Love the parts department here, great service in finding the proper parts for my truck. It's also…read morenice that they still have original parts for my '88 pickup. Pricing is decent, obvious dealer mark ups but they're tolerable. They take the time to verify what you need as well using print outs of exploded views. Would recommend.

I've been taking my car here for years and I'll give the good and bad…read more The Good: *They have a shuttle service. They will pay for an uber or Lyft to take you within a certain range and pick you back up. It's great for remote workers to drop off before work and pickup at lunch etc. *They usually send out $20 oil change coupons The bad: *The coupons are to get you in the door and sell your car or buy a new one. Every time I have went they are texting me or giving me fliers about selling my car. I'm willing to put up with this for the $20 oil change. *The following happened to me today and I'm VERY irritated. I bought tires at Costco and they TOOK OFF my Costco sticker for when my tires need to be rotated and sent me home with a sheet noting an alignment should be done next visit and it is $189. So now I have to call Costco to ask when my car should be serviced by them because Toyota removed the sticker. Removing the sticker had me furious as soon as I noticed at the light pulling out. It reminded me of another situation. Prior to getting new tires at Costco my car had only been serviced at Toyota. My tires needed a tool to get them off. So Costco could not take them off, I called Toyota who informed me they wouldn't have used my tool as they use a universal one. I sure as heck wasn't in my replacement tire area removing any of the tools. So I had to order the tool to get the tire off, make another appointment at Costco. Just a giant waste of time and now my time is wasted again because they removed the sticker. It's sad, I think this was my last visit to Team Toyota Service..over a sticker.

My battery is extremely difficulty to reach- it's tucked under the dashboard. I tried two other…read more auto part stores but PJ was able to change it for me! He was extremely courteous and patient (even in freezing cold weather). He also noticed that I need new wiper blades and changed them for me as well. I offered a tip but he refused and said "that's just what we do here". I will definitely come back for all of my auto part needs and tell my family/friends!

Had a bad battery in my lawn tractor, so I called and located an appropriate replacement. Went to…read morepick it up. Asked if it was fully charged. They assured me it was. Went home and installed the 'new' battery. Tried to start the mower, but it clicked twice and did not turn over. Checked all connections and tried again. Not even a click this time. Noted the nut on one bolt had corrosion, so I went back and got new bolts and nuts for the battery posts. Once all connections were properly connected again, I tried to start the mower. No joy. Called to ask if they could deliver a new battery that actually was charged. Was told they don't deliver, but would check another battery to make sure it was charged and would swap it out for the first battery they sold me. So... I took the battery back, very frustrated. They swapped out the batteries. While doing so, the 'manager', Courtney, laughed about the whole issue and wanted nothing to do with offering any resolution to my frustration. Unhappy, but hopeful, I returned home. After once more installing the 'new' battery, nothing changed. Do NOT go to Advance at 5790 Broadway in Merrillville unless you like being ignored, laughed at, or just like doing the same thing 3 times or until you realize that these 'specialists' know less than nothing about what they are doing. Courtney was rude and dismissive. PS - Upon exiting the store for the third time, I was informed by another employee that Mgr Courtney is NOT THE mgr.. She is one of several assistant managers ... an incompetent one.

Tire pressure check and asked about grinding a rim to get a better seal. The guy said that it would…read morebe $20, but added that I should either call ahead and make an appointment or make an appointment online. Good customer service!

Do not waste your money here! I had an approved warranty replacement by GoodYear because of a…read moredefective tire on my after market larger rim. Obviously my OEM recommended specs will be different because I got larger after market rims. I was given no problems when I bought in Florida brand new. This Discount tire defused to honor the claim and denied service. I have no clue what the problem was if they are getting paid no matter what. But with that said, this store is no providing good service.

Avoid or think before trusting these guys. They charged me $822 for a simple alternator replacement…read morewhich took just over 1 hour. When I asked why the bill was so high, the answer was an epic insult to my intelligence: Two guys were working to replace the alternator. When I checked the alternator prices at various online sellers, the most expensive was $250. Adding that to ~$20 belt + 2 hours of labor (1 hour of labor was $125) + $80 belt replacement = total max $600+tax! Total ripoff and dishonesty!

Could not recommend this place more. From the front desk to the owner and all of the guys working…read morein the bays. Excellent service does not even define my experience. The owner went out of his way to make sure my high mileage car passed the emissions test. Both he and his front desk worker (Jen) took the time to explain the problem and how they were going to fix it. Due to the nature of the repair I had to return a few times but that is what it took. Do not bother with the other places in the area. Go to American Auto and get your repairs and service done right and for a fair price.

Had our alternator replaced here recently. The thing I love best about McGinnis is that they don't…read moreupsell you on things you don't need doing. They are trustworthy and reliable- and very reasonable prices. Worth the wait for an appointment; they're busy for good reason. Have dealt with them for something like twenty years, as did my late father-in-law, who would drive in from north Hammond to have them service his Mercedes. We're lucky to have them in the neighborhood. Another place told me my 2004 Avalon with 90K miles needed new Mcpherson struts and quoted an $$$ price, McGinnis looked it over and said the suspension is fine. I trust their work, too.

I have been here three times since October 2025. I've had my oil changed twice and battery service…read moreeach and every time I have met with excellent customer support a polite sales person and when they quote me a time they're always done before or at that time. In this damn age, it's hard to find a good mechanic you can trust but I trust them explicitly they have never done me wrong and I have never seen an angry customer in their shop for good people great service and a good price you can't go around here.

Absolutely terrible experience. This company picked up my go kart in April, stated it would take 6…read moreweeks to review and fix , we just got it back after the 4th of July. Stating the people that had the parts to fix was on vacation. Managers that said they would call us back never did. I don't normally complain about stuff because I know there is a lot that goes into fixing items and Effort, but this company doesn't care to call back, or follow up. I work in corporate business , if I did that, I would be fired. Do better. This company is a joke

This place is great. They are honest, affordable, and helpful. One time I left my phone there on…read moreaccident, and they called me emergency contacts to get it back to me. They stayed after closing so I could pick it up.

I did not make a purchase during my recent visit but, did use their help with the Diagnostic…read moreTrouble Codes check that they offer. I am selling my vehicle and wanted to have it checked out so I can sell it with confidence that there are no issues. The Fix Finder tool that they use plugs into the vehicle and runs a diagnostic. They print out the results of the test. The test summary showed no diagnostic trouble codes, battery was good, oil life good, and tire pressure good. Summary was that it passed engine check, ABS, emission ready, and service interval passed.

Andre helped me put in my car battery and he was awesome!! He made sure it was properly seated and…read morethe terminals down in place. Great store!

Courtesy, professionalism, and a fair price for all work done. Yes, go here first. You can even…read morelook through a wide window inside the spacious and clean business lobby and see all mechanical work being done. They also check for other potential mechanical problems. So, you can feel confident when bringing your vehicle home.

They are very friendly and get you an appointment rather quickly. They are informative in a way…read morethat a women understands and is very honest! I have been to a oil change place and tried to sell me a air filter , that I just had replaced a month before.They make suggestions such as new battery before winter because of years of car , but never pushing. Trustworthy company