Negative 5 if possible Took a BMW 750i for repair because…read moreof a fuel line issue the technicians could not diagnose the problem on 3 separate occasions They charge for parts service and future guarantee 300%.Its a scam Use at your peril.

Great service. They took excellent care of my Mini. We worked with AJ, who was very helpful and…read morefollowed up to make sure we were satisfied with the service. The appointment making process was quick and easy, and they got the car back to us promptly.

My brother went here to get some cosmetic work done to his truck. "Big Will" quoted him something…read morelike $4,000 worth of stuff, so my brother told him "hey, I need some time to think about this; that's a lot of money" and went home with nothing done to his truck. A couple days go by and he gives the shop another call to tell them he didn't want any work done. He decided his old truck wasn't worth $4,000 worth of mods. They told him "hey that's cool, we'll just cancel your order." About a month later, my brother checks his bank account after getting notified that a $200 charge just hit his account. So Big Will - the owner, mind you - said to him while he was in the shop "if $4,000 is too much, why don't you fill out this application; it's a soft credit check that will see if you qualify for monthly payments". So my brother filled out the form - not 100% sure what happened after that, but something went wrong. At this point you might be thinking "ah, simple mistake" - that's what my brother first thought. So he called them up, and now all their friendly, helpful personas evaporated and they refused to cancel his order or refund his money. "We already ordered your stuff, so you've gotta pay for it." He refused and made sure to cancel that order with his card. So another month goes by and now the shop is blowing up his phone "we haven't gotten paid" - but they haven't done anything. So after spending quite a bit of time on the phone with the credit line he unwittingly opened, he managed to cancel the order... we still don't know if he's getting refunded the money he's already spent. I normally don't do this sorta thing, but money's been tight for my brother, this has really stressed him out and it's been painful to watch him suffer with this frustration. My takeaway? I refuse to do any business with these people, and I encourage you to avoid them likewise.

$200 for 2 front tires PUT ON I purchased the tires independently (for less than they charged to be…read moreinstalled!) and regret using BWW to have them put on! Previously had the tires changed with no issues but this time using BWW only because they could take me same day just so happen to claim I "had corrosion on my rims (that's never been mentioned by any other tire shop) & that Is an additional MANDATORY charge to have the inside of "my rims buffed" once I've already agreed to just simply installing tires that I have. I will never use BWW again & recommend you to avoid it and use ANY other tire/rim shop around!

Werkshop49 helped me out a bunch, their prices are really fair and they are willing to go the extra…read moremile for their customers. I highly recommend!

I took my Audi A4 to Werkshop 49 for a suspension issue after a disappointing experience at another…read morespecialist in Gainesville. The estimate was accurate and fair, the service was completed efficiently, and the quality of work was superior. I will return for regular service appointments and any other needs too.

Needed to get my alternator changed and he did an amazing job! Work was done efficiently and…read moresmoothly, while charging a reasonable price. I highly recommend for anyone needing to get any service done!

Very decent man. Saw me quickly. He was direct, thorough, kept me updated with pics of progress,…read moregave me a fair price, explained rationale for everything, and gave no bs. I'm so angry that I did not find this gem sooner. I'm moving from Gainesville in a couple months and I'd have saved so much headache if I'd come to him first. He even told me some potential other trustworthy places to go to in case he couldn't solve my issue (which, by the way, he did solve in less than a day, and was hundreds less than I was expecting). Please reward this kind of service by bringing him your business.

It was a Friday and I had a flat, my car was towed to Gainesville dealership for repair…read more Unfortunately the dealership was too busy I guess to return my calls. I called again Saturday morning and Emma was handling my service, she was very helpful and communicated with me regarding my service. My tire got replaced and we picked it up later that same day. I didn't purchase from here but when I finally got help, all was good. I will go back if need be in the future.

We were driving through Gainesville to get home from our road trip and stopped for gas. We heard a…read moreloud squeaking belt so we drove straight to this dealership to have it looked at. Even though they said they couldn't get us in the same day, the front desk guys and James from service came out to just take a quick look. They were super helpful and really appreciated their willingness to help us.

Courteous, knowledgeable, and communicative. Broke down after 9.5hrs driving in town I knew no one…read more I called using Yelp as guidance. He sent me txt's when tech was assigned, when parts were picked up, when tech was en route (w shared location). Invoices via email and payment made via Zelle. At first I thought $825 for a mobile re-manufactured alternator and drive belt job was high BUT turned out on par with what AI suggested. Afterall, I'm stuck and had no other options. These guys came through for me and my family in a tight spot. Thanks Jay and Nilo. I was back in the road 3 hrs from when I called.

Replaced a harmonic balancer on a c5 corvette. Not an easy job. Did great. Kept to his price. All…read morearound good experience.

They never charge for information. They have fixed our cars…read morefor much less than the dealer has quoted us.

I tried to get an estimate. It was a free evaluation so I thought that was a good thing. During the…read moreevaluation, my window was broken via the bad area the business is in. Seemed weird shortly after refusing service on the vehicle that now my back window is completely broken, and nobody at the shop seems to know how it happened. Imagine you took your car to BMW and they broke your car window and denied responsibility. This is the kind of service you'll get with Billy. Unless you like getting your things broken, I wouldn't come here.

Very pleased with the service not only is he a great auto mechanic but a great person as well. fast…read moreand efficient work. Highly recommend his services