horrible service the older white lady with dark brown hair takes about 15-20min to just let one…read moreperson through and is very argumentative and dismissive to paying customers. claims she will be getting the district manager position but refused to help us as a paying customer with an ongoing membership as well as a fleet account with you all. I bring a lot of service to you all being that I have a car rental businessman and as a funeral director I have to have my vas and hearses cleaned as well. She was very incompetent, didn't ask her teams members for help when obviously she didn't know what she was doin, might I add I had my card with me and she looked of my active account and still refused service lol. I will never visit this location again and hopefully its very concerning she is up for a promotion as her people skills are terrible and she was very dismissive and quick to tell us to drive to another location even though she looked up the account.

My mom lives in Archdale. On 2 separate occasions while visiting my mom, I needed to get my car…read morewashed. The first time I went the guys doing the prewash only did my front bumper and windshield. When my car came out of the wash it was still covered with soap. I really didn't have time to wipe it down with towels but I didn't have much choice. That was probably 8 months ago. Today I decided to give it another try hoping it would be better this time.......shame on me....fooled me once and today was twice. The prewash guy (not guys) only did the drivers side and again my car was covered with soap. When I brought it up to the manager he offered to run the car through again but did say, its going to come out the same the second time. I asked for a refund and was told he was only offering a second wash. I don't know how they stay in business. Never again will I go there.

I visited this location today and an employee Colin provided the best customer service. He was so…read morepatient in explaining ALL things from how I know which trim my car was to where to find my tire size. He showed me how to schedule an appointment on the website and even explained financing options. In a climate like today's where good customer service seems to be a thing of the past, I just really appreciate him making this frustrating time a pleasant experience to get handled.

I have a pretty unique vehicle. Which i love. Like a lot. I take great care of my car so taking it…read moreto places to have maintenance done that I cant tale care of myself is always nerve wracking. I talked to them prior to my appointment i stressed the importance of being gentle with my car when changing the tires especially on the rims. While the staff were polite, and the appointment was super fast, they definitely dinged up my rims a little. It wasnt enough for me to make a big fuss but I am definitely not happy. As I said I take great pride in my car. I have put so much work, love, and money into it and to have it treated without the care and detail that I would is disheartening. I dont know for sure if I would give them return service after this.

I spent over 1000 on repairs here on what they said was necessary, but recommended other repairs…read moretotaling over 3000. After leaving a light came on my dashboard and they did let me bring it back to look at it but told me it would be another 100 to fully diagnose it. I got a second opinion and a few of the things they said I needed to do were not actually needed. Really disappointed by this place.

I called because my air conditioner needed freon. They told me it would be $212.00 to add freon…read more What a ripoff.

I highly recommend this place !! Brought in my 96 Miata for an inspection and emissions test. They…read morefound a turn light that was broken and fixed it. They even offered to show me the one that was broken. Great service from the front desk to the mechanics.

they lie. the mechanics they have are actually trash. i wish i could give them no stars. they dont…read moreread nor take advice.

DONT GO HERE!! I put 5 stars so it would post my review. But I will tell you this. If Nick is the…read moreone you get. Ask for someone else. You will have to hear all about how he hates having to do this or do that to certain vehicles, we sat here for over 30 minutes and less than half of it he sat over there helping the other guy who was doing just fine and said so his self. And Jay ended up doing it as well because Nick couldn't stop complaining about how hard it would be wilth the plastic pannel.

Ill start by saying the service itself was fine. Everyone was very nice. HOWEVER, my car started…read moreleaking oil immediately after because they somehow screwed up putting the oil cap back on correctly and I had 2 gaskets on there for whatever reason. I went to a different auto shop to get it fixed and cost me another $150 on top of what I paid for the oil change. Speaking that this is their day job, do better. I will be contacting them to try to get my money back and get them to pay for my other bill.

Have a lot of trucker friends. Today some came to visit on their pass thru and they parked in the…read moretruck area. I went into the stop to use the restroom and to put gas and it was clean and easy to use. The pump itself wasn't hard to squeeze as some are and the garbage wasn't full. They had a lot of fast food choices as well as in store selections of grilled and fresh prepared food. They also had a lot of electronics and gift items.

I won't say much but is that still saying a lot if that makes sense to you? You know the saying if…read moreyou don't have nothing nice to say don't say anything at all? Well, I try not to leave reviews all the time BUT then I thought about one of my old friends who told me not to let nothing slide and to report EVERYTHING. HMMMMM, so did I still say something without saying anything? Smh

This is a pretty new location so I decided to give them a try. I needed my front breaks replaced…read moreand was feeling some vibration upon breaking. Staff seemed friendly and welcoming. (Side note: I did notice the mechanic working on my car was on his phone most of the time-) Upon leaving I noticed that my lugnut covers were missing. I addressed that issue right away and was advised they would order them for me and replace. The vibration was still happening a few weeks later and I decided to take my car to Ford for assessment- Ford indicated whomever replaced my front breaks didn't shave the rotors. I usually don't speak up, but this time I did and the management (Nick) at Mavis corrected the issue right way. He had the lug nut covers for me and covered the cost of the rotor shave at Ford. I was very impressed with how they wanted to correct the issue. I did have a great experience with management and the staff at the front desk were kind. However everyone has had different experiences reading the reviews. Ciao for now.

The customer service was top-notch, we were kept informed of progress, waiting area was clean with…read moreplugs for phones and laptops, free wifi. The staff was knowledgeable about the products. Very good experience.

Very satisfied with my battery that once was dead but is now repaired, my car is up and running…read moreagain thanks to the kind folk on Stanley road

The best service that I've ever received. I went there to have my battery replaced. I proceeded to…read morepay while the ManagerJamie was about to install the battery. He noticed that though the battery was last purchased from a competitor, it was still under warranty. He asked that they refund my money and for me to follow up with the competitor if the problem persists. He tested my battery and confirmed that the issue was not the battery as previously diagnosed. This is one of the most ethical men I have met in the retail business. Kudos to Jamie, you have a customer for life. We need more men like you