If you have any concerns about your muffler system, head to Hi-Way Muffler. Doug and his crew…read morewill treat you like family. I will refer everyone that way for honest and reasonable service.

Doug, the owner and his team are PHENOMENAL. Everyone there is super nice, professional, honest,…read moreand transparent. I brought my car in because it was making the most awful noise, second to my wife's screeching and nagging for comparison, and I dropped it off. Within 35 minutes, Doug called me to let me know everything that was wrong with my beloved chariot. He was completely honest and didn't surprise me with anything I didn't already know as I had already taken my car to another shop here in town. You know what? Doug beat that other guy's price by almost half! Hi-Way's been around for years and I can understand the 700+ 5-star reviews online. Doug is honest about the pricing, the labor involved, how soon he'd be able to get the car done, etc. and I never once felt like he or his wonderful team were trying to take advantage of me or my hard-earned dollar. Doug was also able to point out things I didn't need, unlike that the other mechanic told me I definitely had to get done, just to milk me for extra cash. Doug and to the Hi-Way Muffler team, thank you for your honesty, your professionalism, your positivity, and for top notch work! My car purrs like a kitten now all thanks to you!!! You have no idea how appreciative I am! I will send all my friends and family your way for any car issues they may have in the future because you actually care about your customers :)

Very communicative. Open, friendly. Works with different car warranty companies and knew how to…read morehandle this for us. Quick turn around on repair work. Sent us an electronic link to view the diagnostic tests, with photos and recommendations along with prices of each recommended repair that we could pick from. I really appreciated the transparency.

I came here to get some work done on my 2004 Ford Ranger they did an amazing job, and even saved me…read moremoney on the parts. Mechanics and main man are all very friendly and good people. Highly recommend, I'll be coming back to them for any work I need.

The representative at O'Riley's went above and beyond to help find the problem with my car. I…read morereally appreciate that kind of service. The depth of the problem was not very apparent, but he was able to rule it all out with the exception of a new battery.

I needed a few items for the truck and decided to stop by and get them here at o Reilly and they…read morewere very helpful. I found each item I needed and it was a nice quick experience. I will be back

Bear with me, because this is going to be quite a review…read more I had been going to Probilt for a few years, and had gotten good work done. I was happy I had found a decent auto repair shop. Then...it all came crashing down. I went in for a routine oil change over a year ago, and when I picked it up, they charged me and I paid and I figured that was that. The mechanic, (whom I'd not seen there before,) brought it out and asked me "Did they talk to you about the timing belt?" "No." I said. He then proceeded to tell me how the timing belt had "slipped a tooth already", and that it "can lead to engine damage." I said I'd look into it but he said it would be okay to drive. When I got in my car and started driving (it's a 5-speed 2012 Ford Fiesta,) I IMMEDIATELY heard grinding and there was little to no acceleration. Remember: it was FINE when I took it in, and I had just driven a long distance trip with no problems. I brought it in for a routine oil change. I stopped off and called them back and took it back in. The woman at the front desk remembered that she hadn't remembered to tell me about a potential issue. I dropped it off again and they continued to look at it. They called back a few DAYS later and told me that it had slipped and they don't fix that. I was livid. They said they weren't covering anything financially and that it was something they couldn't help with. These are people I had gotten used to seeing and had been on friendly terms with for at least a couple years. I went to get it towed back to my home. When I got there and spoke with the tow truck guy, he said he had been towing a lot from Probilt lately and they had apparently been under new ownership. That made perfect sense. The people on the phones seemed completely different than they had been and the new mechanic seemed more than subpar. It felt as if they were just churning through cars and didn't care about anything but the payments anymore. I will NEVER go back there, and I warn anyone else against this place. Hopefully, it shuts down soon, if it hasn't already. I notice most of the good reviews are from years and years ago.

Saved my butt in a tight spot. Took care of my blown head gasket and crankshaft gasket quickly and…read morefor a great price. Will return if I ever need anything else.

I spoke with the sales lady via text. Told her what I wanted she agreeded. When I got to dealership…read moreshe tried the bait and swith, was told all of a sudden cars that had been on lot for months flew of the lot in a matter of days. She really thought I was going to fall for her crap. I am maninly pissed that they waisted my time. I will never do business with these people.

Used to love the service department, but won't let girlfriend go back. The staff has changed, but…read morenot for the better in the service department. She went in for a battery that took over an hour to change, they gave her NO options and put in a $500 "7-year gel battery" totally ripped her off. She's not going back there again

Shout out to Bub and Mr. Steve! Had my tire plugged in less than 5 minutes! Will be coming back for…read moreall my services!

These fellas always do me right. Quality service at a fair price, and if it's urgent they always…read morefind a way to get my car in quickly. Places like this don't seem to exist anymore, and we're lucky to have a competent auto service center that we can rely on.

Best auto shop in Louisville. Taken two different cars here now and have had great experiences both…read moretime. Super helpful and kind staff, always responsive.

So, now I am a year out from my service done here and my car still runs so...here we go…read more Less than a week after a major, very expensive repair at a different shop, my check engine light came on. Again. Not sure that my car would make it nearly 100 miles back to the problematic shop in question (it would not have), I called the warranty company which supposedly covered the repair to find a place in town to have it looked at and potentially fixed....again. UNFORTUNATELY....the warranty, which I was sold as coverage of the entire engine replacement done at Southside Auto in Lexington, Kentucky (which...you should avoid like the plague! WARNING do not go to Southside Auto in Lex...) didn't actually cover, you know, ENGINES. But they were able to recommend some local shops which I could take my car to. The first one I went to simply cleared the code which caused the engine light to come on....not looking at anything or doing any work. So, less than a day later, when the light came back on...I went to the second shop on the list: Bemudo. Bemudo is a little tricky to find. But, the service provided is worth the finding. A very small operation but, in my experience, dedicated to accurate and honest work and good customer service. I told Uche the whole story so far up to the point of my getting to him. And he was mad on my behalf. Then, after checking out my car, he was even more mad on my behalf and very apologetic about finding out that my car was STILL leaking oil. We discussed our options, his first recommendation was to bring the car back to the original repair shop and make them fix it...but in all honesty, safely getting the car towed back to the other city would probably have cost at least half as much as the coming repair, with no guarantee that the other shop would admit fault and fix it. So we decided to move forward with the repair at Bemudo, and with documentation from Uche, I would try and get some kind of compensation from the other shop. The repair didn't go quickly, but it was also days before Christmas and I was heading out of town for 8 days, so there wasn't a terrible rush. The folks are Bemudo were in reliably constant contact with me about what needed to be done and what it would cost, as well as giving me the information I needed to argue my situation with the other shop. So it has been a little over a year since it all went diggity-down and my car has remained running. The work gets done and it apparently seems to get done well. Uche and any other staff at Bemudo gave me the impression that they cared about me and my situation. I don't want to have to go back to them....but if something were to happen to my automobile, Bemudo would be my first choice of repair shops.