Manager, I believe his name is Ron, was kind and helpful. I didn't expect to walk out from just…read moreneeding a quart of oil feeling better but I did. He made the experience for me. Thanks!

Just want to say they have always been helpful and never over charged. They put the machine on to…read moresee what is wrong and will quote you prices without any sales pitch or pressure. They even put my windshield wipers on. So this is an auto parts shop. I can compare prices with what car shops quote to figure out reasonable prices. Labor charges are so expensive these days.

I know the car business is tough. Nelson Toyota was a great experience. I live over 2.5 hours…read moreaway. The sales person for phone sales was great. Kamie was through, helpful, and professional. Once we started putting together a deal she passed me to Aaron. Again, professional, through, and focused. Tony in finance made the paperwork and payment streamlined and efficient. I have bought 13 cars in my life. This was amongst the best experience in car sales I have had. Highly recommend. Plus my Crown Signa is a great vehicle.

Bought another car from Cole yesterday. Drove 230 miles again each way because the first deal went…read moreso well.

Horrible experience. I made a scheduled appointment for a state inspection a week in advance, at…read morethe managers request. When I arrived the manager rudely told me he could not do it. When I explained that it was scheduled he said "I don't know why I would've said that." and turned away to answer a phone. This place needs new management BADLY. I will be letting everyone know about this. -Hunter

I went to the NTB Service Center on Franklin Road in Roanoke, VA. Jacob, the Service Manager, was…read morevery helpful and professional. He found a competitive price for the tires I needed, put them on, and away I went. Recommended!

I have purchased three sets of tires from our local DT in Roanoke. Each time has been a great…read moreexperience. Buying tires used to feel overwhelming and confusing to me. The guys at our DT make it seem much less difficult and do not pressure you. They gladly helped me this time with a warranty replacement on my stock tires which required them calling the manufacturer. They did this without complaining and advocated for me. Their prices are very competitive compared to other online stores. I would suggest making an appointment online and this will make your time spent most efficient. You can even purchase your tires online and schedule at time for them to be installed if you know what tire you want for your vehicle. I will add that while out of town recently, we had a tire pressure warning light come on and we stopped in a DT in Myrtle Beach area. This location was equally helpful and kind. Discount Tire knows how to find the right employees and train them well both in product knowledge and customer service! I call them the Chick-Fil-A of the tire world!

I got their credit card which says deferred interest for 9 months on balances of $1000-$1500. I…read morebought 4 tires on 6/25/2026 totaling $1200. I paid the entire balance off on 7/24/2026. I got a statement on 7/27/2026 stating I had a $30 balance on the account because of interest charged. When I inquired with the credit card company, I was told it was on "promotional balances" and that the tires I bought must not be considered a promotional balance. What a scam! I paid the $30 and closed my account. I will never deal with Discount Tire again because of this. That's just shady. It's really a shame because I like the tires and the service was good, but I won't get fooled again.

I took my car in for a "second opinion" post accident and post insurance claim. Although our…read moreinsurance denied our claim, this business was very helpfull to pinpoint our issue and gave a reasonable repair plan. Very professional and steller work ethic.

The only shop I trust and use. Rob Marra is honest and goes out of his way to help. Service is…read moreexcellent. I brought my daughter's vehicle in about 7-8 years ago for first time and he exceeded my expectations. They also own Mainly Brakes and sell tires at good prices. Tell him Darin sent you. You won't be disappointed.

Very helpful. Brought in a Passat. They diagnosed the problems quickly and very reasonable…read morediagnostic fee. Super friendly staff. You don't feel taken advantage of here

What a great shop! Kind and quick but thorough. Highly recommend this business! Plenty of quality…read morevehicles and some truly interesting showpieces worth stopping in to see. Will continue to recommend this shop throughout Roanoke.

Sorry so long, but so real ! I was driving from Memphis, Tenn back to home Chesterfield, Va. (20…read moremiles south of Richmond, Va). I was in Knoxville when a piece of small equipment fell off of a flatbed transfer truck right in front of me and busted my tire. The driver did stop and put my donut on. It was a Sunday and I could not find a tire shop open. I did finally find a shop who showed me the rim was also busted and they did not have one to replace it. I drove from Knoxville, Tenn to Christiansburg, Va. when I felt I could not keep going. Late at night so I stayed in a motel and Monday morning started calling around for tire place. I first needed a rim - I found Bill's used auto parts who had a rim for me. Shawn was so helpful and had me to go Quality Tire and ask for Jack. It was right down the road which was perfect. Jack and his crew were amazing. So kind, so helpful and quality says it all. I had been through so much it was nice to take a deep breath and feel I was in good hands. All was put on perfectly and I headed home. Funny thing did happen. I stopped near Lynchburg, Va. to get a bite to eat and my Jeep would not start when ready to hit the road again. I could not find my Fob anywhere. I called Jack at Quality Tire Tire to see if it was left there because it was already running when I got in it to leave. Jack was so kind and helpful looking around everywhere at his shop, etc. He had me look around the car and then suggested looking on the top of the car. There the keys were - by the luggage rack on top of the car. Shocking the keys/fob stayed on the top of the Jeep for over 90 miles !! Jack was my savior/hero. After everything that happened to me, it was wonderful to know people cared and were 100% perfect. Deborah Best

On our way to Florida and our brakes failed. Pulled into a Dollar Store parking lot and asked a…read moregirl if there was a brake business near by. She told me to come here. The Manager at first said they were busy but then checked out the brakes and knew what the problem was. He gave us a price , ordered the parts and we were on the road again within an hour. And the price he quoted us was exactly what he told us it would be. Everyone that worked there was very ni r and friendly . It was a wonderful experience .

I was looking for somewhere to get my vehicle serviced since the Kia dealership is booked up…read moreonline for over a month, and was told about Brandon Automotive by a coworker. Took my car this morning at 7:30 for an inspection and oil change, and at 1:30 they're calling me to pick it up. Mind you they worked me in... Excellent customer service! friendly staff and very professional. Will not be going anywhere else but this place going forward.

Needed second opinion post pot hole accident. These guys were professional and efficient. Highly…read morerecommend this shop.