I showed up a few minutes before closing. No one acted like they were in a rush or anything to get…read moreme out so they could go home. The guys Took their time and made sure i got what I needed to get me back on the road again! Great staff, great service and took the time to try to help the customer!

Rick in the small engine shop has an extreme chip on his shoulder. He really shouldn't be working…read morewith the public with his attitude. If I can find the parts anywhere else I will not go to Napa because of this attitude and the generally higher prices.

Paid $100 for A.C. Reman compressor + $150 to repair shop to remove mine. Orielly's compressor went…read morebad in 22 Days ! So more $$ to my mech. to remove ! I asked them for a refund for my mechanic's labor costs. They said first we must return it to find out what made it fail. How long ? ... 2 months !! Obviously I never returned to Oriellys. I'm 80 so suffer all summer from the heat for 20 years now because with only a Soc. Sec income could never afford another A.C. Comp.

These folks were so helpful today! We traveled from Michigan and had a check engine light come on…read more The manager plugged in his computer and gave us great information. They replaced a wiper for my dad and offer went. Problem fixed and so nice!!!

Justin did a great job of saving me money and fixing it right the first time. He taught and showed…read moreme preventative maintenance due soon and some that could be put off until later to help with my budget. Everything runs great!

We had vehicle issues traveling on I-80 near North Platte. We dont usually go to dealerships on the…read morenotion they overcharge for service, especially for travelers. Bill Summers was exceptional! They diagnosed and resolved the issue quickly and very reasonably and got us back on the road. The dealership is comfortable, clean, and very efficient. It was like taking my truck to a neighbor's house. Other Ford dealership could learn a lot from this group.

I wanted to take a moment to express my gratitude for the exceptional service I received from the…read morebusiness of Bill Summers of North Platte, NE. I had a wonderful experience to ensure my satisfaction. They were professional of their work. The certain staff members that I dealt with and were very knowledgeable, plus it was a super of these staff members who went above and beyond their precious time of their duties of their work, to service myself and my vehicle. When you enter the garages prior to any work, you might be greeted with Shana, the service manager and or Brycen, the service advisor. It's always nice to see a friendly smile. They both have excellent customer service and are wonderful in every which way. I could tell that they were so very understanding of my concerns. They got me in with two separate appointments plus additional appointment to install the part on November 29th, approving the service inspection of my vehicle, without charging me extra. I mean seriously, they could have charged me for these appointments, with having these unknown questions to them towards my vehicle, especially since I requested to be in the service garage examining my vehicle, while it was on the lift. They are friendly, listened carefully, had patience towards me. I felt comfortable, and never felt I was being rushed with my concerns of my questions of my vehicle. It shows me there is a lot of wonderful and kind staff members of Bill Summers, and that they do take pride of their job positions plus for the customers and their vehicles. Yes, they do worry for the safety of our vehicles out on the road and the safety of others. I felt like I was in good hands within them. They answered my questions truthfully. The guys that I dealt with was Steve on November 14th and Sam on December 2nd, in the service technicians dept. showing me up close of my vehicle in the garage. They took time out of there busy schedule to explain everything of a certain part of my vehicle, the concerns that I had. The service technicians were prompt, professional, and the final results exceeded my expectations with the honesty and truthful of their words to me. They also went above and beyond their work in helping me out. I am sure I was the talk of their business service dept in a humor way, stating my name of the number of times I called, but I just felt within my heart, something wasn't right and needed to find out my answers to the questions I had. They were great in calming my nerves of what took place previously, and I was so impressed with the level of service that they treated me with respect and dignity. I feel they should all be recognized in their work positions. Don't ever judge a business that actually does a good job until you actually find out, that they do care, and are very much concern They were prompt and professional, to ensure that I was satisfied with all the service that I received, and I am very grateful to all of them. I would definitely use Bill Summers of North Platte in the future and truly recommend it to others.

Talk about terrible service. If Harley knew how terribly this company operated they would…read moreimmediately pull all their bikes and products from this dealer. These people do not care to help travelers passing through town. Just trying to give a fair warning to other travelers passing through, do not waste your time here. You will come out cheaper and faster if you go ahead and haul/tow the bike to a real Harley Davidson store. Heres the story.... My bike broke down passing through Nebraska after coming from Georgia. Tow truck dropped me off early Saturday morning, I was hoping one of their mechanics could take a quick look at my bike to see if there was an easy fix to get me back on the road but instead they told me I had to wait until monday because their local riders bikes were ahead of mine. I even offered to pay hundreds of dollars for someone to just take a look at my bike but they refused to help. After being at this place for 5 hours I eventually got their mechanic to take a look, he was much friendlier than the rest of their staff and tried his best but they werent able to get me up and running. So instead, I rented a truck and hauled the bike to Denver, CO to take it to a REAL Harley Davidson store where I was swarmed with amazing help and fantastic customer service.

I've been all over the country on my Harley's and one of the best things about HD is you can stop…read moreat any dealership and get friendly knowledgeable service. This place had very unfriendly staff from the service counter to the sales rep and even the owner/gm. The building itself is not well kept, bathrooms are dirty and outdated, the customer waiting area is cluttered with old junk. We were riding across country from the south east when one of the bikes broke down and we had to chase down 3 different people to try and get help. Once we finally got someone to listen to our situation he shrugged his shoulders. The mechanic was slightly helpful but incredibly uneducated on bikes I highly recommend you do not stop here or give this place business. Horrible unfriendly service all around. Not trying to bash them just trying to help steer fellow travelers and riders in a better direction

The best mechanics in town. They are very professional, family owned and do custom exhaust that…read morenobody else in the area does!

From the owner: We offer engine replacements and conversions. Transmission rebuilds. Differential rebuilding…read more Custom suspension lift kits and lowering. Air conditioning. Brakes. Complete vehicle restoration. Mufflers to complete custom dual exhaust. All forms of automotive services. Custom and aftermarket parts sales. Come and check out our showroom or give us a call today!