My apologies for posting late. My name is Loretta and on June 16, 2026, obce again I took my SUV to…read moreBlacks Tire & Auto Service due to the honest diagnostic from their mechanic Matthew, who also provided service to my SUV prior. I always get my car checked out before I got out of town which was last week with the family. Matthew had highly recommended that it would be best for safety purposes to get my front brakes and front tie rods (dripping grease which he showed me and took a picture of if) done before going out of town. I requested Matthew and once again, he did not disappoint me and the total.for both services were under six hundred dollars and he also informed me he topped off my wimdow washing fluid as well!! I felt realllyyy good knowing that my family and I, especially our grandsons were riding in safe vehicle out-of-town!! It really put my husband and my mind at ease!! Again, thanks BTS for always delivering quality work on my vehicles and thanks so much Matthew for ypur honesty and superb work on my SUV!! I'll be calling very soon, it's time for my oil change lol!!

The gentleman that helped me at Blacks Tire Service was amazing! The customer service and the…read moreability to remember me my name after my vehicle was serviced, showed that he cares about his customers! I will always return to this Blacks Tire Service when my vehicle needs to be serviced! The quality of work was top of the line! Thank you guys for doing an amazing job servicing my vehicle!

I got tires for my 2018 Volvo S90 and now ere getting tires for our 2013 Ford Flex.. we hydroplaned…read moreon the way here so we figured it might be time to check the tires... come to find out we actually needed a set... the ones we had on the car wore out 16k miles too early so the new ones were prorated... saved us $300+ on the new set...

Service is always great, and they are willing to help with any tire related need you have. Quick…read moreservice. Very nice.

Great service! Rick is wonderful! I wouldn't go anywhere else for tires, breaks, etc.read more

My parents came here when I was little and I still continue to come here. Rick is an awesome,…read morecaring person. I won't go anywhere else

Slow Slow So very…read moreslow Disorganized Children running amuck in the lobby. Omg I want to go home.

This store used to be our go-to for oil changes, tires, inspections. Something changed along the…read moreway. Told things were needed and found they were not. Last few times (and possibly late time) were given a couple hours needed for oil change and inspection, and that's reasonable, but those 2 hours turn into 6 to 8. Dropped vehicle off this morning at 7:30. Still sitting here at 4 in the afternoon and no call. Have called twice to ask and kept getting told, working it. Hor4ible customer service and planning.

I won't bury the lede: I will never return to Wilson Tire…read more What originally drew me in was seeing lots of cars out front - many of them police vehicles. I mistakenly took that as a sign of quality. But now I realize public sector contracts don't require the same scrutiny -officers aren't paying out of pocket, so if service is subpar, it's no skin off their backs. My Chevy Tahoe's AC had gone out and was blowing warm air. Knowing a bit about cars, I figured it could be the compressor, clutch, condenser, or freon. I stopped by an auto parts store to recharge the freon and discovered it was already full - so no leak, and likely not the condenser. That pointed to a compressor or clutch issue. I called Wilson and spoke with Jason, the shop manager. I explained what I'd already checked and asked for rough pricing: compressor, clutch, and what a full replacement scenario would cost. He broke it down and said worst case - if everything needed replacing - it would run around $1,700, but that was unlikely since I had freon. Sounded reasonable, so I told him I'd drop it off the following Monday morning. He confirmed that was fine. At 8am Monday, as I'm getting ready to head out, I get one of those automated texts: "Just a reminder, your appointment is tomorrow at 10am." Confused, I called and spoke to a girl who said, "Oh, I just have to enter something and it automatically sends that - don't worry about it." That made no sense - why send a reminder with the wrong date? Still, I dropped the car off a little after 8am. Less than three hours later, while driving back from Raleigh, I get a call from Natalie saying my car is ready. I'm surprised, and ask what the issue was. Her only answer is, "Jason gave you a quote. That's what we did." I explain, yes, he gave a quote - but it was a list of hypothetical possibilities. A quote isn't an authorization to proceed without a diagnostic or my consent to move forward. She keeps repeating, "You agreed to the quote," and says she doesn't know anything more. She state she talked to Jason and that he is on vacation. I said great - I'd like to speak with someone who actually diagnosed or worked on my car. I asked her for the total cost, since I had her on the phone and it could point to the issue, since I had the breakdown that Jason gave me. She says, "$1,700." That's when I got irritated. That was the maximum worst-case number Jason gave me, and now they were trying to charge me that? I ask again for someone who worked on it to call me. She says she'll have the lead mechanic or Jason call. I agree, but before I can finish, she starts yelling at me, saying I agreed to the quote and that she's "just the receptionist not a mechanic" and doesn't know anything else. Then she hangs up on me. Spoiler alert: neither Jason nor the mechanic ever called - despite her saying they would within 10 minutes. About 30 minutes later, Destiny - the assistant manager - calls. She's polite, professional, and listens. I explain everything and she acknowledges there was a breakdown in communication. She confirms the real total was $1,100 and change, and the issue was the compressor and belt. I asked her directly: "If I had just accepted what Natalie told me and come in ready to pay $1,700, would anyone have caught the discrepancy?" Her answer was vague - something about too much freon. I'm not sure if she meant in the system or what Natalie was looking at, but it didn't make sense. It left me feeling like I would've been overcharged if I hadn't questioned it. When I came to pick up my car, a woman (likely Natalie) bolted to the garage as soon as I walked in. About five techs were just sitting there, watching silently while I paid Destiny. No one greeted me. It was uncomfortable like they were ready to be bodyguards, rather than be productive and work on cars or call customers with diagnostics.... That Wednesday, I drove eight hours to Tennessee. And guess what? The AC stopped working when I arrived. I sweat through the entire week. I popped the hood and found a rag left in the engine, condensation on the AC lines, and pools of fluid leaking. My mom had even pointed out the leak during our drive but I brushed it off as residual fluid from the recent service. When I returned, my husband took the car back and specifically asked that Jason call him after the diagnostic. Like any shop should be doing. If that's not already standard, it needs to be. People deserve to know what's happening with their vehicle. It turned out freon was leaking from the service port. Bottom line: I will never return to Wilson Tire. The lack of communication, the attempt to charge me the worst-case number without explanation, and the dismissive, unprofessional treatment - especially from Natalie - were unacceptable. I truly believe they've gotten too comfortable with contract work where no one checks the bill. But when it's my money? You better believe I will.

From the owner: Wilson Tire Pros & Automotive proudly serves the local Elon College, NC area. We understand that…read moregetting your car fixed or buying new tires can be overwhelming. Let us help you choose from our large selection of tires. We feature tires that fit your needs and budget from top quality brands. We pride ourselves on being your number one choice for any auto repair.

If you're looking for a reliable, high-quality auto shop with top-notch customer service, Garden…read moreAuto is the place to go. Mike (owner) and Skeeter (lead auto specialist) run a tight ship over there, and the team is as dependable as they come. Every time I've taken my truck in, the work has been done right the first time--no issues, no nonsense, just solid service. Their prices are reasonable, especially considering how expensive auto repair can get these days. I believe they charge somewhere between $80-$100 an hour for service, which is fair compared to other shops. Parts and everything else are priced reasonably as well. Given the quality of work they do, I have no complaints. I don't trust just anyone with my truck--it's got a 6" lift, 35" tires, and is kept in impeccable condition (unless I've been mudding, of course). Garden Auto is the only place I'll take it because I know they'll handle it with care and expertise. If you want honest, skilled auto technicians, who stand by their work, this is the shop to go to.

Garden Automotive stands behind their work, 100%! I am a female senior citizen and feel very…read morecomfortable with the workmanship. demeanor and honesty of this business.