I need to write this review because I also remember when that place was a horror show. Waiting forever to check out, drag ass help, online products not available at the store etc. BUT I had a remarkable experience there last week. My car wouldn't start in front of my house even though the radio and headlights would come on. AAA gave me a jump and while I let it run for a half hour I looked online for a new Diehard battery. I'd had this one for years and it was dying hard. No more Sears Auto, Advance Auto has Diehard batteries now so I called the Northern Blvd store at 78th st and spoke with the guy. He said he had my battery. When I came to get it I shut my engine off in the parking lot, tried to restart it just in case, and of course it would not restart. So I was in the right place. I went in and met the guy I spoke with at the counter. Dude was pleasant and had me measure my battery with a tape measure so I got the right one. I installed it in the parking lot and... still won't start. I go back in and ask for a voltmeter to make sure it's charged. He was working with another customer and told me he'd come out as soon as he was done. At the same time one of his regular customers, a guy named John in blue work coveralls, came in and was talking to him about how he almost got screwed at Home Depot on a battery powered multi function drill. As he's listening to me tell the counter guy how I just reinstalled a new battery and the engine won't turn over he goes "It might be the starter". Yeah might be. Could be the alternator too. Now I'm seeing more bucks flying out my pocket. Then he goes "Let me come out and take a look". ?? wow. He comes out and we're looking for where the starter is. Of course it's somewhere under the engine that you can't see from up top. Then the counter guy comes out with the volt meter, checks the battery and it's fully charged. He goes "Let me see if one of these shade tree mechanic guys in the lot has a jack". He comes back with one, we lift the car up and put a brace underneath just in case. John crawls underneath and tells me to crank it while he's banging on the starter. No dice. He goes "Disconnect the battery and look for corrosion on the connectors". Well, the lights come on and I looked when I installed it, but ok why not. They go back into the store to do whatever their business was and I look again. Around the negative battery cable connector I see some flat shiny white stuff. I thought it was an insulation ring and the bolt that goes through the cable into the battery was the conductor. I get out my flathead screwdriver and start scraping at it and sure as s *** it starts cracking off! Damn. Then they both come back out. John takes a look and he goes "See, I told you!". Counter guy goes "Let me get some spray that'll dissolve that for you". John goes to his truck in the lot and gets some contact cleaner while we're waiting, sprays the connectors, tells me to wait five minutes clean it off and reconnect it. He goes back inside. By that time they come back out with the cleaner, now not needed, but the counter guy tells me he also checked my old battery and it was definitely due to be replaced. I know, it was at least 10 years old. So I reconnect the battery, turn the ignition and the s*** starts right up, Strong! As I'm thanking them I ask John if he has a shop somewhere nearby. It's always nice to know a good honest mechanic. Then he tells me he isn't an auto mechanic! Turns out he works on forklifts!!, but says "Engines all work the same way" and "You don't know how many times I go all the way out to the middle of the Island and all it is is corrosion on the connectors.." Holy crap. And "You know if you'dve got towed to a mechanic they'dve ripped you for a new starter and something else because that's what they do". You got that right! I toss them a few bucks and I go happily on my way. Amazing experience. Much respect. Thanks guys.. read more

Did an online order the day before in the evening and went in the next day to pick up my item since I got the email at like 7:30am saying my order was ready. So I got there little past noon and stood at the clearly marked ONLINE ORDER PICKUP register which is to the side. The female cashier who was helping other people did notice me but didn't bother asking if I needed anything. Also there were 2 other employees just walking around while I stood there. I finally asked the cashier since I have an online order pick up is anyone going to help me or am I in the right line. She just replied one line for everything. Ok whatever no point of having a ONLINE ORDER PIKCUP location if you don't plan on using it. Once I got to the register I gave her my name and she asked me what I ordered. After I told her what I ordered she just walked over to the shelf took the item and there you go. I'm definitely not coming back here unless I have no other choice. Based on other reviews poor customer service is a common practice here. read more

The great store with great people,my car just stuck on the road and I asked them for help there were criss and asad, They are very kind and good persons, imeddiately helped me and solved my car problem with their expert knowledge.Thanks again advance auto parts guys for this great service and help read more

Worse Auto part store. Lesson learned. When you ask for the best brakes and rotors and they give you pure garbage. Then they give you a " Never happened before ". read more

Advance Auto Parts - Receipt. Invoice - Auto Parts & Supplies Near Me - Jackson Heights, New York

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I bought a battery here which ended up being the wrong size but they said that it would be fine for my car. The battery was installed but the car had a rough start. I took it again and they said that the battery could not be the issue, it is the starter of the car. I ended up going to a local car shop and they said that the battery that was sold to me was garbage and it is impossible to be the starter. The shop ended up changing the battery for me and it ended up working and starting perfectly fine. I felt scammed here and I'm definitely not showing up at this place ever again. read more

I know that this is just a company but this experience was great, fast, and easy. I went there this afternoon as my battery on my Honda died ! I was completely sad as I just moved my car on Thursday and everything seemed fine! However today the battery kept stalling and then just wouldn't turn on again. Great thing I was already at the store so that it could be fixed. The sales woman who helped me name was Sam and she was great! She came out and performed a Battery Test and helped me to pick a new battery for my baby! While I hated having to shell out the money for everything I was glad that I was able to get it done. They even had a guy named Eddie install the battery for me and he showed me how to install and what everything was used for. In the future I definitely will try to do it myself as it was soooooooooooooooo easy. I didn't have any problems with the service. I will let you know if it doesn't work out with the battery but thus far so good so great! read more

i went over to get some windshield washer fluid. my first sign of trouble was the parking lot, didn't think too much cause it was a Saturday, the parking lot was so packed, that i had a feeling it was not going to be any better inside. even then in i went. grabbed my very nicely priced windshield washer, and looked around a bit and i can say that they have a great selection of products and some great prices. however as we all know me, i am all about the overall experience in everything i do, if something is great would definitely consider giving a chance in the future, ofc depending on the not so good. as i am in the line, there were about 2 ppl in front of me. i noticed that we had only two registers open, where they were very far away from one another. so there was a commitment to switch lines at this point. the line all the way in the back cleared and the employee left to tend to the floor. meanwhile 10 min later we are still in the line (the same line!) HERE IS WHEN IT GETS HORRIFYING (at least to me): when clearly people started to get upset to see 5 ppl on a line, another 4 employees and only one is ringing sales, we asked for another register to be opened. The person on the register looked at us and just shrugged. at this point i am furious. 15 minutes later, SAVE that there only were 2 ppl in front of me......... the second register opens again, and once again by the time the second employee did 3 customers, this shrugging king of a employee only did 1 and was working on the second guy. and it was not because he was actually up selling.... noooooo he was being slow, i would like to believe that it was for advanced age and not on purpose cause he knew we were all upset. anyway, when it was my turn i asked for a manager... and here is the twist! THE SHRUGGING KING IS THE MANAGER! hes name is Henry, HENRY, henry! this guy was the slowest in the entire store. showed little to no care for the people waiting on him..... and he was the MANAGER! i cannot believe, the worst worker in the entire store was the boss!!! it is so horrible its funny. i will never go back again, and i will definitely tell my friends about Henry.... read more

Shop online or save yourself the trouble of going here, horrible customer service staff couldn't care less to help or even have an online order ready. Staff member by the name of Darin is the worst. read more

Worst customer service especially the manager. Tried to return shocks which were no good and the manager gave me the run around which included 2 extra trips. Went to the one on fresh pond rd and had no problems. Do not go here!! read more

I waited in a long line inside the store just to ask for a part I needed. The manager Jackie gave me the part number and directed me where to grab it from (Took 2 seconds) After I had already waited in line she tells me have to get in line again. Then we get home to install the part, turns out not to be the correct one. I go back to the store just for this same "manager" Jackie to tell me "nothing she can do after open". YET SHE PROVIDED THE WRONG PART. Horrible customer service and she has a nasty attitude from the very first interaction. read more

I am able to get all the automotive stuff I need from here and its nice and local which is nice. Yes, the wait can suck sometimes.. most of the times but I also realize that sometimes the patron in front of me might be coming here with the Make, model and year of his car and needs genuine help finding parts that will fit. Not everyone here is grabbing some wash cloths and wants to leave like me. So with this being said, I understand how the wait can be long and tedious and outrageous to some; but with the help that some people do need finding parts, its understandable read more

The worst customer service experience i ever receive i when in to buy a battery because on the window it show free install and check the alternator and starter and nothing was done read more

Good customer service what drives me to come here whenever I need car parts. Online prices are always 20-25% off. So I order online 30 minutes prior picking up the goods. read more