The guy who answered the phone named "Tim" needs customer service training. Horrible service and very rude. I'm new to the area and was looking for a dependable shop but due to Tim's attitude, Pep Boys lost my business. Hope you have a better day, Tim. read more

As mentioned from one of the reviewers about "Tim" i agree that him answering the phone doesn't need to be part of his daily duties. He needs to be in the back away from talking to customers. I am also new to Cali and have never done business with Pep Boys. I called to get quoting on rotors and pads, didnt hear exactly what he said and i asked kindly for him to repeat himself and he repeated it back in a frustrating voice. Now you missed out on a 224.99 and price may vary rotors payment from me because of Tim. read more

Vanessa helped me find the tires I needed. She was very informative and made the process easier. She offered great service!

A new appointment was made for Sunday at 1 p.m. It was canceled by them,but at least l received a call from them that morning. No more chances read more

I had an appointment for an oil change, and everything from start to finish went smoothly. Booking online was easy, and check-in was quick when I arrived. Tim was awesome--he kept me updated while my car was in the shop. I dropped my car off and had a great overall experience. Would definitely recommend! read more

$250 for 1 tire is comical after I told them I just needed 1 tire and rejected their special of 3 for 1. Looks like they're closing for good, soon. read more

Dealing with this shop was an extremely deflating experience. My car overheated and was towed to this shop. We were lethargically told it would get fixed up. However, a day later we were told the wrong part had been ordered; at that point we were also told this repair may not address the problem. Had I known this, I would not have approved the repair in the first place and would have instead sought a more complete diagnostic. Lo and behold, once the repairs were complete we were informed the car was still overheating, and were presented with a bill for over $1600. I called to try to figure out what to do next, since I was not prepared for both having to pay such a large bill and also not having a functioning vehicle. The mechanic acted as if it was a bother to answer my questions and displayed zero empathy for my predicament. They get 2 stars instead of 1 because the woman at the front desk and answering the phones was consistently polite and tried to be helpful. It's not in any way enjoyable for me to write a bad review. However, I will not recommend this shop to anyone. Being nice to people goes a long way to building trust. I don't trust Pep Boys any more. read more

Counter man sucks doesn't know the time of what things will be done . No information just looks completely lost . Service sucks super slow just needed a flat tire repaired quickly . read more

Left on hold several times... I show up terrible customer service, then tell me they could order which is fine. So when im thinking of ordering they say they cant work on it. read more

The women that works there is rude, disrespectful, and unhelpful. Never going back. She gave me a mean dirty look when I just asked a simple question. Don't be so judgmental and look me up and down and roll your eyes. read more

No hacen el servicio bien. No cambian lo que tienen que cambiar. Solo te cobran y ya. Muy mal servicio.

Worst auto shop experience ever!!! I got work done on my 2011 Toyota Tundra at the Kings Canyon location and received it in worst shape than I took it in for. I went in originally because my passenger side shocks had a minor leak. This leak was brought to my attention a month prior by Wheel King, who was rotating my tires. I was originally quoted $850 upon the inspection, but the final price was $2614.08 with parts and labor. I was originally told I only needed to repair the suspension and that Pep Boys has to replace the suspension on both sides, they cannot only do one. Upon further inspection, the Manager, Mark Cypert said I needed new struts even though my truck only has 78,000 miles. I was never shown any pictures or videos of these damaged parts, but the Manager insisted I get the upper control arms and struts replaced. I took his word and expertise and was expecting my vehicle to look as it did when I took it in. I have larger aftermarket tires and wheels with a leveling kit, but after it was finally repaired, it looks completely different than before, in a worse way. I noticed several issues with the new suspension; the front end was not leveled as it was before and was sitting much higher. The front wheels were now inverted inwards and were not paralleled with the rear wheels as they should be and were before I brought it in. It physically looks horrible and I mentioned all this to the Manager, Mark Cypert the next day when I took it in for the power door lock/window button repair. He said that since the struts were so badly damaged, they had to replace them and that this is the way they have to originally fit, at 3". I showed him that the wheels were now inverted inwards and that the front tires are not sticking out as far as before and parallel to the rear tires. He said that this is the way it's supposed to be and that Wheel King, the company who did my aftermarket wheels, tires and installed the leveling kit, didn't know what they were doing and "are the worst place for wheels and tires". To say that there is nothing more he can do to fix it and that this is the way it's supposed to be when it clearly looks terrible and completely different than when I took it in is an answer and outcome I simply cannot overlook. I currently have Case #192112 open with them to hopefully get refunded for all the damages done to my truck. I simply could not wait any longer for Pep Boys to fix their mistake so I went ahead and took it in to Fresno Unlimited where they diagnosed issue right away and removed my leveling kit block to even my vehicle again and re-aligned the wheels so now, they are straight again. I wish i would have never taken it to Pep Boys since the beginning and should have gone with my gut and taken it to a suspension specialist like Fresno Unlimited. While Fresno Unlimited was fixing my truck, they noticed that a nut was missing on the driver side upper control arm. How incompetent do the technicians at Pep Boys have to be if two different locations did not notice this huge safety issue but Fresno Unlimited was able to notice this right away? Imagine if my upper control arm snapped on the road while driving. Even the owner at Fresno Unlimited told me personally that Pep Boys did me dirty. I now have to buy all new front tires due to the wear on the tread which is more unnecessary money out of my pocket. This whole experience has been completely awful and unacceptable!!! I expect my file claim #192112 to be approved and expect to receive a full refund and reimbursement for all the damages done, all the hours and time spent, all the stress I've been through for something that should have been done right the first time. I made sure to notify all my friends and family about this whole ordeal and to NEVER use Pep Boys again!!! Believe me, if I could give negative stars on this review, I would. read more

I wish I could give them a negative star for their horrible service and horrible customer service experience. I never go here and now I know why. I figured I'd give them a chance they're close to home bud wrong choice. I got there early at 1037am my appointment was at 11am well guess what at 1137am I got called and told they can't service my car because my engine is making a funny sound and supposedly had no oil in it. Are you kidding me? Aren't they a service center?! They suggested to go next door and buy oil put it in my car and drive around and come back. Like wtf?! I couldn't believe this crap never in all my times having this car have I experienced this before so I left to go to the only place I trust which is Valvoline. I hope people realize what a horrible place that is and how the treat people. Seating was horrible it was hot as hell in there too. read more

Seriously BEST experience I HAVE EVER HAD. I always love going to Pep Boys. They are always great and always with a smile. Something about Vanessa and John's vibe/energy was just uplifting. I hope they get a raise or a bonus from this review. They deserve it! read more

Very polite and formal. All workers! especially from the front end and back end. Inspection updates on your vehicle is a nice touch to see what's going on your vehicle and keep you updated! Will come back 10/10! read more

Absolutely terrible people. What happened to being a decent human being? A employee that works here has treated us with the upmost disrespect. He walked right past us while dropping a car off and ignored the question we had. They soon called me with a "diagnosis" saying it was going to be $1,100 to do the front brakes on my car. While on the phone the employee called us a f****** idiot and hung up the phone. Nobody should be treated like this especially a customer. Never will I give them my business again. read more

Very unprofessional they just don't care about time Never go there very bad service they have read more

Great staff, very busy so make sure make appointment, very helpful and knowledgeable. I'd definitely recommend for all your car repairs/tires/ tune ups etc read more

This place is dirty and unkempt. Walked in this store and I smelled a bad odor of fermented rotten beans. The customer service was awful, and mostly likely the odor was coming from the flatulence of the customer service guy who had a bad unpleasant attitude. The owner should hire better employees. I sadly believe Pep Boys will closed down soon if they keep hiring these bad unAmerican employees with attitudes. I left here and went to to Dennis Auto Repair where I received good All American services. read more

Very bad service. I recommend anyone who has an emergency to not waste your time here bc they don't care to help. Do your self a favor and drive down the street to Les Schwab read more

They are always very helpful with the service they provide. You can trust them in your car repairs. Aww

Went to the Pep Boys on Blackstone We needed new tires immediately as the next day we were driving to LA and decided we didn't feel comfortable about the tires on our car . Well , last minute is always a problem , did not have the tires in their shop that would fit BUT another Pep Boys did . The service manager went and got them brought them back to the Blackstone location , called us when he got back to the store we immediately drove to the Blackstone location the service manager than gave us a good price on the tires and efficiently balanced , rotated and put the new tires on . Went out of their way to help us accomplish our last minute purchase and did it all with a smile . Thank you Pep Boys ! read more

Called ahead and just stopped by to quickly get some air in my tire due to my low tire pressure light being on and both my phone call and my drive up experience was nothing but positive and friendly. Prior to pep boys, I tried calling Les Schwab to see if they'd help me out but didn't get a friendly/welcoming response so I decided to look elsewhere and I'm glad that I did. Will definitely consider coming back here for future auto maintenance simply because of their willingness to help with my tire pressure and friendly customer service. read more

If I could give zero stars I would. Purchased tires with 75,000 mile warranty. All four tires. After only 14,000 miles one of the back tires completely blew out. Do I get a new tire with a small price adjustment? No! They said since I didn't purchase a roadside hazard they aren't covered. Really? 75,000 mile tires aren't free from manufacture defect at 14,000 miles?? Don't ever do business with these people. They are crooks and unethical. read more

OVER 6 HOURS to mount and balance a new set of tires? GTFOH! I should've read the reviews before coming here. NEVER LEAVE your car here with them because it sure as hell ain't going to be worked on while you're gone. The one "star" is because they called a Lyft for me to go home and wait and since I only lived a few miles away, I accepted the offer, not knowing they did that to get me out of their hair, really. The service rep then told me it would be 2 and a half hours or so to get the job done. I said that was fine. At 3 hours in, I called and it was still being worked on. I asked why they were taking longer than usual and got the usual BS "were busy working on a lot of vehicles, we're short-staffed today" answer. At hour 6, I head over there and as I am writing this, I am still waiting, and my car is still being worked on as we speak! I don't care what excuse they want to pull out or what offers they wanna give me to try and make up for their horrible service, and trust me, they tried. I told the service rep that I gave them the benefit of the doubt and trusted that because they were a professional establishment that professionals would be working here. I was wrong. And to be honest, thanks to this experience, I'm not too sure if I even wanna visit any other Pep Boys location in the future. Edit: Came home because I couldn't see in the dark out there and saw that they didn't even bother to clean up the tires even a little bit. I'm extremely nervous about the drivability at this point. Hopefully, after 6 hours in their garage, they "actually" performed the proper work for which I paid for. Will be back to edit my review after a few miles. read more

Pep Boys - Tires Near Me - Fresno, California

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Making the appointment was easy, but I'm sitting here in the lobby an hour after my appointment still waiting to get my car back. read more

Pep Boys - Appointment tracker? Still no technician applied! - Tires Near Me - Fresno, California

Do yourself a favor-STAY AWAY!!! If you decide not to read the rest of this review, just know one thing... GO TO SEARS AUTO (Fast service, better guarantees and better pricing) Pep Boys: They were located close to my house so I decided to ignore the reviews and take my car here for brake service. I was quoted 2 hours....at the 2 hour mark I was called and told the car would need to stay overnight because of EXCUSES on why they couldn't complete the job. I was then told my car would be done the next day before noon. After no phone call at noon, I called and was told it would be another few hours. Instead of being okay with that, I asked that my car be taken off the lift and I was ready to leave. The workers were nice, however highly question their skill and ability to work on cars. read more

First time bringing my car here for an oil change had a good experience make sure you use your rewards card to build up point to get your rewards at the end. read more

Older gentleman Tech Ramon @kings canyon location goes above and beyond in customer service.

I called last week to ask how long it would take for an oil change and I was told I'd have to drop it off for the day unless I make an appointment. So I made an appointment for a week later at noon. I know an oil change doesn't take more than 15-30 minutes, and knowing I had an appointment that is exactly what I expected. So when I walked in I was asked if I'm leaving the truck there. I said no, that I was going to walk to diciccos for lunch and I would be back. I received a text so I can follow along the service. The text said my truck Would be ready at 6pm!!! I called and asked what was going on because I have to be somewhere at two! It is 1:07 right now and they have not started it! What is the purpose of the appointment! My truck is an enterprise truck, and the employee said he needed authorization before they can work on it but he hasnt had time yet. Wtf???!!!!! What about my time? Get it together!!!! I also have a dinner party at my house at 6 and need to do some shopping!!!! read more

Took my car in at 10am to replace a blown out tire. Quoted at $157 for a couple hours wait. 3 hours in I call and I'm told one car ahead of me, about 2 hours. I call and am told one car ahead of me still.. and will they don't not have an eta. I was told definitely before they close. 8 hours for 1 tire? Glad I didn't have them replace the other 3. Save your money and go ANYWHERE else. I've heard great things about les schwab about half a mile down the street. read more

Very frustrating visiting this location. I talked to the attendant in the parking lot and was told that there was only one car ahead of me, but when I went to check-in, I was told that I would have to leave my car there till 5:30 PM. This seems to be the new normal for this location. This location is right down the street from me and I would love to use their service, but I always find myself going to the Midas out in Clovis to get in and out service. I don't recommend going to his location, without an appointment read more

this place is the biggest s*** hole I have ever been to In My Life I get here 10 minutes early for an appointment that I set up and have to wait 20 minutes to get acknowledged. And when I get up the service advisor says because we have a technician who just went on lunch so it'll be an hour. are you f****** kidding me? why did I make an appointment online? you can't schedule your personnel around the scheduled appointments online? why is it called an appointment you dumb ass so you can appoint me to tell me that the time I spent making an appointment online is no good and neither is the appointment cuz you got a guy that went on lunch? screw you I'm never coming here again I'm tired of waiting in line this place. looks like a type of place that you see on 20/20 because they make up stuff wrong with your car good luck Pep Boys you're out of my business. read more

Couldn't be happier with their services and knowledgeable staff! Will definitely return for more awesome services! Thank you, Kun Chan! read more

Worst customer communication ever. Dropped off car and have received zero phone calls on progress, it's been 14 days!! When we call, we get left on hold and forgotten. No one has bothered to contact us at all!! Extremely disappointed and would not recommend this location to anyone!! read more

8 o'clock appointment for an oil change and ended up waiting 3 hours. Terrible customer service. Kao was rude.

Awful. Scheduled an appt and they called to reschedule me. Came in for my rescheduled appt, a customer who walked in after me with no appt picked up their car and hour before I received my car. For the exact same service. Trash place. Would love to give them zero stars. read more

Worst customer service EVER!! Arrived at 8:30 (store opens at 9am) to use drop off box expect there were no forms. We asked the mechanic for some forms, he went into the store and return stating "someone will bring one out" 30 mins later no one arrived store is open, however the repair side still has a locked door. 10 more mins pass another customer starts knocking on the door and finally the door is open. But of course we are now the 4 person in line when we were the 1st there and the mechanic knew it and seen us waiting. This is ridiculous now horrible the customer read more

Poor Customer Service....I called in and made an appointment at 9:00 am for oil change. Waited 1 hour 45 min with an appointment. They said they had 3 appointments made for 9:00am. So why in the heck you would make my appointment available at 9:00am if there is 3 others. This will be the last time I come to this place for an oil change. They said I can leave but then I wasted 1 hr and 45 min of my time. I can see why now they only got 2 stars from other reviewers. I wouldn't give them any stars!! read more

I would give them -5 stars. Because i just went there to fix a little bubbling in my car. And they charge me 1160 fuckin dollors. But i was okey with that. But after two months there was the same probluem that they fix. And this time he was telling me that they gonna charge me 800 bucks for that. That s**t pissed me off. I just told them to give me my car as it is. I dont want them to touch it even. Than i went to coast to coast mechanic, and he charge me 60$. And now my car is finally working good. PEP BOYS ARE GOOD FOR NOTHING. DONT GO THERE. read more