AVOID LIKE THE PLAGUE…read more Customer service is close to nonexistent, what little interaction you will have is by staff that give the appearance they would rather be anywhere but there doing anything but helping you What is FAR FAR worse however is the OUTRIGHT LIES you will be told in order to get you to buy a part. I needed a BCM for a 96 Jeep. I was advised that it could be returned if it was incompatible with my Jeep. Turns out that I didn't need the part itself, nor could I install it anyway because it would have changed my mileage, AND I would have had to have replaced or reprogrammed the chip I'm my keys. (I was advised of none of this by Herbert's) The day I took it in, with the receipt in hand, to return the part I was advised that they wouldn't return it because it had been obviously tampered with, I was given some B.S. about how they mark their plugs and this one didn't have any of their markings on them, the case itself was pointed out and the guy behind the counter told me it was obviously tampered with, he could tell by looking at it... Then came the giant lie... The same guy that sold me the part in Jan tells me "but even if it wasn't, we can't return stuff like this anyway, we don't have a return policy for computers and brain boxes" I know for a fact the bcm was not tampered with and while pointing this out to the staff and trying to ask clarifying questions I was brushed off and treated like I was trying to scam them. I warned my mechanic that they just accused him of being a thief and he assures me they will not get his companies business anymore. I will NEVER buy another part from them, EVER. I would rather buy a part brand new or over cost than return to this place. They are liars and cons. AVOID AT ALL COSTS

If you want to be treated badly go to Hebert's We bought a…read moretransfer case and they pulled that morning and brought it to my truck it hadn't been cleaned up. It turned out I needed a transmission not a transfer case. So I asked if I could trade it towards the transmission and they said bring it down. When my grandson and I got there they said bring around the side. The guy came to take it out and said to wait and got the boss who said they would never sell anything that looked like that and I swapped it and I was a liar in front of my grandson. And it only got worse from there. Never shop at Hebert's

This place is reasonably priced and can even lend you a loaner, I would give them 6 stars if I…read morecould. -Bill

Just spoke with owner regarding possibly becoming a new customer. I have many car's and wide…read morerange of years. I was informed that they only work on 2000 and up. They can't be bothered working on older cars and waiting for parts. Oh well

Had a trailer hitch installed this weekend. Super professional and very nice. Appointment was easy…read moreto schedule, installation was less expensive than other local places, and they completed the job earlier than they estimated. I couldn't ask for more.

I needed a new cover for my truck bed They professionally…read moreinstalled it in under 1/2 hour. The quality is excellent and the price was reasonable

Overfilled my oil and changed my distributor cap for $240…read moreTerrible customer service, might have been passable if I spoke Spanish but the mechanic spoke enough English to be rude. My car broke down in the driveway when I got it home. At least I got it home.

They were fast, respectful, and honest. They fixed my muffler in 30 minutes. Charged me just for…read morethe part and labor. Then I asked if they could look at a tire shield that's been hanging around. The mechanic on duty got down and pinned it took him 1 minute. Nicest guys. It's so nice to have a quiet car again! I was so worried for so long that I couldn't afford to fix my car. Just go in and ask them questions! I will be coming back to them for any exhaust issues and sending all my friends. Thanks guys!

ATTENTION PRIUS AND HYBRID OWNERS! There is an alternative to going to a dealership…read more I was fortunate to have had a friend that referred me to them as I have a Prius and pretty much every other auto repair shop referred me to a dealership as they do not work on hybrids Matt absolutely did everything requested and the quality spoke for itself. The value of the customer service and work done far exceeds their price! which was lower by far than a dealership They have a lifetime customer now!! They went way above and beyond! So grateful to have found them.

Exceptional customer service with transparency and honesty. Even before the work was done, I felt…read moreconfident I was in great hands. Leo & Sons Auto Repair is a family-owned business, which really resonated with me. I've been to several auto repair shops in the past, and I often had to return because parts were missing, issues weren't fully resolved, or something else broke during the repair process. At Leo & Sons, I also got my state inspection done, and the whole process was seamless. They gave me peace of mind from the moment I contacted them. They have a fantastic text message system and an easy-to-use website where you can book appointments. Plus, they send you a digital receipt, so you won't lose it, and it's eco-friendly too. Additional perks: They offer WiFi for guests and have a comfortable waiting area where you can charge your phone or laptop and work remotely if needed, or just check social media or read some of their many funny quotes. Time flew by while I waited. There's also a clean bathroom for clients.

I can't say enough positive comments about these folks. Been going there for about a year due to…read moreissues with both of our vehicles - very responsive, informative and true to their word when it comes to their quotes. Ten stars if I could give them!

The quote after inspection was double what I was able to find at another repair shop. I was also…read moretold that there could be additional repairs needed if they had difficulty due to excessive rust. There was no rust under the car when I was shown the repair after it was completed at the other shop. I am not giving 1 star because the customer service and response time were good.

Coastal Collision was recommended by a trusted business associate for a 2nd opinion. Michael and…read morethe Team were very professional and thorough in their evaluation of my front bumper repair to only need a simple fix and not a new bumper! Very grateful for the honest and upfront Customer Service, will use them again and highly recomend. Karen C.

I live in Boston but my Volvo guru here in Newbury recommended Coastal Collision to have some…read morecosmetic work done including installation of front OEM winglets (already paint matched) as part of the S60R's sport kit, repair of a lower trim piece that was a casualty of opening and scraping on a curb and fixing some clips on the front and rear bumper covers. I spoke with Tony on a Friday and he was able to fit me in on a Wednesday of the following week (Memorial Day weekend) and the car was completed early Thursday morning. Tony was extremely knowledgable going over each component and the steps they would take to install/repair while keeping my bottom line in mind. Tony even dissuaded me from respraying the front bumper cover (didn't need it anyway since the winglets would cover the small rock chips and the labor cost to dismantle and reinstall would be high) as well as not going the route of replacing/painting a totally new trim piece. I am ridiculously meticulous with my car and Coastal truly exceeded all my expectations especially on their workmanship, professionalism, communication and overall cost. I expected the job to be a lot more $$ for what they accomplished - the price was lower than the estimate. Tony is a straight shooter and his honesty and transparency is refreshing. I did not have any paint work or blending done but in my mind, I would not hesitate at all to return to Coastal for any of my vehicle's bodywork/painting or custom installation needs. Thank you guys for making my S60R look fantastic!!

Have used Monro where I used to live and had good service for the most part. Tried this location…read moreafter a local mechanic I asked to buy and replace new tires for my vehicle basically fumbled the ball. The guys at this Munro were on top of it. They were able to meet the price I had from online and were able to get the specialty tires I wanted within a day and had everything mounted and balanced. The spare tire was delayed by their supplier and they were great in communicating and getting the spare done the next day.

Called to get tires for my daughters car, new call center; spent 10 mins talking to a rep, no hand…read moreoff, spent another 10 mins talking to a technician, hand to hand me off to sales whom at that point had no information on why I was calling. His first words: "we are slammed, I have just a min, what can I help u with, or if u can just come down...". Thanks for wasting 21 mins of my time to accomplish nothing but frustration. The call center was useless waste of time