Napa Legend battery is supposed to have a 24 month full replacement warranty and a prorated…read morewarranty after that. My dead Legend battery was at 27 months when It died and Napa refused to honor any probated warranty and told me he can sell me a new battery for 250.00 They will now honor their own warranty. DO NOT EVER USE NAPA because of their "Out the door" warranty. This is the second time I've had this issue with them. No more NAPA. You can buy better and less expensive parts online and have them delivered overnight. Boycott NAPA.

The person who we first saw and spoke to as we walked in,"Dave ", said "im busy and need to get…read moresomething done with out being interupted if you don't mind" .... that was the way we were greated, and it only went downhill from there. He was rude, condescending, and told us he was too busy to mix a $238 gallon of paint for us and told us it'll take two days at least when there was literally nobody else in the store. Horrible experience and I don't believe anybody should spend their money at a place who treats their customers with such disrespect. Besides the point, he didn't wear a mask, when even his coworker (who was over 6 ft away) pulled his up when we walked in, out of respect.

I've been bringing my car to Sussex Honda for maintenance since 2023, but today's experience has…read moremade me reconsider. I called ahead and scheduled an oil change for 1:30 PM, and the call center confirmed the time. I arrived as scheduled, having planned my day around it -- only to be told the job would now take an hour and a half instead of the usual 20-30 minutes, with no explanation for the delay and no advance notice or offer to reschedule. If a fifteen-minute job suddenly takes ninety minutes, it tells me someone else was worked in ahead of me, and my scheduled time simply wasn't respected. When I called customer service afterward to raise the issue, I spoke with a representative -- Laurie or Donna, I believe -- who seemed eager to get off the phone and deflected any responsibility, making clear "it wasn't their problem." That kind of dismissiveness toward a loyal, longtime customer is unacceptable. Between the disregard for scheduled appointments, the lack of communication, and the dismissive customer service, I won't be returning to Sussex Honda for service at least until they change something -- and I will not recommend it to others. I'd urge management to take a hard look at how appointments and customer service are being handled.

They are awful. I purchased a 2025 honda passport trailsport. Two months later my suv started to…read morevibrate. I took it to Honda to find out what's wrong with it. Upon inspection they told me the rotors were warped and they would take care of it. I wasn't happy because I spent a lot of money for a new car and I have defective rotors. They told me not to go down steep hills. Are you kidding me? The car was brand new and expensive. I told them there needs to be a recall on this problem and I wanted them replaced. I was told unless they get more complaints about the rotors it won't be replaced. My brother purchased the same vehicle different color and he had the same problem. What are the chances of that happening if it wasn't an on going problem. To top it off my sunroof started to leak. I brought to Honda and was told it was fixed. It happen to be raining and as I pulled out of the lot water poured into my car. I turned around asked to speak to the service manager and told him off. I contacted the honda corporation and filed a complaint about both issues. I told them what happened. I had a case number and was told the team will investigate. Lo and behold I was told Sussex Honda said they repaired both issues. I told them they're putting a bandaid on things that need to be replaced. I'm over the mileage for the lemon law and I'm stuck with a lemon of a car. I'll never buy Honda again and will never reccomend it. Honda sucks and so does the dealership. If you're smart stay away. I can't tell you how many times I went back there for both problems and was told everything was repaired. If you're smart you won't buy a honda and stay away from Sussex Honda.

I purchased my BMW X3 here from Andrew Radovanvic in 2023 and had an excellent experience. Andrew…read moreand team listed to what we wanted and were flexible in the sales process, not pushing any unneeded services and meeting us at a fair price point. The order/deliver process was super smooth, and I've had the car serviced there several times. I have another BMW that I had been servicing elsewhere, and when I got a crazy exorbitant estimate for work I had BMW of Newton take a look - they did the work at a fair price (less than half what the other dealer proposed). They also did not pressure me into new tires and brakes earlier than needed, like the other dealer's service department did. My experience with these folks has been excellent so far, and I'd recommend them highly.

I recently came across a Manhattan Green Metallic BMW X6 that sparked my interest. I reached out…read moreto the dealership and was contacted by Heather Traut. We exchanged a few emails with regard to inquiries I had on the vehicle. Her replies were always timely and thorough. Despite our interaction being so short, I found her to be attentive, responsive, diligent professional. Unfortunately, the vehicle (total cost) was slightly out of my price range. However, I actively search the BMW of Newton website for other vehicles and deals. If I find the right match I would definitely like to work with Heather Traut.

Asked for paint to match my car and was told it's over there there is no list or anything to help…read moreme. I will not be back to this store.

Had never used these folks before. Had an issue where our car wouldn't start and had it towed to…read moreour usual mechanic, who we did not know I had been in a car accident and was hospitalized. Had it towed to these guys and fix the problem for free on very short notice. Very courteous and professional. Will use again.

Reasonably priced, excellent work, been there for years. And very busy...But that's a good thing…read more Ed is the man and I personally will never take my cars to midas or any other crap chain that the staff has no knowledge of how to change oil... But with Ed you get the job done right and for a reasonable amount. I had a oil leak and they fixed it hands down. I had other experiences elsewhere where they changed something expensive and has to go back because was not fixed. I am soo happy that I did not have to buy a new car and it has been 2 years after the fix and still no problems whatsoever. HIGHLY Recommend!!!!

I would give this stealership 0 stars if I could my one and only visit their it was not good at all…read moreafter I explain to them the problem I was experiencing with the car they said they know what was the cause long story short they finished working on it I paid a pretty penny and boom got in the car and it was still having the same problem I went back and forth with them and of course they didn't want to admit they couldn't fix it instead fixed something else's I didn't come there for and tried to get me to pay again so they can fix it again I said hell no so now I'm giving them a few days to resolve this issue or I'm taking it further this kind of business practice is unacceptable

Great service nice people, everyone is very welcoming and strive for you to be 100% satisfied which…read moreI am. Warm welcome by all. Had a rooftop carrier installed on my 2024 Tiguan 11/13/2025. Did a great a timely job. My service advisor is Cole Hansen. Kept me updated while work was being done. I will request him when I need service in the future. We own 3 Volkswagens. I recommend Volkswagen world of Newton for both sales, services and parts as needed. Also Colleen the service scheduler is extremely nice and wants you to be pleased. And also let me say Alex in parts is terrific. He spends the needed time with you to ensure you ordered what you need is correct. So if you are interested in purchasing a VW or need service or VW parts, I highly recommend Volkswagen World of Newton, New Jersey, phone 973 756 3100. They will continue to be my first stop for all my VW needs. Ritch Fowley