Went into this store literally in tears needing help with my car. There were 3 staff members I was in contact with and all of them were so pleasant just to be around. A++ for Tu who helped me the most, he is definitely an asset to the company. I was beyond thankful for Tu's service. read more

Steve "the manager" is a joke . shouldn't be working there .On 3 different occasions I tried to loan a tool he said he didn't have without even looking . Yesterday I went in and loaned a tool from a staff member who was actually helpful . when returning it he asked for my receipt , I said I didn't have it and that is should have been emailed to me which I could not find .. he proceeded to telling me off for not having it , I asked if he were the manager , I asked him why he was behaving this way , he said it was all in my head then telling me what a man you are . I called him an aHole and left .. he carried on taunting me as I left .. not a nice person .. read more

STAY AWAY from this store. Their customer service and return policies are poor. But more concerning is their competence and knowledge of cars - they simply see what's written in their online system and do not honor what they say. You are better off buying the same part in Amazon since their return policies are better and you get the same information online. I bought a head lamp for a Honda odyssey - their system said it would fit, and I double checked when buying with the associate that it will fit. This was because the case said use for fog lamp and power sports, and I asked again if it will fit. The associate confidently said yes. The same product was $89 in amazon, but I paid the extra $10 since I was getting in-store advice. But when I came back and looked at my own headlamp bulb, they don't match at all. I did not try to fit the bulb, all I had to do was look inside and remove my headlamp. There is no space in the headlamp case to fit this. This was obvious that the bulb is too big to fit. I took it back to get a refund and would have gladly bought another piece. But they did not honor and said it's not returnable. On top of that that they said "I am lying that I did not try and install it", and said goodbye. They spent less than 1 min on this. Again, shop online where you have better return policies - and not at Advanced auto parts. read more

Advance Auto Parts - Product image. - Auto Parts & Supplies Near Me - South Plainfield, New Jersey

Jessenia is AWESOME. she is so professional, knowledgeable and energetic, and most of all is always in a good mood and happy to help. she really helped me fix a tricky auto problem. Thanks, Jessenia! read more

stuck with the auto part not able to use! Mechanic made an error in the diagnosis but I did not have my receipt. Advance Auto Parts in south plainfield general manager Steve stated he would gladly issue a store but he does not have any store merchant cards and has not been able to get in 2 1/2 months. While I was speaking to him he walked away stated he had other customers to help. Prior to that, as directed I called and asked to speak to Steve and an employee diverted the call by asking "what is this about?" and would not make him available. I had to drive just to be told there was nothing they can do and after pressing the issue the general manager told me to go to another Advance Auto Parts after stating that all Advance Auto Parts are not ran the same I do not recommend any Advance Auto Parts especially the store in south plainfield. Go to AutoZone or support small businesses and salvage yards. The treatment was unnecessary and they did not care about a customer being stuck with an brand new unopened item that they cannot use for anything. their energy was only focused on stating what they can't do. Not just what they can't do it's out the customer was told what they can't do. Very poor customer service. i'm sure the general managers Mom or children would've gotten a better resolution, he would've thought positively and found ways to get it done. read more

Advance Auto Parts - Steve the general manager - Auto Parts & Supplies Near Me - South Plainfield, New Jersey

Stopped by to drop off an Amazon return. They took my goods and could not provide me with the recipe. I was promised that it will be taken care of. After one week and me not hearing anything back abt the return from Amazon, I decided to call the store. The manager Anthony Soso picked up with a dismissive tone stating that UPS allegedly never picked it up. It's now passed the deadline. I asked him to send me a recipe and he refused. He gave me a tracking number. When I called back the same day someone else picked up and sent me an email of an UPS recipe. Today, a day later I got a call back from Anthony asking me to pick up my item bc it was not boxed. This should all have been explained before my goods were taken in. He asked me to come get my stuff and get the hell out of his store on the phone. I have never met him but he is not only incompetent but extremely unprofessional. Next stop is reaching put to corporate. This is not how a general manager should speak to customers. The fact that they held on to my goods and never called me for over a week to tell me that UPS never picked it up and then didn't provide me with a recipe is mind bogeying to me. I would not trust them. read more

I've bought parts at the Oak Tree Road, South Plainfield store several times over the years. Each and every time I've visited this store, the staff were super courteous, informative and helpful. I noticed this great behavior consistently with other patrons in the store as well. Today I stopped in to pick up some replacement headlight bulbs for my Chevy Impala and - as usual - a store clerk promptly came over to check on me and assist without me asking, directed me to the correct replacements, and explained the differences among the various options I had. Routine visit today, but I just wanted to praise the consistently good service I've received from this store over the years. Highly recommended. read more