Had a trailer hitch installed this weekend. Super professional and very nice. Appointment was easy…read moreto schedule, installation was less expensive than other local places, and they completed the job earlier than they estimated. I couldn't ask for more.

I needed a new cover for my truck bed They professionally…read moreinstalled it in under 1/2 hour. The quality is excellent and the price was reasonable

It was a nice and easy transaction for my alpine green paint, great customer service, and it has…read morevery pleasant employees!

Terrible customer service. Called to see if a part is available and the placed me on hold, I no…read moreproblem holding, but then the woman who placed me on hold picked up the phone and then hung up on me. I called back and the same woman answered and I told her "hi you just hung up on me, I was calling to see if a pet was available." And she didn't say a single word, I kept saying hello and nothing. If you don't like your job, then quit and work somewhere else instead of taking your misery out on paying customers for no reason. Don't recommend.

Dennis and I do a ton a business here to this Napa. Every weekend we do some kind of car or truck…read moreproject that needs a screw or lube job. The guys at this Napa are extreamly helpful and consistent. I never have to wait for service.

Awesome customer service ! First time ever here and it…read moredefinitely won't be my last They're very friendly and we're chatting about the pats game later on today to what I bet is a regular there They're not snobby and know it all like some other places and not intimidating like other places can be. Very friendly and personable. Great staff the 2 guys that were on today were great. Even offered me a box so I can carry my brake pads brake clean car wash soap and tools in. I was carrying my 2 year old and holding my 5 year olds hand. These guys were top notch.

My 2010 Honda Fit had 187,000 miles on it and had been stalling in the cold for the better part of…read more3 years. I brought it to everyone under the sun and they all charged me a lot of money to replace things I didn't need. It wasn't until the day before Christmas Eve that I decided to bring the car to the dealer to let them take a crack at it. Less than 24 hours later the old girl is running like a dream. Martin at the service desk kept me in the loop every step of the way. Dana, the service tech, spent hours diagnosing and getting to the root cause of the issue and provided a full detailed report on troubleshooting steps and what was found to be in great shape as well as what was wrong. I'm looking forward to driving it for the first time in years. Prices were fair and the work was prompt and thorough. I wouldn't hesitate a bit to recommend them for Honda service.

My wife and I recently purchased a Certified Pre-Owned 2016 Honda Accord at Rockingham Honda…read more Having dealt with less than trustworthy dealers in the past, I was a bit apprehensive about going through the experience again. However, upon entering the building we were greeted warmly by John Desrochers and Michael Quigley. Both of them quickly put my preconceived experience to rest. Michael was very friendly and knowledgeable about the Honda, wasn't pushy at any time and I actually enjoyed negotiating with him. He took his time explaining some of the cars features and never hurried our test drive. We genuinely feel he got us the best deal he could on both the car we were buying and the car we were trading in. His follow up after the sale is to be commended as well. Because of Michael and John and our overall experience thus far at Rockingham Honda, I would not hesitate to make another purchase or recommend them to anyone.

I purchased a 2022 Kia EV6, agreeing to the condition that the damage to the windshield trim be…read morerepaired by a Kia dealership covered under warranty. The dealership informed me that they would bring the car to a Kia dealership, and I believed them. After a few days of no information, I inquired about the dealership. I called Kia directly to get an update on the car and service manager was shocked to learn that it had been purchased. He informed me that the car was not covered under warranty but provided the quote to Hyundai. He also mentioned that the parts would not be available until Monday. Two days later, I called Hyundai to inquire about the car's status. They informed me that the car was still at Kia and that the parts would not be available for a few more days. This information aligned with what Kia had told me, so I was initially satisfied. However, when I took delivery of the car two days later, I noticed that the repair sheet from Kia indicated that the car had been picked up days before my salesperson had informed me that it was still at Kia. I have since called, emailed, and spoken to another sales manager to determine how the car was repaired. I have no idea if they used superglue or if it was a legitimate repair using the correct Kia parts. I had high hopes for dealerships that does not engage in commission-based sales tactics. I genuinely believed that there was no motivation for the dealership to lie, but this experience has proven me wrong. It appears that this dealership employed typical car salesman tactics. Fabian was my salesperson, and Nancy, the sales manager, is the one I believe guided Fabian to directly lie to me.

While the purchasing process was wonderful, everything since then has been horrendous…read more No one returns phone calls or emails. The service department blames sales for not having information on appointments- the warranty that was sold to me is covered by a third party ( NOT disclosed at the time of purchase) so the process of actually getting it scheduled/ taken care of is a three ring circus and finger pointing game. If you do purchase a vehicle from here- use Nick from sales- and then firmly decline any and all warranty's!!

This store is a masterclass in incompetence. After over a foot of snow fell overnight and my car…read morewas completely buried, I ordered a shovel online out of necessity. Hours later, I received an email explicitly stating that my order was ready for pickup (my credit card had already been charged). Based on that confirmation, I walked more than a mile through the snow to retrieve it. When I arrived, I watched another customer walk out of the store with a shovel. Immediately afterward, the employee at the counter casually informed me that they had just sold the last one and had none left. So to recap: after confirming my order, charging my card, and telling me it was ready, they sold my shovel to someone else and sent me trudging through a snowstorm for nothing. This wasn't a simple mistake; it was a complete failure at every level. Selling inventory you don't have, charging customers for it, falsely confirming pickup, and then shrugging when the customer shows up is beyond unacceptable. It's dishonest, careless, and shows zero respect for people's time or safety. If this store can't manage something as basic as honoring a paid order, they have no business offering online purchasing at all. Do yourself (and me) a favor and shop literally anywhere else.

As a novice do-it-yourselfer I was determined not to pay $100/hour in service to have a garage…read morereplace 3 burned out exterior bulbs in my car. I was immediately greeted when I entered the store and received two offers to assist while I was looking at replacement bulbs. They had the two different types of bulbs that I needed and they carefully cross-checked to make sure that they were the right ones for my issue. Very professional and I will always come here for any car needs. This plus YouTube for some instruction helped me save over $100 today.