Needed a new fuel pump for my truck. Took it to full service auto and transmission and Francis had…read moremy truck fixed and back to me the same day at a very reasonable price I will definitely use Francis for all my repair needs in the future. Cheryl

On April 3, 2026, I dropped my car off at Full Service Auto & Transmission Repairs for what should…read morehave been a simple repair -- replacing the skid plate. I found Francis through an online search because of the many positive reviews, and during our first interaction he was friendly, professional, and seemed very knowledgeable. He ordered the part directly from Acura and quoted me a fair price. My car was ready the following day, but when I arrived to pick it up, Francis informed me that my vehicle had been involved in an accident while in his care. He explained that another driver had been speeding through the parking lot and crashed into him. He gave me the other driver's information, and I contacted him immediately. The other driver gave a very different version of events. He stated that he was backing out of a parking space and did not see Francis. He also told me that Francis provided his driver's license information but refused to share insurance information. Now, more than a month later, I still have a damaged vehicle and have not received insurance information from Francis despite multiple phone calls, text messages, and outreach from Mercury Insurance. I trusted this shop to take care of my car, not return it to me in worse condition and leave me responsible for a $500 deductible. What has been most disappointing is the lack of accountability and urgency. Francis acted as though this situation was not a major concern and repeatedly assured me that the other driver would "take care of it," which has not happened. According to the other driver, Francis even asked him to change the story about what happened. I chose this business because of its strong reviews and the image Francis presents, but my experience has been extremely stressful and disappointing. I believe customers deserve honesty, transparency, and responsibility when their vehicle is in someone else's care.

Great experience with this dealership! The staff was friendly, helpful, and made the whole process…read moresmooth and stress-free. I really appreciated their honesty and professionalism. Highly recommend! special shoutout to Josh & Bijan!!!

Be wary of buying a vehicle from this dealership. I originally spoke with Patrick over the phone…read moreabout a new RAV4 I saw online, but unfortunately, it was already unavailable. Patrick offered me an alternative, but it was the wrong color and packed with overpriced dealer extras I didn't want (including door edge guards). After I explained my preferences, he sent me a link to a perfect option arriving in about a month. I was elated and ready to drive 45 minutes just to put down a deposit. Then came the official quote. The base selling price--before any taxes or fees--was even higher than the over-accessorized alternative he had first pitched. When I told him I wasn't interested, Patrick actually tells me that the total was higher because of taxes and fees... as if I didn't know how buying a car works. This isn't my first vehicle; I am fully aware that taxes and registration are standard. The real issue was that they added over $1,500 in unwanted dealer add-ons (including "elite door cups/edge guards") into the pre-tax price. Patrick claims these extras are standard. So had I agreed to purchase the alternative vehicle that was being sold with edge guards, I'd also be acquiring "elite door cups"? Patrick then tried to justify the markup because RAV4s are so popular and "pre-sold before they even reach the lot." To me, it just felt like they were exploiting Toyota's high demand to take advantage of customers. I chose AutoNation specifically because of their "haggle-free" reputation. I didn't want to play games; I just wanted to pay a fair, transparent price. In fact, if that first alternative vehicle had been the right color, I would have bought it without a fight. I wasn't looking for discounts or freebies--just honesty. Dealing with Patrick at Autonation has reminded me just how annoying car buying can be. Do your research before coming here. Plenty of other dealerships have access to the exact same inventory without forcing you to pay for extras you don't want or need.

I can't recommend Ray enough. I have a 68 Mustang GT convertible that is a resto mod. I have had…read moreproblems finding a mechanic that can fix MY Car, who knows how to handle cars that are not cookie cutter repairs. When I called and asked about my car, Ray was patient with my questions had some very good ones of his own. Then gave me a rough idea of what it could be. Once he got it within a short time he was able to find what the problem was and gave me a fair quote with options that could come up. He had simple and technical answers so I got to know my car better. The repair was done and when something came up he checked with me and gave me options to save money or what is best to do next. The guys that work with him have such a love for the job. The employee who brought my car up was so excited about my car and talked about all the cool things it was and thanked me for bringing it in. There is so much more to say, I will just again say what an awesome experience and thank you all for the work. Can't wait to bring it in for the next fix/upgrade.

I didn't want to leave a review like this, but after all of the problems I have had with my 1962…read moreChevy Impala it is absolutely disgusting. I spent so much money at this establishment. They used the cheapest parts on my car. The front end is coming apart the quality of work is horrible. I changed to Led headlights used cheap headlights not realizing it until after the fact. My car began over heating 2 days after I picked it up from this guy. It got so hot it blew my gauges. Stay away from this guy he's a crook.

I had a great experience with Toy Shop of CypressI brought in my Lexus and they did an excellent…read morejob from start to finish. They were professional, honest, and took the time to clearly explain the issue and what needed to be done. The work was completed efficiently, It's hard to find a shop that combines quality workmanship with great customer service, but they really delivered on both. I truly appreciate the care and attention they put into my vehicle. I would absolutely recommend them and will be returning for any future repairs.

Just got off the phone asking for a quote on a couple of items I thought I needed for my recently…read morepurchased used Sienna - oil change and transmission service. The gentleman on the phone said the transmission fluid is for life unless I'm towing or carrying heavy loads. When I questioned why I see that it's recommended online he says that dealers will recommend this service all day but if you check the Toyota maintenance manual it says you don't need it. Man! I haven't even been to this shop yet and I'm already getting a good feeling about this place. It's a bit more expensive for an oil change than other places that have quoted me, but I like that they use factory parts including Toyota oil filters. I'll update this review once I get the car in for my first visit. Stay tuned.... 6/29/26 - Brought my Sienna in for an oil change + complimentary 30-point inspection (since it was my first time there). Jared took the van for a spin, brought it back and lifted it up. They found a little oil seepage coming out of the transfer case. I let them know that I did see a transfer case drain/fill on the CarFax report before I bought it. Jared thinks they just didn't torque it properly so they were going to retorque and clean up around the area and keep an eye on it. Worst case scenario, they would need to order a new drain plug gasket and I'd have to come back to get it replaced. Thankfully, the drain plug just needed to get tightened. I was in and out in almost exactly an hour just as Robert promised. Thanks The Toy Shop team!! Pro Tip: they are booked out at least a week in advanced so make your appointment ASAP!

If you're looking for someone who truly goes above and beyond, make sure to ask for Josh at Ken…read moreGrody! From the very beginning, JOSH was incredibly helpful, patient, and attentive throughout the entire process. We had been communicating for about two days since I first saw the vehicle listed, and from start to finish he made the experience smooth and stress free. When we arrived to test drive the vehicle, I instantly loved it, and JOSH did everything he could to work with our budget and make the deal happen. What really stood out to me was how caring and thoughtful he was toward my family. He made sure we were comfortable the entire time, offered us water, and even bought snacks for my children when they got hungry. Those little things truly meant a lot. JOSH continued to go above and beyond through every last step of the deal, even as we were driving off the lot. Excellent customer service like this is hard to find nowadays, and I'm beyond grateful for the experience. Thank you again, JOSH, for making this such a positive and memorable car buying experience!

My experience with Ken Grody Ford has been very poor through the entire process of buying a car. It…read morestarted during the negotiating process when I told the salesperson I recently visited Tijuana. He asked me if it was to visit "Hong Kong" which for those that don't know is a BROTHEL. This was extremely inappropriate and I probably should have walked away at this time but hindsight is 20/20. When discussing price, the sales person had me sign a piece of paper saying, "you'll buy the truck if I can get your payment to be $950 a month" I agreed and signed. He stated, "if I do this for you, you need to leave good reviews on every review platform and tell everyone to come here" which I also agreed to do. While sitting alone in the office waiting forever for the sales person to return, I had to listen to other sales people walk past the open door talking loudly about how much they were selling and how big their commission was going to be that month. When the sales person returned, he told me he couldn't sell me the vehicle for the price he had me sign a piece of paper for. When I spoke with the "sales manager" he started trying to talk me into leasing the vehicle and was extremely condescending. They also lied to me about the end date of the employee pricing promo that is still going on. After completing the purchase, I asked about several huge scratches in the door and was assured they would be taken care of. The sales person instructed me to go find their service department and talk to them and that they would get me sorted. When I talked to them, they said they'd call me. I waited a week and finally got a call Friday. They asked me to bring the truck in that day. I asked if they were going to do the repair that day and they said no. I asked why they needed the vehicle that day and they said so they can drop it off at the body shop. I asked if the body shop was open weekends and they said no, so my brand new truck that I just overpaid for was going to sit there over the weekend with nothing happening. I asked them to find out when the work would be done and call me back and I would bring the truck in because I need it for work. I had a previous bad experience with the exact same thing where Ken Grody kept my truck for almost a month because they damaged my door when they were changing the oil. So I waited over 3 weeks for a call back and nothing happened. I contacted the original sales person who sold me the truck and he assured me he would take care of it. 3 more days went by of me telling him they hadn't contacted me and I was still waiting. He told me, "sorry I'm busy, call Ken Grody customs" Ken Grody customs finally calls me the following Monday and is acting like we're speaking for the first time. No knowledge of the previous conversation I had with them about making sure the truck isn't going to sit around with nothing happening. At this point, I'm over it and my expectations are so low that I'm just going to hand the truck off and let them keep it as long as they want because I'm tired of the bad service and having to make a million phone calls. I will update this review after the truck comes out of the body shop. I was on the fence about buying a truck here, it was between here and driving all the way to Bakersfield and going to Jim Burke Ford and I really wish I would have just driven to Bakersfield.