Great service here from start to finish. I noticed my car was eligible for recall work so I called…read morehere and spoke with Michelle who could not have been more patient, responsive, and helpful. I had a few schedule changes before my appointment and every time she was able to sort it out for me and make sure I had a set date and time to come in. They also followed up with a text and phone call to confirm everything which is great. I brought the car in for the appointment and was helped by Paul who was knowledgeable, nice and helpful. Turns out my car didn't need the recall work and I was in and out in about an hour. Paul was very pleasant throughout the experience and even complimented the shape my car was in. I was glad I didn't have to stick around for hours while they worked on my car but if I need any work done in the future I wouldn't hesitate to bring it into Sussex Honda.

I brought my 2019 Honda CRV limited edition in because the airbag light came on there was a recall…read morein 2019 of a part. They fixed it back in 2019. I just need to make sure that the airbag deployed if something were to happen I made an appointment for 9 o'clock got there at 9:15 had a loaner. Everybody was nice. I came back almost 1 o'clock they still had not taken my vehicle in and they were like it could be another hour or two or maybe even longer so I had a 9 o'clock appointment they didn't even look at my car and the man who was checking me in said well you know we're busy we had to take everybody that wasn't so complicated first so everybody else went first and I had to sit there all day long. Yes they gave me a car --I had no idea a diagnostic test of the airbag could take --6-8/9 hours!!!!!!Why on earth did I make an appointment to begin with. Have I known it was gonna be an all day project I would've set it up differently. I was told it would take an hour or two yes, it was frustrating and my experience was not that good. I took my car and I left. I did not get it diagnosed

Had never used these folks before. Had an issue where our car wouldn't start and had it towed to…read moreour usual mechanic, who we did not know I had been in a car accident and was hospitalized. Had it towed to these guys and fix the problem for free on very short notice. Very courteous and professional. Will use again.

Reasonably priced, excellent work, been there for years. And very busy...But that's a good thing…read more Ed is the man and I personally will never take my cars to midas or any other crap chain that the staff has no knowledge of how to change oil... But with Ed you get the job done right and for a reasonable amount. I had a oil leak and they fixed it hands down. I had other experiences elsewhere where they changed something expensive and has to go back because was not fixed. I am soo happy that I did not have to buy a new car and it has been 2 years after the fix and still no problems whatsoever. HIGHLY Recommend!!!!

Lady at the front was kind and car was serviced properly. However I was told a few things about my…read morecar that made me lose trust in them such as them informing me my oil was dirty and my "vehicle inspection summary" showing my engine and cabin air filters were dirty. I do my own oil changes religiously every 5k miles and also recently changed both my air filters. To their credit, they did not pressure me to get these done which I appreciated. The biggest thing was that I was not told that the tire warranty was included and got charged the extra $100 when I didn't want it nor was I asked. Luckily, I had looked at the work order and saw the line item and had to ask for the refund since I did not care to have the warranty. When asking for the refund the gentleman inquired "are you sure?". Unfortunately, felt like him pressuring me and felt scummy trying to get me to pay for something I didn't need or want. However, after confirming, the amount was refunded without issue. Overall service was nice and the lady at the front was nice. Service took a bit longer than expected but not a big deal to me since I expected as much. At least the cost came out to what I expected and matched the quote from online (which also did not include the warranty by the way)

My son took his car there because it was shaking all over the road. They said they didn't feel…read moreanything that the car was fine and charged him $10. I drove the car it was shaking. We took it to a real mechanic and he found the back two tires were bad and one of the rims was bent. Obviously they never even looked at it. It could have been dangerous on the highway. I will never go there again

These guys have worked on my vehicles and are Just such a GREAT bunch of guys. Gary, Andy, Fred,…read moreDan, to name just a few, are always readily available to assist me when i'm in a pinch. There honesty, integrity, and willingness to help support my needs as well as my families needs are just hands down hard to find anymore. Even if it was bad news, they hated giving it. They try to save me money where they can, even if it comes out of their own pockets at the end of the day. i can't imagine its easy being underneath a car or truck all day, or having to give bad news to a customer about the crappy cars being made these days. I try to bring them donuts when i go, just something. I will always go to this outfit when i don't have to go to the dealership on a warranty. Take your cars and trucks here, they have saved me on more than one occasion! Thanks Mavis Of Newton! you guys Rock!

Showed for my 10am appointment that I paid an additional $25 to secure to have my tires changed and…read morewas told that it'd be 11:30 before they'd even get to my car. I asked how that could be if I had a 10am appointment and no lie, he said "we try not to use that A word. We call them reservations instead because we never take them on time." *Follow up: I see they responded here but when I tried calling the number listed...a recording...then "no available customer service agents...and it hangs up" JUST GO ANYWHERE ELSE

Went in for an oil change. Zach was so friendly and professional. He told me we had an oil pan…read moregasket leak and needed 2 front tires at some point (which we knew already). Didn't try to pressure me into anything extra. We will be coming back to get the repairs needed. Quoted a very reasonable price, I also love that they offer deals and coupons to help save a little extra. Definitely will be my go-to auto shop moving forward!

Received offer in email specific to my car, made an appointment. Got there, they would not honor…read moreoffer, said it was wrong type of oil, although the offer had my car listed in it. Sounds like bait and switch to me.

I purchased my BMW X3 here from Andrew Radovanvic in 2023 and had an excellent experience. Andrew…read moreand team listed to what we wanted and were flexible in the sales process, not pushing any unneeded services and meeting us at a fair price point. The order/deliver process was super smooth, and I've had the car serviced there several times. I have another BMW that I had been servicing elsewhere, and when I got a crazy exorbitant estimate for work I had BMW of Newton take a look - they did the work at a fair price (less than half what the other dealer proposed). They also did not pressure me into new tires and brakes earlier than needed, like the other dealer's service department did. My experience with these folks has been excellent so far, and I'd recommend them highly.

I recently came across a Manhattan Green Metallic BMW X6 that sparked my interest. I reached out…read moreto the dealership and was contacted by Heather Traut. We exchanged a few emails with regard to inquiries I had on the vehicle. Her replies were always timely and thorough. Despite our interaction being so short, I found her to be attentive, responsive, diligent professional. Unfortunately, the vehicle (total cost) was slightly out of my price range. However, I actively search the BMW of Newton website for other vehicles and deals. If I find the right match I would definitely like to work with Heather Traut.

They did a great job fixing my daughter's car exhaust system at reasonable cost and completed…read moretimely. We would use them again.

My family has been dealing with Dan's Auto for a number of years. If I had to use one word to…read moredescribe the service that we received, it is exceptional. Dan is an honest and outstanding person. His knowledge and honesty are second to none. I highly recommend this auto repair shop. You will not be disappointed! Raul Couce

I had my Acura repaired front fender and front bumper. The front bumper is actually the entire…read morefront of the car. From day one the experience was great. Very professional and courteous. I received updates all along the way. Most importantly the workmanship was excellent. I would not hesitate to recommend them and I would use again if needed. Everett R

My husband was in a very serious motorcycle accident on 4/11/17. His bike was towed to Hampton…read moreBody Works. Dee in the office was so compassionate during this hard time. She walked me through all the steps and explained the process. She represents her customers and her company very well. I wish I could say the same for State Farm. Thank you Dee and your team!

Absolutely fabulous auto dealer. I cannot say enough good…read morethings. No hassle, no pressure, and quality vehicles. Forget all other dealerships and just go directly to either one of their locations, you won't be disappointed.

I recently purchased a 2010 Honda Civic from Lafayette Motors dealership in Andover, NJ, 07860,…read morefrom Paul, the owner, and can say this is the place to go when you are thinking of buying! I have been burned in the past by dealers and Paul is straight forward, works with you in any way, and most important, is honest. I came to him with some strikes against me and without making me feel worse than I already did, he put everything aside and got to business and worked out a deal on an amazing car. I recommend Paul to all of my friends and co-workers, as Paul came very highly recommended to me by a student at the school where I work. It is by word of mouth you find the best, the most honest and the people who will work for you, Paul is that man. Suzanne B.

Ryan who took care of me along with techie who did the oil change Five Star*****…read more Cary S

Car broke down while visiting family and went to here since I used to go to Boonton Tire & Auto…read morewhen I worked next door, assuming it would be the same good work and service. Got an expensive bill for a transmission and had family and old coworkers all telling me to steer clear of of the shop now since it was changed and that I would regret it, but I went through with it anyways. This resulted in a series of being givens false times, being told I would be kept up to date on the progress only to never be in the loop at all, and the final result being poor work done on the vehicle for an exuberant cost. The delays would have been fine if they stopped promising so much as I only went with them because they said it would be done by a certain point and almost cost my partner and I our jobs as we kept giving out new estimated return times to our workplaces and using up what little vacation time we had to just consistently be told to wait longer and longer. Even more work than a transmission was needed in the end and I was not charged, but it was still nonetheless another delay that took another day from us and while not charged for this fix, it was done poorly and I am at my preferred mechanic finally getting it done correctly. The final result after the days of frustration and excuses given out was a car that finally let us go home, albeit now three times as loud and still showing issues from before that I paid for them to fix that I am now paying another person to fix. I should have trusted all my coworkers next door to the shop and family members when they said to not go here, and will be steering clear like the others from now on.