The manager Jerry Thomas was AMAZING!!! When I pulled up he was going into the building. He held…read morethe door open for me and when I told him I needed my battery checked, not only did he quickly check it, he installed it! Less than 15 minutes!!! He was so nice and told me how much he enjoys his job. I would recommend this location to others. It felt like an interaction with my nephew. Jerry is definitely an asset to the company.

Manager JT was very helpful. His team was on point great customer service!!!!! I will definitely be…read morecoming back to this store. Best service Ive had at this location ever.

I was having difficulty getting the headlight bulb into my car and Elvis (that is really his name)…read morecame out of the store and helped us tremendously. He was really great.

I am a 70 yr old female who went to Autozone to get my rear break light replaced. They said they…read morewould sell me the bulb but could not install it for me because it required a screw driver and they are not allowed to use tools. Huh? They used tools to replace my battery. I left and went down the street to O'Rielly's where they sold me the bulb $3 cheaper and installed it for me. Needless to say, Autozone lost a customer and O'Rielly's gained one for life!

today I went to the Auto zone Store with hope in my heart. I was adjusting my diamond ring on my…read morehand and I happened to be over the steering column when it slipped off and dropped down into the steering column. Marcus was kind enough to retrieve it for me quickly after I tried so many times. He didn't hesitate to help, I am so grateful and happy. Thank you so much

Exceptional customer service! Gorge Gomez exceeded all my expectations with his assistance in…read moreinstalling a new battery on my Buick Regal. He took the time to explain why my car would not crank and proceeded to show me the readout on the gauge. He was courteous while explaining to me all my options regarding which new battery to purchase for my car. The dismantling and installation of the new battery was done at the time of purchase. I cannot say enough kind things about how much I appreciated his assistance. As it was a hectic morning, and being late for work, due to an old battery, Gorge helped alleviate the problem and I was grateful for all his help! The friendly customer service was great! Thank you Gorge for the great experience! Way to go the extra distance Auto Zone! Tammy D.

Worst experience ever in an auto parts store. Came in with a dead battery and was greeted by an…read moreextremely rude employee who said to me, and i quote, "yeah" instead of can i help you or what do you need. Not a good way to greet a customer. I ignored it because i was in a hurry but his rudeness continued. He got mad at me because i did not know right away some specific info on my vehicle. He then informed me that they did not do battery installs on my vehicle type, a 2018 Kia Optima. I suspect the real reason he told me this is because it was about 30 minutes until closing time and he didn't want to help me. So i said thanks for nothing and went to Auto Zone, where they couldn't have been nicer. They had me fixed up and on the road in no time. They were more than happy to take my money. Imagine that. I had never been in an O'Reilly before and you can be sure i'll never go back. This interaction took place on 6/11/26 at approximately 8:30 pm. I don't know the name of this extremely rude employee, but he may be in need of additional training.

The people who work here seem to be fairly competent. However, customer service can be spotty, as…read morethe workers tend to favor helping their friends first. Also, socializing out in the parking lot seems to be a thing here with some of the employees.

I needed a part replaced that I knew I was going to have great difficulty with. Teddy Johnson…read moreoffered / volunteered to replace it for me. I can't adequately express my appreciation for his efforts. Having watched him do the replacement, I knew I would have failed. I know that Auto Zone is famous for offering assistance and I've used them numerous times for batteries and windshield wipers. This was not one of those parts. Thank you very much Teddy!

This might be the most customer-oriented AutoZone store in the metro area. Upon entering, an…read moreemployee asked me what I needed, then led me directly to the correct area of the store. There was zero waiting when I went to the cash register to pay.

Staff is always friendly and helpful. I came in for a battery check and after finding out I had a…read morebad battery I purchased one and it was installed free and within 10 minutes I was back on the road. Sharronda the manager is always smiling also.

Definitely worth the drive around town-- NOT! I wasted the better part of the afternoon (not to…read moremention the fleeting daylight) thanks to this local chain. I was redirected to four different stores in search of one part that every store claimed to have in stock. Upon arrival to each store, the gasket I needed was not in stock. After driving around town for half the afternoon, I located the part I needed and finished a five hour job that should have taken three hours, maximum. Overall, my service was disorganized and unhelpful. I knew exactly what I needed and could hardly find it before the end of the day. I spent more money on gas than the actual part that I needed, mostly due to basic incompetence and poor stocking records. I'll be taking my patronage elsewhere next time. Thanks for the extended ride guarantee, AutoZone.

This in my opinion is one of the last stores in the area where the employees actually know about…read morevehicles. Went to AutoZone first as it was closer to my house and was told it was my starter. That didn't seem right so I went here for a second opinion. Turns out my gut was right and Carl helped me get it resolved with a new battery. Top notch store with employees that care is a recipe for success.

Hit or miss but mostly miss when it comes to customer service. Visited store in Collierville TN to…read morehave them check my battery which was bought from their store. I was the only customer along with 3 other Advance Auto staff. After waiting about 3-5 mins, none of the staff acknowledged my presence. Finally Fred barked from behind the counter and said it will be a minute. He proceeded to do something with the register and finally after another 2 mins asked ' what do you want' in a tone that was rather offensive. I explained that I would like to have the battery tested. Once again he barked at me saying 'it won't happen'. I have to wait 10-15 mins. This guy', and older man had no right to be in this line of work. I left the store and proceeded to Auto Zone where I bought a battery.

Here wit my daughter, n they have horrible customer service. N they didn't even looked at her . We…read moredropped it off at 8am. They call her at 11:35, saying they cant keep it running long enough to run the diagnostic test. She walks in to talk ro someone b her keys are just laying on the counter. She pucks them up n walks out. Noone has even bothered to see if she was stealing car keys or anything. Its horrible that women get treated this way. Our money spends just like men . I've been sitting in my car on the lot for 10mins. 2 employees have looked at me but havent even bothered to see if something is wrong. Epic Failure!!!

I was lucky to have a transmission problem in Memphis and found Coleman Taylor. They were able to…read moreget the parts to to take care of my truck when nobody could get the needed parts. THANK YOU!!!