On a recent road trip my car broke down on the highway about 20 miles from this Firestone location…read moreon a Saturday afternoon. I wanted to go to Firestone because I knew they would be open on Sunday so I called AAA and had my car towed to this location. When I arrived the man at the counter was super nice, he had my car assessed right away, and informed me they would have my car ready that same day. Absolutely amazing! I was only planning to be in Hickory overnight so I opted to leave my car overnight for pickup Sunday morning. They called me Saturday evening to let me know all was good and my car was ready. I picked my car up Sunday morning and there was a different guy at the counter. He was super nice and even showed me the bent pulley that caused my serpentine belt to remove itself. Nobody wants their car to break down, but thanks to this Firestone it was actually a great experience. I highly recommend this shop!

Took Tundra to have it serviced and tires rotated. Requested that the spare was also rotated in…read more After being flagged over by the technician and told the spare wasn't the same, I said, just to forget the rotation all together to the technician... When time came to pay, the disingenuous sales associate Jimmy insisted the rotation happened, which it did not. I was charged $275 (which included a 15% discount for using my Firestone card) for the oil change, and new filters, plus a tire rotation (which never happened) ?...They must be crazy!I was standing at the observation window during the service, precisely because I wanted to make sure my request was executed. Long story short, I believe Firestone is more concerned with servicing fleet vehicle it has contracts with, then servicing the local community. I will not ever go there again, and will discourage anyone I speak with about my experience, and to go elsewhere...Took my Lexus 470, which has similar oil capacity to Strickland brothers and was charged $90 (with a coupon)! that makes way more sense.

Friendly hometown service, by ASE certified mechanics!…read more I'm a local in our small town of Lenoir, and recently my breaks started squealing like they were bad. We recently purchased the vehicle used, so was unaware of the condition on the break pads. I scheduled an appointment with Rainey's automotive and dropped off the vehicle the next day. Promptly, the mechanic personally called me, and told me that my breaks were not bad, they were about 1/2 life left, but the rotors looked like they had surface damage from being too hot. He resurfaced the rotors, and it took care of the problem. The mechanic could have lied, and told me the breaks were bad, and made more money, but was honest. Honesty and integrity go a long way in my book. I will be back! It's great to have a mechanic that you can trust! It's one of the advantages of our small town :). Definitely an asset to Lenoir! Thanks guys for a job well done!

I am a frequent customer at Rainey's. I was in the other day and the lady who checks you in is…read morealways on the phone, well she's on the phone talking about dogs this time, she couldn't even talk time out to tell me thank you for your business or thank you for putting money on my pay check. I just found this a little rood. Rainey's is still by far the cheapest price for mechanical work that I know of. My grandpa delt with them, so I guess I'll carry on.

We just recently moved to Hickory and my wife's lease was up on her car. I spent over 25 years in…read morethe business so this definitely isn't what I like to do. We didn't know what we were looking for so I paid a pre visit to several dealerships without her. We never once ever thought about a Subaru until we visited Jim Armstrong and met Mike Abernathy. I always told my salespeople that people buy cars from who they like. Nothing could be more true because we bought. Thanks to Mike and Jim for making this experience easy for this old car guy!

I've been to three different Subaru dealerships with my car including Jim Armstrong Subaru. I've…read moreexperienced great customer service with the other two dealerships. The woman I spoke with on the phone and the service writer, at Jim Armstrong Subaru, were both rude, condescending, and need serious work on their "people skills". This is the result of poor management. When customers are treated poorly, they tell their friends.

I always have a great experience when I go here to have my car serviced. Went for a tire change on…read moremy Jeep and it was done perfectly and quickly

Honest, fairly priced, and quality service. We use them for all 3 of our vehicles and could not…read moreask for a better shop. Added bonus is that they are locally owned.

Great guys! Reasonably priced! Every time I have an issue with my vehicle, he gets us in pretty…read morequick and goes above and beyond to make sure issues are resolved. Thank you!

This has been one the worst mistake I've made dealing auto repair shop. The owner outright lies to…read morehis customer which is unacceptable. I dropped an f450 for some electrical issues. Owner said bring it by we'll look at this this afternoon. He's had the truck for two weeks now and I still don't have anything fixed. I've spoke to him 5/6 time and each time the truck is going to be ready tomorrow which has been lie. He's told me several times his employees never show up to work. He said he ordered part they be here soon. Then two days later ford doesn't make these parts any longer so he gotta start over. Told him at the start of the second weekends I'm already a week behind and I have to have truck fixed or not. He again lied said he handle it. I called Thursday and Friday to come and get my truck werher fixed or not and he doesn't answer the phone, I'm assuming because he tired of lying to his customer.

Some businesses get a little too comfortable after they've been around a while or had some…read morepublicity and start acting like they're above basic customer service. That was unfortunately the vibe I got here. Confidence in your business is great, but arrogance toward potential customers is not. A little humility and courtesy would go a long way. After my initial experience with their receptionist, I decided to take my business elsewhere.

This business ruined the computer components in my car costing over $6000 . The owner rode in the…read morepassengers seat of my car to take me home before detailing then drove my car back to shop. It had no warning lights or issues. About an hour later I got a call they could not do my car. I suspected something was wrong and when I came back to get my car NUEROUSvblights were on! The mechanic said they probably did it trying to remove my seats! Zero stars.

Highly recommend !! Great service and very reasonable prices…read more Could even mount motorcycle tires at great price

Went to sigs to get two new tires for my truck. BRANDON SIGMON came to me and told me he broke off…read morea screw. When I went out to my truck I seen they didn't break a screw but busted the centers on the front. According to JAMIE , that was the only way to get the centers off. They didn't both to spray anything on them to help loosen just busted them. Saying that's all they could do. They tried to take the one center off by trying to loosen a fake lug. Not only did they bust the centers, Jamie cussed me and my wife, fu@k this and fu@k that he kept saying. As we was leaving he hollered have a MERRY FU@KING CHRISTMAS. WOW! This is the way Sigs does business. Tells customers to fu@k this and that. I paid $54? .00 for two tires and this is what I get. Never again will I return here for tires. I have bought tires from them for years only to be treated this badly. Who cusses their customers this way? Not only cussing but tearing up my stuff. I hope everyone reads this and sees it's not the place to go for tires. As far as I am concerned they should be shut down completely. No one should do business with them.

Everyone was so professional, staff was friendly. Work was done in a timely fashion and done well…read more Would definitely recommend to anyone.

My wife came in for a regular oil change. Pierson got her in quickly. She was very appreciative of…read morethe snacks provided for our daughter. The technician noticed a few safety concerns on the vehicle, Kristin did a wonderful job explaining everything they found and nick even offered flexible finance options and even offer a ride home! I am so grateful to have a shop that values my families safety as much as I do, I would give more stars if I could. Love the new technology, it allows me to see what is going on with my vehicle without being underneath.