This is the only place I trust with my cars and van. I have been going there about 30 years,read more

I came in for a scheduled appointment ontime for engine light being on and was refused service. 3…read moredays prior to this, I called to schedule an appointment and provided the exact code and description of it to a receptionist who reassured that the car will be placed on a lift to further investigate the issue. I took time from work specifically for that. When I showed up for my appointment, the mechanic (I assume Burt) told me he wouldn't look at it or recheck the code with his reader and said to go elsewhere even so I told him I was willing to wait for as long as it was necessary. I live just half a mile away from this shop so I thought it would be great to establish car care with this place. Completely unprofessional and complete disregard for other peoples time.

They were very rude and unproffesional to me as well as my mechanic, I…read more would not recommend buying car engines from here. Buy OR BEWARE!!

Ordered a tail light for my 2008 Mercury Mariner, and it arrived in 2 days, just as described…read more Excellent service!

Outstanding service! Shoutout to Sam in the service department. She really took the time to listen…read morewhen I called to explain what was wrong with my car, and when I came in to have it repaired. It was fixed way sooner than I expected too. This was the first time I've taken my Outlander to Sendell, but now that I have, I'll never take it anywhere else. Thanks!

A great selection of you pull parts, some good prices, others are high, but what isn't these days?…read more Bring your own tools and wonder the yard, plus they have a pretty good tracker of what's on the lot and what row it's in. Good bunch of guys working there. Only wish it was on the other side of the city, the traffic getting there can be brutal.

Dave is fantastic to work with. Did my negotiating over the phone -great communication throughout…read morethe process of selling my car for scrap. Good to find someone with such integrity.

My daughter bought a 2000 Kia Optima the end of September 2024. The finance person sold us an…read moreextended warranty from the "reliable" company they use called EasyCare. I had to fully purchase the warranty up front, which I did for 5 years. Within 2 months lights came on in the vehicle and my daughter took it to a Kia dealer where she was in college. The dealer told her that there was zero oil in the vehicle which is very strange and performed an oil change. We contacted Cochran about the issue and they refused to fix the issue or take a look at the vehicle. We continued to monitor the oil and got regular oil changes as required by the warranty company. In August of 2025, as my daughter was on her way back to college, her car started smoking and we had to take it to have it assessed. The bill to fix the oil issue then had moved to an issue with the engine. We submitted the bill to the warranty company and they would not cover it after repeatedly submitting oil change receipts with details. It didn't matter that we changed the oil according to their requirements they still denied the claim stating that the prior owner likely did not change it according to their requirements. I had to pay over $4k out of pocket in less than a year to have the engine replaced. At that time, I opted to cancel the extended warranty after learning from that dealership that Easycare rarely accepts claims, she had battled them on many occasions and rarely has good news for customers on their claims. I called Cochran and worked with Mike the finance person on my warranty cancelation. I explained to him that I paid in full for it and that the refund for the balance of the warranty should go directly to me, not to the balance of the car loan that is in my daughter's name. He explained that it would take up to 90 days for the refund. I called and followed up a few times and he told me it was in process. After 3 months, he stopped following up with me. I found out that the refund was put into my daughter's balance of her car loan instead of sent to me. I am owed an explanation - not only did I pay in full up front for this warranty, they would not fix an issue that arose within 2 months of having the vehicle, the warranty company would not accept the claim, so I'm out a lot of money to have it fixed and then on canceling the warranty, they did not refund me - they refunded my daughter by taking it from the balance of her loan. To boot, nobody at Cochran Mazda is providing me with any explanation of why this happened and why they are not responding to my emails or calls over the last 5 months. I've emailed and called Mike asking for an explanation, given him plenty of time to get back to me. I've called the other finance manager Tony - but his voicemail inbox is full. I've messaged them on their website and was told someone would get back to me ASAP - have not heard from anyone.

This dealership performed a routine maintenance on my 2021 Mazda. I was given a loaner to drive…read morewhile the service was performed. The loaner car was dirty and had very little gas in it. When I returned to the dealership to pick up my vehicle and return the loaner, no one greeted me. I approached the manager who was seated at his desk. He told me he would be with me momentarily. I waited while several Mazda employees came in and out of the showroom. I was never acknowledged. I am waiting still as I type this review. Wretched customer service.

If anyone can rate auto adictions its me ive been a faithful customer for 20 yeats service is…read moresuperior customer sevice is superior best audio shop in the tri state area .Tech there are on point .Tyler had installed numerous cds radio etc and instslled today a usb prt in my cigarette lighter thankyou ***** five star everytime

Real professional people. Highly recommended…read more Got a NavTool Apple Carplay module for my old Mercedes. Didn't bother installing it myself because the support from NavTool is notoriously minimal. Asked Pittsburgh BestBuy and they said they don't know how to do it (smh). Then I took it to Auto Addictions and they said yeah it's doable. Got the appointment scheduled a week later. Then I dropped the car off in the morning and it was done in the afternoon. What I liked the most was their professionalism. They are very knowledgable people and you can tell from the way they talk. NavTool's manual was a total abyss but they somehow managed to install it perfectly (now my old car has CarPlay wooo!). Really, really down-to-details people, made sure that they did not mess things up and kept me posted during the installation. Last but not the least, they charge very reasonably! Highly recommend this place if you are in the area. You wouldn't get anything better than this.

they have always been very helpful and they seem to have an unbelievable amount of random car parts…read morefor every make of car (or at least the mostly American ones I've owned) at very reasonable prices. Also, have used, quality tires at very good prices.

Completely satisfied. Part arrived in three days wrapped in bubble wrap and in a sturdy box. Part…read morewas exactly what I ordered.

Chad is an awesome salesman. I reached out to let him know I was interested in possibly trading in…read moremy 2024 RAV4 for a new 2026 RAV4 XLE in storm cloud in case he came across one. He was diligent and informative and had one for me in less than a month! I couldn't have been happier with the process from start to finish- no wonder we keep going back to Chad and Cochran Toyota!

Horrible Dealership canceled my gap insurance after I purchased my vehicle and kept the money…read more MAIL ME MY $1,200