We needed one part and was in contact with them all day, I expressed to them that I would be leas…read morethan five minutes late because of school and work. They told me that someone may or may not be there after work because it's friday. When i got there at 5:03, two workers were sitting in their car and another one was inside. The ones in their car were not the nicest they could have been and the women in the office basically blew me off. therefore because they couldn't have had human decency and take five extra minutes out of their day to help I do not recommend they only care about their time and themselves. Therefore my car is out for the entire weekend and I have to waste MORE MONEY i don't have to take the bus or get rides.

Art ordered a car part for me. I paid for it over the phone with a credit card. When I went to pick…read moreit up I saw he ordered the wrong part and he admitted it was his mistake. I obviously didn't want it since it was the incorrect part. He said he was charging me a 25% restocking fee. For HIS mistake. I made several calls & emails to the businesses to attempt to get my full refund, both to the manager and accounting. No one ever responded to me. Very shady business practices.

Quality parts here for the DIY do it yourself people like me. Call ahead they can get most any part…read morein 3 days or less. Parking is close so you can expect an easy in easy out. napa stores are almost everywhere. These stores are usually smaller and well organized. The choices are limited but you can always find above average quality parts fluids and supplies. 76/2015

I've never been in here before but I had a front headlight out and I wasn't sure how to find the…read morepart. As soon as I walked in I was greeted and asked if they could help me with anything? I told them what I needed and the make and model of my car and then found the part right away and even gave me a discount for being a AAA member.I was in and out in less than five minutes. Really great experience!

Date of visit: December 26, 2025…read more I am considering a couple vehicles right now, one of them being the Mitsubishi Outlander. I scoped out a couple vehicles online and sent a message through their website at a time while they were closed. Within a day I received an email from a Dwayne, advising that he would look into my inquiry and "be in touch with you first thing in the morning after reviewing your inquiry," and asking me to schedule a visit online. I responded within a minute that I wouldn't be scheduling a visit without knowing if they had what I wanted in stock. I never received any follow up so I went out to the dealership myself and who was I greeted by, but Dwayne. He took my information and went inside to get the key, given the cold temperatures today, after confirming we had looked at all of the Outlanders on the sparse lot, we headed inside as well. While most dealerships look more or less the same, Amato Mitsubishi does not look like all the rest. It looks worse, much worse. The building is clearly in need of some maintenance, by far the nicest thing in the room besides the show cars was the Christmas tree. I did not see any desks or a suitable place to work (I like to stay at the dealership when I have maintenance performed, but there was no place I could get any work done--especially if the music and television was always as loud as it was during our visit), glaring red flags for me. Once we headed back outside, I then really noticed the condition of the parking lot, arguably worse than the interior of the dealership. Large pot holes dotted the asphalt and it really hit home how few cars they actually had to sell. Despite failing to keep his word via email, Dwayne was very nice and did not pressure me in any way, which I greatly appreciated. Between the test drive experience and the lack of other options in the area (what happens if they close, where would I get service?), the Mitsubishi Outlander is not for me.

Called to schedule an oil change. Was told I did not need an appointment and could just drive in…read more Arrived at the dealership and was told they only did drive up oil changes if they have time and they didn't have time today. I explained my phone call from that morning and the guy in the shop said it's not my problem that our receptionist said that, she works in the sales room not the service department, so she doesn't know what's going on out here, you're not the first person that's come here and gotten mad at me because I don't have enough staff on to take care of an extra oil change. I asked him if he would communicate to the office that drive up oil change is not recommended, and multiple people have been unaware of this and have wasted time and miles, and he said I'm not in charge of who answers the phone that's not my issue.

One of the reasons I go to O'Reilly Auto Parts is that they usually will hook up my car to read any…read moreyellow warning light that comes on my dashboard. Although they said they do this here when I called, when I showed up (the next day) it turns out the one guy who knows how to do this didn't come in to work.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

This store has great service. We usually go to the O'Reilly's in the Brookfield area and this one…read moreis quickly becoming our go-to store. Royce is great, he is very helpful and attentive. Great store!

I have seen these guys at the world of wheels car show and vendor booth. The managers were nice…read moreenough to chit chat about their stuff on the table. They had a booth filled with all kinds of free swag but I'm trying to travel light no thx though. I ended up needing 20 amp fuses for the truck. I found a 5 pack for 4.20 for a plug in heater that needs more power than the accessory plug can provide. This place was clean and organized I like how the place is slightly overstaffed to get the customers what they need and out. I usually shop Advanced Autoparts but I dread waiting 3-6 deep just to pay and get through the lines. Now if the parking lot is usually packed expect the service to be extra slow. O Reilly is usually more efficient and convenient even if the price is slightly higher on somethings. Online I could have got 120 fuses for only 3 dollars more just didn't have time to wait. 14/2018

No question, just a compliment. At the Grafton WI store, store manager Greg is an extremely…read morehelpful person and a credit to your business. He helped me today with questions and installed my new wiper blades. We had a conversation regarding his son and his military career in the Army. I always enjoy his friendly demeanor.

Brian saw me struggling to get my headlights in and came out to help me. He was so awesome and even…read morethrew my old ones away for me. He's helped me before with my windshield wipers too. Very awesome staff here!

My motorcycle rear lights blew out, and it was getting dark. At first I was hesitant to even ask…read morethe two employees behind the counter, but I was grateful to treated with an exceptional care and customer service. CHRIS, went above and beyond by having the patience to not only find the right light bulb, but without hesitation helped assist me with the new lightbulbs in the dimness of the late evening. Thank you CHRIS for your excellent service care. I will definitely recommend my family and friends to come to you for service. CHRIS gets THE FIVE STAR GOAT AWARD!!!!

TERRIBLE customer service! It's one thing to be understaffed and not be able to help, but how you…read moredeliver that message is everything. Answering "not gonna happen" to a normal everyday customer request (wiper blade installation) is unacceptable. There are FAR better ways to convey the inability to fulfill that request due to lack of staff. Trash. Won't be back.

Parts for most every car, and awesome if you're a do it yourselfer…read more They'll change your wipers for free too! Fast service and good people there too

I went to this O Reilly to have my battery and charging system code light check on my car, the…read moreworkers didn't want to come outside to check any codes. The service was poor, I had to take it somewhere else to have the codes tested and read. After having my car tested I needed an alternator so I called this store to order one they said they had one but when I picked it up they didn't have it so I had to wait around for them to order one. When it finally came inI brought the alternator but the worker never told me it wasn't a new one it was a rebuilt alternator which i never knew they sold. I had the mechanic put this part in and it was a piece of crap! So I had to take it out of my car and return it and found out it wasn't new so I had to buy a new one and put that one in my car. I would not suggest this OReillys!