Nathan and his team are great. They are always super responsive and are very good at explaining…read morewhy certain things are happening with the system and helping navigate what work is necessary versus what isn't. Very transparent people and as a result, they have my business going forward.

I am so grateful for Nathan fixing my heating unit. I have a heat pump/gas furnace dual function…read moreunit. Another company said I would have to buy a new unit. The manufacturer would not sell me a part due to supply issues but we were able to get that part and he installed it and checked out all the other functions. My furnace is working properly now. Nathan is very knowledgeable, thorough and prompt. He saved me $10,000!

In December 2024, I had the greatest experience working with Air Force One Heating and Cooling to…read morereplace my HVAC system. Jim is very conscientious, knowledgeable and was very patient with all my questions. He explained everything and offered me several options to choose from which made me much more confident in making my decision. His prices were very reasonable and service was impeccable, he was such a pleasure to work with. I will definitely use him for my future HVAC needs.

Jim did an excellent job! After getting multiple estimates for Water Heaters, Jim won my business…read moreand I would highly refer him to anyone needing services. He's very responsive, reliable and honest. Thank you for a wonderful experience overall.

After getting a ridiculous quote from a local hvac chain to fix my hvac issue, I decided to reach…read moreout to Jim to hear a second opinion. And I sure am glad I did! I was given a FAR more reasonable estimate and the issue was fixed same day. This man is absolutely hilarious too and a pleasure to chat with. If you feel like you're getting ripped off by your current hvac team, or want to avoid that mess altogether, you TRULY cannot go wrong with this company!

I paid My Plumber $600 to fix my broken AC, and three weeks later it was 84 in my house again. They…read morecame back out and wanted $400 more to fix it. So I started asking around for reputable HVAC contractors in the Northern VA area, and was given Hoover Mechanical's name. Don, the owner, came out to my house on a Saturday, quickly diagnosed the problem, and charged me 1/4 of the price. He also went above and beyond by reviewing the warranty information for my AC unit. He was very friendly, cleaned up after he was done, and fixed the problem quickly. HIGHLY recommend using him over some of the other more marketed names.

Another great experience with Rob Gault - came for service call, on freezing weekend, analyzed…read moresystem, performed tune-up. During our conversation he noted a prior job was to design & install 200 HVACs for an entire development. Despite his modest demeanor - this is a talented professional, a patented inventor, - who can install or service any size project.

I was able to get a same day appointment for our air conditioning unit. The temperature in our…read morehome was 85 degrees plus. We are so grateful! Rob was responsive, efficient, professional and friendly. Atlas installed our unit and we had had an equal or better experience during installation. If you need service, you do not need to look any further.

Excellent service! Had a leak originating from the upstairs bathroom and Robert explained it was…read moreone of two things. He was knowledgeable, efficient, communicative and friendly. Will definitely use this company again if the need arises and ask for Robert.

We finally found a good plumber! We'll be recommending them to friends and neighbors. Not only did…read morethey fix our problems, they patiently answered all of our questions. We had an outdoor faucet that had been dripping for years. Other plumbers brushed it off and wouldn't replace it. Byrdman replaced it for a reasonable price. It was in an awkward place where ceiling drywall had to be cut to get to the pipe leading to the outside wall. They had to cut the pipe to replace the faucet. We were pleasantly surprised at how small the hole was that they made in the drywall. Small enough that we can fix it ourselves. We also had them replace our kitchen faucet and replace the leaking turnoff valves underneath the kitchen sink.

This is my second time using BlueStar and I have nothing but amazing things to say about them. The…read morefirst time they fixed my furnace which had build up on a sensor which was an easy fix. John came out and was very straight forward and up front with everything he did. He explained the issue to me, how he would fix it, and even provided some recommendations I may want to do in the future. My second time I used Bluestar was on a Sunday and they are closed on Sunday's. I did not realize this at first and left them a voicemail in the morning. Realizing they were closed I called another company who would have charged me more than Bluestar to come out later that afternoon to look at the problem which was that my Nest Thermostat was giving an E73 error code meaning it was not getting power. To my surprise I received a call from John at Bluestar that afternoon prior to the other HVAC company coming out. I discussed my thermostat issue not getting power with John and he suggested several troubleshooting fixes I could try over the phone. After eliminating several causes of what the problem may be John suggested holding down the front panel cover switch to the unit to see if a power light was coming on. In doing this I noticed sometimes the light would come on and sometimes it would not. There seemed to be a loose connection in the a wire that was causing the switch not to supply power. After playing with the switch for a few minutes I got the power to stay on and the problem was fixed. John solved my problem and saved me a good deal of money as I canceled my appointment with the other HVAC company. John took over 20 minutes talking to me on the phone going above an beyond to help me solve my AC issue on the day the company is closed. I would highly recommend BluStar to anyone and will use them for all my future HVAC needs.

My AC suddenly stopped working yesterday. I checked the AC compressor unit outside my condo and…read morenoticed it wasn't turning on when I switched on the AC. I called BlueStar and they were able to squeeze me in within a few hours. Isaac was able to diagnose the problem quickly and got my AC running. He was very professional and explained the issue. I've been BlueStar customer for several years and will continue to be one for their great service.

I'm updating my review to cover my experience having FH Furr replace an existing HVAC system in my…read moreDistrict of Columbia condo. This review focuses on the installation team's workmanship, issues encountered, and the company's responses--or lack thereof--when addressing these problems. Generally, their technicians have been helpful, which is why I rated them two stars; however, service quality varies depending on who you get. The main concern lies with the quality of installation. I chose FH Furr to install a new unit in January 2025, after sales representative Mike Miyasato quoted me and assured all work would meet code and FH Furr standards. They even provided a "Guarantee" certificate outlining warranties, and an install manager (whose name I don't know) assessed the project and confirmed the quote--which, in hindsight, was likely for a unit larger than necessary for my space. That mistake was partly mine, but not the focus here. The installation team, led by Xuan Pham, completed the job in one day but left my bathroom--the only one in the condo and where the air handler is located--in a messy state. It seemed they made no effort to clean up debris or drywall dust. While I don't have a photo of the initial mess, photos attached show what they left behind in the ceiling. I had to clean up myself so my pregnant wife and I could use the bathroom. The next day, contractor Robert "Lee" Cramer handled the drywall and painting but left a large hole near the return vent and failed to paint the ceiling, as seen in attached photo. He said his task was only to "prepare for paint," even though the invoice included both drywall and painting. I ended up buying supplies and painting the ceiling myself. About a month after installation, in late February 2025, another problem arose that required technician Kevin Pineda's assistance. According to the invoice, he found the disconnect wasn't fully inserted, preventing the outdoor unit from running. Once fixed, the system worked properly. By May 2025, as the weather warmed, condensate from the unit exposed further installation flaws: the drain pan leaked because it wasn't properly leveled and lacked a float switch. Both issues are documented in the invoice excerpt shown in attached photo. I later learned a float switch is required by code and standard practice when installing a unit above living spaces. To prevent damage, I set out a bowl to catch leaks and requested service. Technician James 'Ruffin' Price diagnosed the issue and escalated it to management. I was told repairs would come quickly. Documentation of these findings is in photos attached. Soon, an install team member returned and insisted the drain pan was fine, dismissing the prior technician's concerns. On June 6, 2025 contractor Mihaita Morovan repaired and painted the damaged drywall (photo attached). Unfortunately, the problems didn't stop there. Less than a month later, as summer temperatures increased, the unit began leaking heavily again, resulting in multiple wet spots and visible mold growth on the ceiling. It took several calls--and even a legal threat--to finally get a response. Technician Thomas Edwards came out, listened to my concerns, properly fixed the drain pan, and wrote up a detailed report while promising to escalate the issue at their quality control meeting. His documentation and related photos are attached. Within weeks, another contractor repainted the water-damaged ceiling but didn't remove all the ruined drywall, so paint soon peeled and chipped. I eventually completed the repairs myself and am relieved the unit has caused no further harm to my condo. Overall, this experience did not match the warranties and guarantees FH Furr promised. The countless hours spent contacting the company and missing work for technician visits hurt my family financially. This ordeal has left me unwilling to use their Gold Preferred Partner Plan for maintenance, even though it was part of my contract. At this point, I want nothing more to do with FH Furr, and I cannot recommend their services.

So, I first want to start off by saying that every single technician/expert that has provided…read moreservice to us has been FANTASTIC! Fullstop. This review is based on recent experiences with customer service representatives/admin folks. So it was during calls to the main number, and we reside in Virginia. We recently had a very expensive repair for a hot water heater that severely damaged our circuit breaker box. So the techs came out, did their thing and were phenomenal. However, in order for us to submit the repairs for reimbursement with our home warranty company, we require an itemized invoice. As per the egregiously rude phone reps we have encountered, there is a company policy against itemized invoices. Like, WHAT!?! I have never experienced anything like it in the history of working with service providers. There is always an itemized invoice. However, that in itself is not the issue. First, my spouse spoke to someone who said that it is only possible to obtain by escalating to a manager. So we waited and attempted to follow-up. Each time after we both tried to follow-up, we encountered some of the rudest, most unprofessional individuals on the line. Not to mention, AGAIN, how does it make sense that you are doing work of this magnitude and cannot produce an invoice that breaks down parts and labor!?! I am certain that this isn't the first time in history that the company encountered this kind of request when customers are dealing with insurances and warranty companies. It is wholly disappointing, when you consider that the individuals in the field doing the labor intensive work can be overshadowed by the policies of the company. I literally have no idea what to say at this point, but that we will be transitioning to Michael & Son's or another provider. Because who wants to pay this kind of money to be mistreated on the backend for something as simple as an itemized invoice. Such a shame!

I couldn't be happier with Hayes Heating and Air. I called H.R.Furr and I called Snell because they…read morewere popular names in the area but Hayes Heating and Air were the absolute best of all of them. I'm ashamed I didn't call them first!!! They were the only ones who had the candor and honesty to not only give me an amazing price that the other big names couldn't match, but they treated me like family. I can't say that for any other company and they have earned my lifelong business and referrals. This father and son business absolutely top notch!

I had an amazing experience with Hayes Heating & Air replacing my 30 year old water heater and 20…read moreyear old HVAC system. Eric came out immediately when I contacted them and was able to get everything replaced within a few days, when everyone else was running into supply issues. They were able to come in and replace everything with a high quality unit and Eric was able to get me a replacement unit at a fraction of the cost of what other companies were quoting. I cannot recommend anyone more than Hayes Heating & Air as I've had neighbors tell me about their experience and cost to replace their HVAC units.