went in needing a key fob battery and the older gentleman working there was extremely kind and…read morehelpful. He didn't try to upsell me or make things complicated. He just genuinely wanted to help. For context, another store not only tried to tell me that just changing the battery would mean I'd need to "reprogram" the whole key fob (which is completely false), they also said I'd basically be taking a gamble if I bought the battery from them. This guy quickly swapped the battery for me and (surprise) it worked perfectly without needing to "reprogram" anything, no gamble required. 10/10 service. I really appreciate people who actually care about customers.

My battery died literally right across the street from Advance. I had no tools so I went in and…read moreasked what size socket I needed for my car. They offered to loan me some tools. I said great! I'll just go pull it out and bring it back to get the core and buy a new one. Immediately the manager in back yelled no way. He stated "If you need tools you'll have to buy them our tools don't leave the premises." I asked if I could leave my drivers license because it would only take a few minutes. He said no. I felt like he made a bad judgement call under the circumstances So I went elsewhere and spent $200.00 on a new battery and a couple of tools. This is the closest auto parts store to me. I have lived here for 35 years and I won't be going back again. I'm a disabled senior citizen and veteran. I truly wish that customers got treated like they did when I was young.

As an update to my earlier post, my check engine light came on THE DAY AFTER I picked up my truck…read moreand paid the additional $$$$. When I called to schedule an appointment to have the truck serviced under the warranty they provided as part of their "service", I was transferred from Trish to the "owner" of the garage , who proceeded to yell and curse me (and yea, I yelled and cursed back), but he REFUSED to honor the warranty and told me to "go fck myself and find someone else to fix your piece of sh#t": Based on what other customers say about this place, it's a decent shop as long as they don't really have to work to fix a problem that a backyard mechanic could handle. I will again state that they do not do business above board and will look to wring the most amount of money out of their customers for the least amount of work. I have better things to do with my time, but I will be filing suit against them for failing to honor their warranty just because I hurt their feelings with a negative business review. Sad business practice

. Checked local vw TDI recommended mechanics and found European Motorworks…read more VW are "special" and if you find your non-dealership repair team - you become loyal fast. ISSUE: Our 2012 glow plug AND engine light was lit. Shop diagnosed recommended repairs - we agreed upon the repairs and expected to get our vehicle back drivable. We picked up the vehicle- 15 minutes later the engine light coded AGAIN and we spent allot of money only to return the vehicle for diagnosis. Owner recommended we attempt VW and second diagnosis was diesel particulate- how can this be? We spent allot of time and money to get the vehicle in drivable (ie no check engine light) condition- owner suggested another new equally expensive repair - Had enough run around and brought car to the professionals who was our trusted repair team and got a repair list a mile long that European never shared or reported to us. We should never have had the glow plug repair done and we should have driven vehicle straight to a junkyard A professional will admit his errors and apologize but based on the reviews we know he will become defensive, immature, and confrontational about a review that isn't positive Beware bringing your vehicle here - it's sad when people air their opinion in public and the owner, rather than take ownership, responds like a child

Tess was awesome and she really went out of her way to help me, sending pictures of the available…read moreparts and helping me load up. I live about 3 hours away and she made sure the trip wouldn't be in vain! Prices were also incredibly fair and communicated well ahead of time; I enjoyed the experience and I will be contacting her again if there are any smaller parts she can sell and ship to me. This is what it's like to do business with real people who care and have integrity. Thanks so much for helping me revive my car! It means the world to me.

Found the right rim for my car after hitting a pothole. Saved hundreds not having to buy a new…read moreone. Thank you!

We had an extremely disappointing experience yet again with Mt. Juliet Chrysler Dodge Jeep Ram. The…read morelack of urgency, poor work ethic, and overall unprofessionalism from their Service department was frustrating from start to finish. Communication was minimal at best and often it felt like there was no real concern about resolving the repair of my Jeep in a timely manner. What should have been a straightforward process turned into a 5 day prolonged experience due to delays and a clear lack of accountability. The Service Lane Manager, Stephen, clearly does not understand how to run this department. Customer service is supposed to be a priority in a business like this but unfortunately that was not my experience here. I expected professionalism, responsiveness, and respect of my time, and none of those were met. I would strongly discourage anyone considering this service department to do their research before trusting them with your vehicle and your time.

I bought a slightly used 2025 RAM Limited having 4777 miles. Before buying, I searched cars.com…read morefor same model and year within a range of 4000 to 6000 miles. I then correlated average price and average miles and calculated the averages. For the same model having within 1000 miles on odometer, the Mt. Juliet CDJR's price was in the middle or a little below the average price. Customer service was excellent, including the sales manager, salesman and finance manager. I was allowed a private extended drive of over an hour. There was no pressure, no upselling and no gimmicks. I provided my own financing and no one complained. The dealership building is modern, comfortable and has is a very large service bay area. I had friendly informative chats with a service technician and one of the service writers. If you want a simple no-pressure buying experience, see elite salesman Matthew "Ranger" Gleason.

Had a few issues with my car. Lucas at this location was very knowledgeable and assisted me with my…read moreissues. He was patient and even worked in other customers, and even assisted a coworker. They were very busy. The manager and crew were also attentive and friendly. I pass at least three other part stores, this will be my part store from now on.

One of the best auto parts stores I've been to in a long time. Very pleasant and knowledgeable…read moreemployees. They were even able to refer me to a great mobile mechanic Harris automotive. He came directly to the RV Resort and installed a new starter on my jeep wrangler fast efficient and reasonable.