Customer service is disgraceful!!! Guy with long braids talked very crazy and wanted to argue with…read moreme!!! About his co worker that ignored me when I walked in the store as she was typing at the customer service desk!!!

Visited today (12/27/20)! Not impressed with lackluster service and borderline dismissive attitude…read moreof clerks and other Autozone gentleman who appeared to be a manager. Tsk tsk tsk! I was not advised concerning use of the code scanner which was dropped into my hand almost rudely as the clerk gave me no instruction other than "Plug it in." I know the staff is not allowed to enter customer vehicles as per Covid-19 dictates, but those dictates do not mandate poor, irresponsible customer service nor do the current restrictions call for abandonment and disregard of patrons. The BRIGHT SPOT of my visit , and recipient of many KUDOS, is HERO 'Officer Zannie,' the security officer who lent me the light from his flashlight and google-searched to find the location in my ILX of the scanner input port. From his front door post, he described the location of the input port, and I was able to end 20 minutes of unsuccessfully searching for the port, a search during which I received not one bit of help from the members of the Auto Zone staff. On the contrary, one Autozone clerk had the nerve to walk to the store's front door and ask indignantly and aloud, "She didn't get the code YET??!" How rude, unprofessional, and irresponsible! Nonetheless, thanks to the courteous, professional, responsible 'ZANNIE," I completed an unfamiliar and difficult task. Good thing he actually cared, seeing me stretched upside down across my front seat, my head stuck under my dash and my mind in utter dismay! He came to my rescue for customer safety purposes and to help an abandoned damsel in distress! It is that type of qualitative and caring service that will help businesses maintain patronage during these times of economic downturn and crisis! Thank you, Officer and Gentleman Zannie! I hope AutoZone gives you due commendation and reward! I hope this store starts to value and appreciate customers! If not, more of us will be patronizing Salvo and other such auto parts businesses just as I plan to do the next time I need auto parts! Needless to say, when the negligent Autozone clerk pulled up the part that I needed to buy as per the code which showed on the scanner, I passed on buying and politely informed him that I would not be purchasing the part at that time. I should've added: "...nor in this store at any time".

Courteous and professional staff and an excellent job lining my Jeep tub! Worked with me on design…read moreand color choices.

Chose to take my truck to the Catonsville location as my friend had his truck done there. As I…read morepulled up to the parking lot, a man came out to greet me promptly. I was in the process of taking off my tonneau cover, and he told me he'd have the team take it off and have it back one when they were done. I made some special requests like no Line-x stickers or badges and to have some holes taped down. I waited for the truck since I didn't have a ride. Watched some cable TV that was available in the waiting area. Very friendly staff, we discussed the shows. When the truck was done, one of the workers brought it around to the front and had me inspect. I was really happy about the way it looked on the truck, amazing product. My bed was all scratched up before, because I was too lazy to get it done sooner, but now it looks brand new and better. All in all I'm satisfied with the job. I'd give them 4.5/5 if I could. The only reason for me taking off a half point is for some minor miss in details. They sprayed over 2 bolts (shouldn't really matter though) and there was some overspray in my bedgate latches. All in all I would recommend this place to anyone. Very friendly staff and great work. Thanks! Update after a couple years. PStill looks great, bumping from 4 stars up to 5

The team at Sound Solutions is great. They came recommended to me by a friend and they didn't…read moredisappoint. They were able to upgrade my 2011 vehicle to a new digital experience. They walked me through the process over the phone -- deduced my requirements and a quick snapshot of dashboard they ordered a head unit that matched my interior and looks like it came with the vehicle. They ordered all the parts and adapters so all my factory tech (steering wheel, backup camera) works as it always has. Their value was great and service was super fast.

Fantastic service! Had camcorder install. Friendly and finished install in less time than…read moreestimated. Highly recommend.

These guys are great. I never post reviews online, but these guys are worth it. I've never felt…read morelike they misdiagnosed or over charged.

I totally recommend Diamond Sunoco for all of your car care needs. They are honest and reliable and…read moredo an excellent job.

On time. Reasonable prices. Communicate well. Easy to locate. Would recommend to others.read more

I went to Reliable for 6 years - and was always happy until my past couple of visits. They kept my…read morecar for FOUR HOURS for an oil change and did not tell me that a tech had been injured, causing the delay. when I called at hour 2. If you would've told me that someone was hurt, I would've taken it back the next day. But that option was not provided and then I was made to feel bad about it when I complained that the appointment took so long. They also misdiagnosed a problem with vibration in my vehicle. I ended up replacing the front struts, which probably would've needed it down the road, but it was not urgent or the cause of my problem. They also quoted over $500 more than any local shops for the struts. They were even more expensive than mitis! And they wanted a down payment as a deposit for the work. I've never seen this before. Not just here but anywhere! The kicker is that it was not the struts at all, instead there was a driveshaft problem that they should've seen because I asked them to look at the alignment, steering, and rear differential. They also missed the fact that a rear strut was leaking during that same check (which should've been obvious if they were actually checking the rear differential fluid). When I called to ask why the service was so inconsistent with the actual issue, and to see if they would issue me a refund based on the extra work I had done because of them, I was hung up on. I'm not sure what's going on with the manager but she used to be a very nice person. Not lately. Don't get me wrong, are used to rave about this place. I even took down a five star review in which I joked that I hope they did not get too popular because I liked getting good appointment times. I wish this place was good. They were good for a long time. Not anymore. Watch yourself. Who asks for a deposit especially from a long term customer - over six years I've been going there and always trusted their suggestions and prices. Maybe COVID has affected the way they do business.