My 75-year-old father came back tonight from a O'Reilly Auto Parts store, located at 4969 East…read moreKings Canyon Rd, Fresno, CA 93727, and felt utterly disrespected and disgusted with the unprofessionalism displayed by the supervisor named Javier and his staff tonight. My father (and my family) has been patronizing this establishment for decades for all of our car needs. The level of customer service at this location was always high quality and employees at various O'Reilly locations were always excellent, particularly helping the elderly. My father's visit tonight involved a purchase of a car battery to replace a dead car battery, which was still under warranty and previously purchased from O'Reilly. According to my father, he asked Orlando (the cashier) if he or one of the staff could help him install the car battery, which the store has historically done for him for decades. My father witnessed another employee concurrently installing another customer's car battery. Orlando said he couldn't do it, but would defer to his supervisor, Javier, to talk to my father. My father said it was Javier who was the O'Reilly employee that was installing another customer's car battery earlier. Javier spoke to my father and said it was O'Reilly's policy to not install car battery replacements for customers, even though my father clearly saw Javier install another customer's car battery replacement prior. Javier stated that it was O'Reilly's policy for employees to not assist customers with installing car batteries that are still under warranty. Whilst talking to my father, Javier instructed one of the staff to help another customer with their car battery; concurrently, Javier was denying assistance to my elderly father. Javier then scolded my elderly father and insisted that he purchase tools in the shop to do the install himself without any of the O'Reilly employees' help. My father said Javier rudely walked away while my father was still pleading with him. THANK YOU to a very kind fellow customer, Angel, who was looking around the store and witnessed the encounter. He approached my father to offer his assistance. My father didn't have any tools on him whatsoever, so he was resigned to purchase a $15 wrench from O'Reilly for Angel and him to install the car battery themselves, so that my father can make it safely home. When my father came home, he explained the troubling encounter with Javier to me. I've never seen my father so upset and gutted before. I immediately called the store, and Emanuel picked up. I asked for his supervisor, Javier's, last name, but Emanuel said that he didn't know Javier's last name and that Javier had gone home for the day. I will be filing a complaint with headquarters about Javier's subpar customer service tonight and his refusal to assist an elderly and long-time loyal customer. We don't ever want any customers, especially the most vulnerable like my elderly father, to feel belittled and small like my father felt tonight.

Sold something they don't need . Great place looks clean and…read moreclean. Friendly mask. Still can't get the right part. But nice people hard to hear them but great place to be.

Terrible service, bought a battery and tried to get someone to change it, he played around with it…read morefor about 3 minutes before telling me he has to go on lunch so I had to go inside and request tools to take care of it myself. Wish they would train their employees on something as simple as a battery but that is very clearly too much for them

Wow, the service I received here today was superb. Talk about taking care of the customer, first of…read moreall, since I didn't have the receipt for my defective battery, the employees there helped me in every way they could to track the purchase, after many failed attempts, we succeeded. Only to find out the warranty had expired 6 days ago. After careful consideration and a conversation with one of the managers they went ahead and replaced my battery for free!! Technically, they didn't have to, but the fact they were willing to saris to their client speaks wonders of their team. Thank you guys!!

Aftermarket parts, customers buy them. Resourceful. Staff/ members are great never had an issue…read morewith them.

This is store is by far the best autoZoneni have visited in my 20 year career of roadside…read moreassistance. Craig the manager and staff insider stand the importance of customer service. He and his crew go above and beyond the call of duty. Not only did they get my the item that I needed that was so crucial, the customer support team had me feeling like I was special and appreciated my small purchase. For this manager it doesn't matters the item cost, but mannerism in which he tested me was above and beyond what I could have expected. Not to go into too much detail, this staff is by far customer service oriented and I recommend this location to all when in need of any automotive assistance or car part needs. Ty Craig for you and your superb team. You guys rock and you have my business for life. God bless

Vanessa helped me find the tires I needed. She was very informative and made the process easier…read more She offered great service!

Vanessa and her crew tried pulling a fast one on my family telling us we got to buy another tire…read moretelling us we have a nail on our side wall and to replace it. Not trust worthy

Remember back in the day when "full service" was offered at the gas station? Imagine needing an oil…read morechange with the "full service" experience minus filling up with gas. I highly recommend Oil Guys for all your products & services needed for your vehicle maintenance. If you are a veteran ask for the military discount. Robert & his skilled technicians will provide you with efficient & quick service with very little waiting. Proper service to all your vehicles will save money & unnecessary repair costs.

This is the place to get an oil change! They were friendly,…read morefast and affordable. Drive in and see David.

Eric saved us in a pinch on Easter when we were visiting from out of town. Battery died and we were…read moreunable to jump it. No other shops were open due to the holiday and we thought we were going to be stranded. Came by diagnosed and was able to swap out the battery. We were able to make it home that night. We appreciated his help!

I found Eric on Yelp for his mobile service. I needed an alternator replaced. Eric was professional…read moreand timely. He has extremely reasonable up front pricing. Eric showed up and completed the job. I was extremely satisfied with his quality of work and professionalism. I would highly recommend his service. Thanks Eric

Came in today with cash. Homeboy at the counter wouldn't take it because soda spilled on it, even…read morethough the soda was dry, and in his words "I don't want to lose my job." Didn't check to see if it is real, which it is. What is the point in having cash if someone won't take it. Bet if it were a pristine bill he would have accepted it without checking. Bet if it were a fake bill in pristine condition he would have taken it. So what I learned is it doesn't matter that it's real money, it's dirty from being wet so he won't take it. Sir... learn how to check money.

I went inside to pay by debit cash price noticed that I was charged for credit price. Mentioned it…read moreto the cashier she said no that's right and I said no that's wrong. If I'm paying for the debit it should be cash price not credit she said there was nothing she could do she couldn't fix it. I needed yes so I had to get it be careful what they say and what they do

My son took his 64 Coupe De Ville here to put in dual exhaust. Johnny left it on the rack to show…read morethe work. It was done very clean. The sound is great and may have him put Bellflowers on my Cad.

I highly recommend visiting Johnny for anything exhaust related. I called many businesses looking…read morefor someone to help my exhaust leak. I left many voicemail messages and only one person actually called me back and that was Johnny. His receptionist took care of me and got me in next day first thing in the morning. Found my exhaust leak and welded a new muffler on and got rid of my old rusted one. Welding looks great and my car feels and sounds great. I highly recommend Johnny, this guy knows what he's doing. Thanks Johnny!