Been with them for years and they cover everything we need like comprehensive auto insurance and…read morepet insurance. I love that they have Laotian and Thai translators to assist with claims.

This Insurance Agency is great! They are always willing to help, go above and beyond to help find…read morethe perfect fit for your needs and budget, and are willing to go up to bat for you if you need help with something. A while back- I had a policy through them with one of the smaller companies they write through and when they made changes to my policy without my permission and made my premium go up, the agents in the office were relentless to get them to fix what they had done. Needless to say I am not with that particular company anymore, and they helped me find a better rate with better coverage with a different company.

This is the best company around. They always go above and beyond for all their customersread more

Eri helpful during the storm. They answered promptly and when they inquired about something they…read morewere not sure. They call em back within an hour. Great experience !

Good in a pinch, but loan interest is astronomical ! Depends on your credit status!. Easy money…read moreto get hard to pay back! Advise use sparely!

Let me preface this with it seems to have gotten better, but as no reparations or apologies were…read moreever really made let's have at some stories. I was a customer of a bank back in 1979, that bank got bought out by another bank, that bank got bought out by another bank, that one got bought out by Union Planters, and that finally got bought out by Regions. This is how I came to be with this bank. I've never had a problem until they were Regions. Incident 1: someone stole a check out of a mailbox, copied my signature and checks, and wrote $3000 worth of checks until they cleared out my account. I was unable to call anyone as the Regions phone numbers were sticking me in a phone loop, had to haul ass down to this regions where I got in a couple of minutes before they closed. Fraud alert, account shut down, numerous notes, police report submitted the next day, spent nearly two months fighting with them to drop the bounced checks, overdraft, random charges. Decided to stick with them, don't know why at this point because it would have been easier to leave. Incident 2: decided to get a HELOC with them. Me and wife signed off as it was required that both of us sign. Her name is Kim Y... they kept putting in the wrong social security number. We kept correcting it, loan officer said there was just some wrong piece of info that they had purchased her info from another bank. This was false. We'll say the wrong piece of info (which we discovered later,) is there was another Kim Y with that other social security number who happened to have an account. The loan officer really should have caught that after the address, social security number, phone number, and age had to be corrected the second time and were correct on the paperwork we submitted. But no. I know from the panicked call I got from a Regions employee that the other Kim Y had filed a police report of fraud, or was filing it, because this loan officer had not caught that it was a different person, even though informed over and over again that all the info was incorrect. Well, that guy had quit the day after we signed the loan, and he was five weeks gone when the other Kim Y tried buying a house and was turned down because she had a loan with me evidently, even though we'd corrected the paperwork twice he somehow submitted it with the wrong Kim Y info. So Regions closed the loan down, made me and my Kim Y redo the paperwork once again, and supposedly this all happened while the other was in the middle of a life crisis (which buying a home is in essence). My guess is if added up we wasted about 12 hours for the HELOC... closed it a couple of months later. Incidents 3 involved a teller that constantly could not read my handwriting. I mean, I know it's not the greatest but I ended up taking pictures and asking people if they had any trouble reading it and it was a resounding no. Numbers are legible. I'd submit a deposit slip where maybe the total was 400... she'd count the cash and smarmily tell me that I had put the wrong number down. I'd ask if it was $400 and she'd say yes, I'd ask what she read when looking at the deposit and she'd get angry. This was a while ago, she doesn't work there, but it was pretty consistent. Made me use the ATM for the couple of years she was there. Now, it's better now. I start thinking back to why I haven't left and it comes down to with my work I've worked with a lot of other banks, and I've heard their horror stories... so yeah, just not wanting new ones.

Great customer service! Everyone is so welcoming and polite. I go in everyday to make a deposits…read morenever had any issues.

They are awesome & Customer Service is out standing & in the drive through they gave me my check…read morestatements & New promotions & a 2026 Bank Calendar & I didn't even ask for it & what else can I say but an Out standing service bank with a smile & that's it & Keep up the Great work Wilson Bank & Trust Okey & Thank you in kind regards Paul Dziewit Bank Customer :)

Was once the absolute best. Once had great people doing great things with wonderful attitudes. Once…read morefelt uplifted having been there. These days NOT so much. The ladies at the counter seem to like to judge and gossip which was never the case before. Also they make excuses for mistakes. Today it was not a big mistake but the excuse that the computer misread something was sadly pathetic. The judgemental looks and actions these days make me want to move everything elsewhere; well that and the fact that they are no longer really competitive. To end on a positive note: the uplifting countenance of years past is missed more than words can express.

Nice Nice Nice! Very…read moreVery nice bank! Wonderful employees that welcome their customers by name as soon as you walk in the door. They give kids that come through suckers AND balloons and dog treats to the fur babies :) Never had any banking problems with them. They also have a huge event room complete with tables, chairs and a kitchen. It's available for rent for a $50 refundable deposit. If you clean up your mess, you get your $ back so it's basically free. We've had tons of birthday parties here. Overall a wonderful bank!

I've had some pretty difficult transactions - setting up trust/estate accounts when the co-signer…read moreis in a different state. Their manager, Leah Chafin, is amazing. So kind and patient. She sat with me for nearly 2 hours coordinating with the other out-of-state branch and their regional help center to get everything done. Such personal attention. The 2nd time, I had a similar need, and I was with one of her associates and she came over multiple times to help, and was checking in on her other employees to make sure they had their breaks and see how they were doing. The next day, she worked with me through her lunch break to get the new account set up (once again, working with an out-of-state branch). I've always had great service at this branch, and even without an appointment, never waited long if I needed specialized service.

Miss Vicky was so nice and helpful. This location is conveniently located in the corner so it's…read moreeasily accessible. They have drive-thru ATM and also tellers. Came here with my sister and she likes their bank.