Great service here from start to finish. I noticed my car was eligible for recall work so I called…read morehere and spoke with Michelle who could not have been more patient, responsive, and helpful. I had a few schedule changes before my appointment and every time she was able to sort it out for me and make sure I had a set date and time to come in. They also followed up with a text and phone call to confirm everything which is great. I brought the car in for the appointment and was helped by Paul who was knowledgeable, nice and helpful. Turns out my car didn't need the recall work and I was in and out in about an hour. Paul was very pleasant throughout the experience and even complimented the shape my car was in. I was glad I didn't have to stick around for hours while they worked on my car but if I need any work done in the future I wouldn't hesitate to bring it into Sussex Honda.

I've been bringing my car to Sussex Honda for maintenance since 2023, but today's experience has…read moremade me reconsider. I called ahead and scheduled an oil change for 1:30 PM, and the call center confirmed the time. I arrived as scheduled, having planned my day around it -- only to be told the job would now take an hour and a half instead of the usual 20-30 minutes, with no explanation for the delay and no advance notice or offer to reschedule. If a fifteen-minute job suddenly takes ninety minutes, it tells me someone else was worked in ahead of me, and my scheduled time simply wasn't respected. When I called customer service afterward to raise the issue, I spoke with a representative -- Laurie or Donna, I believe -- who seemed eager to get off the phone and deflected any responsibility, making clear "it wasn't their problem." That kind of dismissiveness toward a loyal, longtime customer is unacceptable. Between the disregard for scheduled appointments, the lack of communication, and the dismissive customer service, I won't be returning to Sussex Honda for service at least until they change something -- and I will not recommend it to others. I'd urge management to take a hard look at how appointments and customer service are being handled.

I purchased my BMW X3 here from Andrew Radovanvic in 2023 and had an excellent experience. Andrew…read moreand team listed to what we wanted and were flexible in the sales process, not pushing any unneeded services and meeting us at a fair price point. The order/deliver process was super smooth, and I've had the car serviced there several times. I have another BMW that I had been servicing elsewhere, and when I got a crazy exorbitant estimate for work I had BMW of Newton take a look - they did the work at a fair price (less than half what the other dealer proposed). They also did not pressure me into new tires and brakes earlier than needed, like the other dealer's service department did. My experience with these folks has been excellent so far, and I'd recommend them highly.

I recently came across a Manhattan Green Metallic BMW X6 that sparked my interest. I reached out…read moreto the dealership and was contacted by Heather Traut. We exchanged a few emails with regard to inquiries I had on the vehicle. Her replies were always timely and thorough. Despite our interaction being so short, I found her to be attentive, responsive, diligent professional. Unfortunately, the vehicle (total cost) was slightly out of my price range. However, I actively search the BMW of Newton website for other vehicles and deals. If I find the right match I would definitely like to work with Heather Traut.

Asked for paint to match my car and was told it's over there there is no list or anything to help…read moreme. I will not be back to this store.

Had never used these folks before. Had an issue where our car wouldn't start and had it towed to…read moreour usual mechanic, who we did not know I had been in a car accident and was hospitalized. Had it towed to these guys and fix the problem for free on very short notice. Very courteous and professional. Will use again.

Reasonably priced, excellent work, been there for years. And very busy...But that's a good thing…read more Ed is the man and I personally will never take my cars to midas or any other crap chain that the staff has no knowledge of how to change oil... But with Ed you get the job done right and for a reasonable amount. I had a oil leak and they fixed it hands down. I had other experiences elsewhere where they changed something expensive and has to go back because was not fixed. I am soo happy that I did not have to buy a new car and it has been 2 years after the fix and still no problems whatsoever. HIGHLY Recommend!!!!