My car broke down near O'Reilly's and Logan was so helpful he went above and beyond what anywhere…read moreelse would do, and I made it home safley because of his help thank you so much Logan..

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

3/12/2024 at 1200 hours I experienced terrible customer service I walked in asking for a light…read morebulb. There was no line or customers at this time. Young white male with a beard asked for my vehicle information and rushed and gave me the aisle number. Instead of helping me find the correct item he grabbed his vape pen and used it behind the counter.

The employment was nothing but helpful and kind. I got a flat tire at the BP gas station up the…read moreroad. I walked to AutoZone to buy parts needed to fix it. Not only did Gary & Brandon provide me with the right parts but they walked up to BP to help me put my spare tire on without me asking. Grateful for such a kind hearted staff who was willing to do everything & anything to help.

always very helpful and knowledgeable, with great service and resources. highly recommended.read more

These people have always been helpful throughout the years. Even coming outside to help me with…read morebolts that's are stuck! Great people, professional and patient

Sales - Good (See end of review) Finance - Bad (Scam alert)…read more INTEREST SCAM ALERT - People, check the BANK OF AMERICA site for their current auto loan rates before going into this dealership. BOA is consistently among the lowest and a good base-point to use. After running my credit and knowing by buying power (both very strong), I was provided a rate (6.99) that was nearly TWO full points over what BOA was advertising. I inquired with Alex Moore (finance manager) and was told "The rate and payments I sent over are from bank of America. The 5.04 rate on their website is advertised rates as low as. There is a lot that goes into what rate the bank gives you. Examples money down, amount finance, etc." That quote is in writing via text and complete BS. I inquired with BOA directly and applied for a loan, and was instantly approved for the full amount to be financed and their advertised rate. I CALLED BOA to ask why the dealer rate was so high, and was told THE DEALER SHOULD BE SEEING THE SAME RATE that I was approved for on their side, but they were likely adding onto it to receive more money for the dealership. I called out this and was given a rate that was still 1/2 a point higher than BOA. I said I would use BOA and was told they don't accept outside financing ... which is because the dealership is making ridiculous money off customers on the financing side by selecting rates with higher kick-backs to the dealership. THIS SHOULD BE CRIMINAL! Sales side - Good experience. Michelle worked diligently to make sure the vehicle I selected was quickly outfitted with the accessories I wanted to add on. I flew in from out of state and she made sure the final sales portion was quick; I was in and out in 30 minutes, which was wonderful.

*Service Center* We brought a vehicle in for repairs and was given a quote. 30-40 minutes later…read morethey called back and was told the technician began to take the car apart and found broken part and added more to the cost of the repairs. When I questioned how you could give a quote without fully taking the car apart, they said that's normal and they just normally add it to the "insurance" bill, even though we were paying out of pocket. I questioned that maybe the technician could have broken it and why would we be responsible for it. Long story, horrible customer service and unwilling to bend on any pricing or offer any coupons/discounts. They ever push the 3% surcharge for using a credit card back on the customer. If a zero star could have been given, I would have done that.

I would like to amend my review of Mazda of Kent. Earlier I only had good things to say about the…read moredealership except for Max. I spoke with Max this afternoon and learned this was all a misunderstanding. The problem was he never told me he was working behind the scenes to fix my issue. He just never called me to explain what he was doing, so I assumed he just blew me off. Again, I want to apologize to Max, but I hope he will keep customers informed as he goes. Thanks again to Mazda of Kent...especially Max!

Overall feeling after trying to buy a cx50. Their scamy. They would rather sell a 2026 cx50 hybrid…read morepp from Pennsylvania vs the exact one I wanted that was in Brunswick Ohio. Then hit me with a 1000 transport fee and other $2000 features I rejected many many times. Just go to Brunswick Mazda. They are down to earth and a lot a lot more willing to deal when compared to this scam dealer.

Earlier this evening I visited the O]Reilly Auto Parts store at 11011 Lorain Ave, in Cleveland,…read moreOhio. I desperately needed new front wiper blades for my wife's 2008 Volvo station wagon. I had called in advance. I spoke to Brian, who assured me that they had the wipers I needed and that he would even install them for me. When I arrived about 1 hour later, Brian greeted me. He went and found the wipers I needed. He double-checked the size, and I paid. Then, he went out into the freezing cold and installed them for me! When he had to go back in to attach the adapters, he made sure that I came in out of the cold also. A few minutes later they were installed, and he made sure I tried them out before I left. This was an absolutely exceptional customer service experience!

I found a Kayak trailer on a late Friday afternoon w very little time to find a hitch and a ball…read morefor a morning pick up from the seller. ACE ran out of stock and suggested I go to OReilly in Stow. The guy knew what he was doing and didn't rush through the process. He made sure I had safe, reliable and correct product w a few useful tips thrown in. If I ever need car parts or anything related to what OReilly sells, I can rely on them to get it right

Bought a Yuasa battery for a Hayabusa at a very good price. It arrived very fast. Unfortunately it…read morewouldn't take a charge. I started to wonder if the price might be too good... I reached out to Summit, talked to Benson, who was super helpful, and they had a new battery at my house the very next day that charged right up. Will definitely recommend them to my friends and will order from them again.

These guys had parts at a price I could not find anywhere else. I did have some problems, but their…read morecustomer service has been outstanding! I wish they were closer to me, but I'll shop online with them anytime.

Whatever you do do not buy a car without doing a full review of it I recently bought a car there…read moreand was lied to regarding the car's issues intern I drive I drove the car for one week and had to junk it lost $2,000 the lady lied to me told me it was a minor issue I went back in front of her they told me car is bought as is whatever happened to be an honest that's a lost virtue so is this company a lost cause.

Unprofessional staff, poor communication, and a very frustrating experience from start to finish.read more

Got 4 new tires and mount/balance on a 2002 GMC Yukon.It was a lil bit of a wait.2 and a half…read morehrs.But it was a Friday and they were extremely busy.Staff was awesome! Knowledgeable,and very helpful.Employee did a great job clearly explaining my options.Overall service was great and I'd recommend. As a person who once worked in the automotive service industry for many yrs.I'd say they did a great job as busy as they were and likely deserve raises.And my vehicle drives wonderful. Definitely recommend this location for great price on new tires