Sent me a rebuilt controller 03 Yukon, Did not work returned for an exchange and they sent me back…read moresame failed controller. So I returned it for a refund, They replied my core was not of any value and they would not be giving me back a refund. I told them it was not a core but a return. In the end they just ripped me off. No Part No refund Mark Gjerde

I purchased a reconditioned instrument cluster from them for my '06 Infiniti G35 base sedan and it…read moreworks perfectly. everything is functional and the price included resetting the mileage to match my existing cluster. they were easy to communicate with to discuss my options and I elected to buy a refurbished unit so that I could continue to drive my car. the part was shipped the next day and I couldn't be more pleased with their service. I paid $700 for this unit vs $1600 for a new unit from Infiniti. Many thanks to this company. highly recommended.

This place is pretty close to my home, and I've always appreciated their friendly, helpful…read moreemployees. Was just in today for a quick spark plug for my little snowthrower. Less than $4 and had fun talking to the guys for a couple minutes. What's not to like?

I was in and out with the part I needed very quickly. Knew the part I had in my hands and suggested…read moresome helpful info to another problem i was having. I appreciate quick service! Thank you!

If you're a do it yourselfer, these guys have you covered. I looked online for a part that was $7…read moreplus shipping and I'd have in a few days. Looking for immediate satisfaction, I stopped at this location just before they closed and was told that the part was not in stock but they would get it from Stevens Point and could have it for me the next day by 11am for no additional cost. Score!

I was so happy to stop at the store to pick up a part that I really needed. It was closing in about…read more10 or 15 minutes, but I was the only one there and no other cars in the parking lot except one employee. It's always been my experience when you buy wiper blades that the store has pre-installation. Not Napa auto parts! I was shocked as I thought Napa was a top-notch auto parts store compared to the competitors. Then I was told by the employee if I wanted installation, maybe I should go to the competitor! Wow. That was unexpected. I really needed the wiper blade as mine was ripped, but I wasn't too happy about not having an installed right away as the weather is pretty messy. The employee also explained that he could not leave the store because he was the only one there. Again, they were closing in 10 minutes and I was the only one there. I understand cameras and management watching, but I feel sometimes customer service and common sense should prevail. All in all it's a great product and here I am a day later and still don't have it installed as I will need to read the directions and next time go to the competitor I guess.

I called on Wednesday about a new Battery for my car and asked about the Core Charge on the new one…read moreand about getting a credit for my old battery and was told there was a Core Charge and that was it. I Next day I went in, bought a new battery, paid for the core charge, and told I can drop off the old battery at any Napa store. I spoke with a 6ft thin man, black hair in braids. I installed the new in their parking lot, brought in the old battery and was told by that counter person to leave it on the counter mat in front of him. I said Thanks, after not getting any words from the counter person, and walked all the way to the door, when a second counter person at the counter (shorter mid age man with thin blond hair) called out to me about the Core Credit. Only then did the Tall thin Black Hair counter person say there is an $18 core return credit available. I will not return to that Napa store because the first counter person was fine with me not getting the battery credit........No interest in serving the customer. Rather, happy to see the customer get shorted $18. NEVER AGAIN. The receipt Ref is VER. Emp 24. I spent $235.

I count myself lucky since I lost an important steering linkage while driving before St Patrick's…read moreday. How is that lucky you might ask? It's lucky because at highway speeds it would have resulted in the notorious "Death Wobble" common on dodge and jeep. So I lived to repair the problem. I was on a side street and limped my truck home that was pulling to the Right. If I made it to the railroad track I'm sure it would have sheared of the residual inner tie rod end as well. Anyway I found out it is possible to drive a vehicle with one wheel. Where can you go and pick up an emergency outer tie rod on a Sunday morning for a vintage 3/4 ton Dodge Ram? NAPA that's where. I wanted to redo both ends but they only had 1 at the time so I took what they had and will redo the rest of the front steering in the future. Special shout out to Mark P. For helping me get the part and the use of his floor jack and tools. Couldn't have done it without. I was also very lucky to have a neighbor who happen to have a 11 ton press in his garage. I was able to get it the vehicle rolling again. Parts on Line are about $11. And compared to 20-60 at NAPA. 18/2017