheit so it was perfect considering temps were in the single digits where we were headed. The employee who rang me up was helpful and quick.

I was trying to get authorization for returning an unopened, unused part. I sent the required…read moreimages and asked for their procedure for returning a part and receiving a refund. They keep failing to give the requested information, reducing the time frame for returning the part. And they do not provide phone access to resolve this issue. In fact, I think they use a really dumb AI... by design. J.C.

I ordered a moroso b series reinforced oil pan gasket based on the image that's displayed on the…read morewebsite which is blue with a tiny reinforced steel in the center moroso no longer makes that gasket as I was informed when I contacted them back and receiving a package that was extremely small knowing that it possibly couldn't be the correct gasket. Therefore the company said I received exactly what I ordered even though the image they had on their site was incorrect. They kept the shipping fee and only refunded me the price of the item even though it wasn't my fault. I suggest before you order anything review the return policy and consult with their team about what you will receive because sometimes what you see on the website is not what you will receive. Team took about 2 weeks to be able to make a decision and whether they could refund me my money for an item that was falsely advertised. In the image below is what's shown on their website what I received is a standard OEM black b series oil pan gasket. Shipping was delayed about a week from the date that it was supposed to arrive.