3/12/2024 at 1200 hours I experienced terrible customer service I walked in asking for a light…read morebulb. There was no line or customers at this time. Young white male with a beard asked for my vehicle information and rushed and gave me the aisle number. Instead of helping me find the correct item he grabbed his vape pen and used it behind the counter.

The employment was nothing but helpful and kind. I got a flat tire at the BP gas station up the…read moreroad. I walked to AutoZone to buy parts needed to fix it. Not only did Gary & Brandon provide me with the right parts but they walked up to BP to help me put my spare tire on without me asking. Grateful for such a kind hearted staff who was willing to do everything & anything to help.

always very helpful and knowledgeable, with great service and resources. highly recommended.read more

These people have always been helpful throughout the years. Even coming outside to help me with…read morebolts that's are stuck! Great people, professional and patient

Sales - Good (See end of review) Finance - Bad (Scam alert)…read more INTEREST SCAM ALERT - People, check the BANK OF AMERICA site for their current auto loan rates before going into this dealership. BOA is consistently among the lowest and a good base-point to use. After running my credit and knowing by buying power (both very strong), I was provided a rate (6.99) that was nearly TWO full points over what BOA was advertising. I inquired with Alex Moore (finance manager) and was told "The rate and payments I sent over are from bank of America. The 5.04 rate on their website is advertised rates as low as. There is a lot that goes into what rate the bank gives you. Examples money down, amount finance, etc." That quote is in writing via text and complete BS. I inquired with BOA directly and applied for a loan, and was instantly approved for the full amount to be financed and their advertised rate. I CALLED BOA to ask why the dealer rate was so high, and was told THE DEALER SHOULD BE SEEING THE SAME RATE that I was approved for on their side, but they were likely adding onto it to receive more money for the dealership. I called out this and was given a rate that was still 1/2 a point higher than BOA. I said I would use BOA and was told they don't accept outside financing ... which is because the dealership is making ridiculous money off customers on the financing side by selecting rates with higher kick-backs to the dealership. THIS SHOULD BE CRIMINAL! Sales side - Good experience. Michelle worked diligently to make sure the vehicle I selected was quickly outfitted with the accessories I wanted to add on. I flew in from out of state and she made sure the final sales portion was quick; I was in and out in 30 minutes, which was wonderful.

Here we are again. just spent some time at Kent toyota.John…read moreservice adviser and Matt service technician did wonderful job AGAIN!.Any time I go there with my Tacoma or my wife Toyota Venza we very happy with service we received.Thank you so much John an Matt as always best team.

Bought a CX-50 from them recently. The buying process was incredible easy, no pushy sales tactics…read more I'd recommend talking to Jackie or Cameron. Both were incredible helpful and nice. I'd happily buy again from them.

Overall feeling after trying to buy a cx50. Their scamy. They would rather sell a 2026 cx50 hybrid…read morepp from Pennsylvania vs the exact one I wanted that was in Brunswick Ohio. Then hit me with a 1000 transport fee and other $2000 features I rejected many many times. Just go to Brunswick Mazda. They are down to earth and a lot a lot more willing to deal when compared to this scam dealer.

Earlier this evening I visited the O]Reilly Auto Parts store at 11011 Lorain Ave, in Cleveland,…read moreOhio. I desperately needed new front wiper blades for my wife's 2008 Volvo station wagon. I had called in advance. I spoke to Brian, who assured me that they had the wipers I needed and that he would even install them for me. When I arrived about 1 hour later, Brian greeted me. He went and found the wipers I needed. He double-checked the size, and I paid. Then, he went out into the freezing cold and installed them for me! When he had to go back in to attach the adapters, he made sure that I came in out of the cold also. A few minutes later they were installed, and he made sure I tried them out before I left. This was an absolutely exceptional customer service experience!

I found a Kayak trailer on a late Friday afternoon w very little time to find a hitch and a ball…read morefor a morning pick up from the seller. ACE ran out of stock and suggested I go to OReilly in Stow. The guy knew what he was doing and didn't rush through the process. He made sure I had safe, reliable and correct product w a few useful tips thrown in. If I ever need car parts or anything related to what OReilly sells, I can rely on them to get it right

These guys had parts at a price I could not find anywhere else. I did have some problems, but their…read morecustomer service has been outstanding! I wish they were closer to me, but I'll shop online with them anytime.

Wrong parts impossible to return hours on the phone. Horrible customer service. You have to explain…read moreyour issues over and over. And then they transfer you to another department and you get to explain yourself over again. Then they say they will send you return labels but they don't so you have to start the process over again. Until you give up and sell your wrong part on ebay. Your better off going to garage sales or wallmart or the dollar storeor anywhere but summit.

Whatever you do do not buy a car without doing a full review of it I recently bought a car there…read moreand was lied to regarding the car's issues intern I drive I drove the car for one week and had to junk it lost $2,000 the lady lied to me told me it was a minor issue I went back in front of her they told me car is bought as is whatever happened to be an honest that's a lost virtue so is this company a lost cause.

Unprofessional staff, poor communication, and a very frustrating experience from start to finish.read more