I had to call 1.855.497.1277 to make our reservation because the app wouldn't let me book a room…read morefor the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.I had to call 1.855.497.1277 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.

I had to call 1.888.462.1105 to make our reservation because the app wouldn't let me book a room…read morefor the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.I had to call 1.888.462.1105 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.

I had to call 1.855.510.3558 to make our reservation because the app wouldn't let me book a room…read morefor the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.I had to call 1.855.510.3558 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.

I strongly advise not to fly with Norse Atlantic Airways due to unacceptable service and…read morecommunication following a severe disruption. During our trip, we logged in to upgrade our checked baggage only to discover our flight had been canceled, due to fuel costs. We received zero email or text notifications. Stranded mid-trip, we were forced to rebook new flights with another airline of our pocket. We filed a reimbursement report, and while they promised a payout, it has been nearly a month with no funds. When we followed up, we were promised three business days someone will get back to us, it has now been two weeks of total silence. With no direct customer service line available, the airline leaves customers completely in the dark. Avoid this airline at all costs!

The premium economy is not worth the rates pruce. The seat is no different from economy. The…read moreservice isn't any better and the. Extras as they call them are cheap and not worth the extra price. This company has no idea what premium means and they are making lots of money from innocent people and not providing any extra services, better seats or comfort! I will not fly them ever again!

Very poor customer service that tell you one thing over the phone and you end up payimgy at the…read morecounter. I was told we have 3 check in luggages for our international flight back home to LAX from Frankfurt only to find out that it was a lie. I believe they scheme to do this so that they can gouge people out of more money. Website and app did not allow to add extra luggage or check what was included. In-flight, food was blah, no protein offered for an 11.5 hour flight and no complementary alcohol that is standard with international flights.

I needed assistance and decided to call this business at +1 855924 (O134) phonenumber The response…read moretime was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

THE WORST AIRLINES YOU THI K YOUR SELLING CHEAP TICKETS THEN…read moreCHARGE 75$ for a carry on So in reality your ticket is over 100$ They think they are slick but they screw you over price wise What really got me was the staff asking us to open the shades on the plane during take off then again landing They stated the reason for this is to alert them if WE the passengers see anything on the ground that's dangerous YOU HAVE GOT TO BE KIDDING ME !!!!!!! So now I'm paying to save lives???? Lastly to talk to an agent for modifications you get charged 30$ just for the assistance they provided!! This has to be illegal The worst schemes and staff this airline is so ghetto how are they even operating I'm disgusted

I had to call 1.844.239.0422 to make our reservation because the app wouldn't let me book a room…read morefor the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.I had to call 1.844.239.0422 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.

I had to call +18556689025 to make our reservation because the app wouldn't let me book a room for…read morethe same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.

I had to call 1-855-497-1277 to make our reservation because the app wouldn't let me book a room…read morefor the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.I had to call 1-855-497-1277 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.

I had to call 1.855.497.1277 to make our reservation because the app wouldn't let me book a room…read morefor the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.I had to call 1.855.497.1277 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.

My boyfriend and I travelled with Air Premia from Los Angeles, CA (LAX) to Inchon Seoul South Korea…read more(ICN). It was one of the more affordable options while being a time we liked. A few days before our flight we received a text that our flight was delayed by 4 hours. A bit annoying but at least I hadn't left yet and I can sleep in a little more that morning. It was for maintenance reasons so I understand safety is paramount. The day before our flight, we were texted and emailed our boarding passes. Pro tip for my carry on friends, with Air Premia, you can go straight to the gates if you don't need to check in your bags. This saved us sooooooo much time because we arrived 30 min before they opened the check stand for our flight and there was already a super long line. One thing annoying about my ticket, Air Premia did not put in my KTN for TSA PreCheck so I had to go through the regular TSA as the lines looked short enough I didn't feel like going downstairs to get another ticket. When it was time to board, it was really punctual. I was surprised at how quickly we were boarded. Staff was welcoming and courteous. The leg space on the flight was great. Entertainment was limited. I couldn't figure out the wifi but I had a lot of content downloaded on my phone so no issues staying entertained. There was a USB-A outlet by the screen and then the full outlets underneath the chairs. For our 12 hour flight, there was a meal shortly after take off, and then another meal 3 hours before landing so it gives us time for us to eat and staff time to clean and dispose of our trash. Warning though, these "meal" sizes are small. And unlike other airlines cannot be preselected. For our first meal we had the option of a Salmon and Potatoes or a Beef Bibimbap. My boyfriend picked the salmon and I picked the bibimbap so we got to try both. The meal came with fruits and a red bean pastry. I thought the food was decent for airplane food. But like I mentioned the portions are small. Oh one thing to note, this flight provides water and coffee, but no sodas compared to all the other flights I've been on. That's probably extra. Between the meals, the majority of the folks around us order supplemental snacks like chimac, nacho cheese, and instant noodles for a premium. Good thing we were prepared with our airline research and ate ahead of time and had plenty of snacks to sustain us. The second meal came closer to 2 hours before landing than the disclosed 3 hours before landing. Due to small portion size some of the folks around us were getting hangry. Good thing I had my snacks. When it was time to order we had the option of a chicken rice or a shrimp pasta. I knew there would be plenty of chicken rice in my near future so I opted for the shrimp pasta, and so did my boyfriend and the folks surrounding us, or else I would have snuck a picture. Overall one of the more affordable flights we found during our research. Not bad for no frills economy. Just be mindful that their portions are small for the meals and you may want to and before and/or snacks for your flight. Oh the leg space was pretty decent on this flight too. Staff was courteous. The 4 hour delay in the beginning was the biggest issue we had for our experience with Air Premia.

My boyfriend and I travelled with Air Premia from Los Angeles, CA (LAX) to Inchon Seoul South Korea…read more(ICN). It was one of the more affordable options while being a time we liked. A few days before our flight we received a text that our flight was delayed by 4 hours. A bit annoying but at least I hadn't left yet and I can sleep in a little more that morning. It was for maintenance reasons so I understand safety is paramount. The day before our flight, we were texted and emailed our boarding passes. Pro tip for my carry on friends, with Air Premia, you can go straight to the gates if you don't need to check in your bags. This saved us sooooooo much time because we arrived 30 min before they opened the check stand for our flight and there was already a super long line. One thing annoying about my ticket, Air Premia did not put in my KTN for TSA PreCheck so I had to go through the regular TSA as the lines looked short enough I didn't feel like going downstairs to get another ticket. When it was time to board, it was really punctual. I was surprised at how quickly we were boarded. Staff was welcoming and courteous. The leg space on the flight was great. Entertainment was limited. I couldn't figure out the wifi but I had a lot of content downloaded on my phone so no issues staying entertained. There was a USB-A outlet by the screen and then the full outlets underneath the chairs. For our 12 hour flight, there was a meal shortly after take off, and then another meal 3 hours before landing so it gives us time for us to eat and staff time to clean and dispose of our trash. Warning though, these "meal" sizes are small. And unlike other airlines cannot be preselected. For our first meal we had the option of a Salmon and Potatoes or a Beef Bibimbap. My boyfriend picked the salmon and I picked the bibimbap so we got to try both. The meal came with fruits and a red bean pastry. I thought the food was decent for airplane food. But like I mentioned the portions are small. Oh one thing to note, this flight provides water and coffee, but no sodas compared to all the other flights I've been on. That's probably extra. Between the meals, the majority of the folks around us order supplemental snacks like chimac, nacho cheese, and instant noodles for a premium. Good thing we were prepared with our airline research and ate ahead of time and had plenty of snacks to sustain us. The second meal came closer to 2 hours before landing than the disclosed 3 hours before landing. Due to small portion size some of the folks around us were getting hangry. Good thing I had my snacks. When it was time to order we had the option of a chicken rice or a shrimp pasta. I knew there would be plenty of chicken rice in my near future so I opted for the shrimp pasta, and so did my boyfriend and the folks surrounding us, or else I would have snuck a picture. Overall one of the more affordable flights we found during our research. Not bad for no frills economy. Just be mindful that their portions are small for the meals and you may want to and before and/or snacks for your flight. Oh the leg space was pretty decent on this flight too. Staff was courteous. The 4 hour delay in the beginning was the biggest issue we had for our experience with Air Premia.

I needed assistance and decided to call this business at 8883472286. The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

I had to call 1.888.462.1105 to make our reservation because the app wouldn't let me book a room…read morefor the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.I had to call 1.888.462.1105 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.

It's my first time to fly under this airline heading to Asia and it's just appropriate to compare…read moremy experiences against others. My plane left Los Angeles International (LAX) exactly as scheduled, flight preparations were organized and folks got in line according to their assigned zones. Many of our senior citizens in wheelchairs were allowed first and there were a lot of staff who facilitated the departure protocols. The flight was very smooth with some bumpy ride along the mid-flight but seems comparably similar with any other flights I've taken everywhere. The stewards and stewardesses seemed not so sweet and focused, not the usual, can we offer you something"? I'd say, it's probably cultural although this are just observations on my part, since this time, I bought an economy class ticket during the last minute. Eva Air has the best food compared to other airlines that fly the SEA route, chicken pasta, Chinese-style cooking and a comprehensive fruits and sandwich galore accompanied our meals. The timeline for serving food and snacks was perfect, not so late nor early, just about right. They also seem to recognize our need to sleep and allowed quiet and dark during our flight and bathrooms were also clean and fully packed with everything we needed. One observation is the wide seats and better spacing of their plane compared to other Asian airlines, who pack their seats and seem very tight and skimpy. The stay over transition was alright although they (Eva Airlines transition staff) keep asking for printed tickets in Taiwan when some of us had difficulty activating our phones to show them our online boarding tickets. Since passengers aren't able to access anywhere, they should have a better way of not trying make us feel, we have to painstakingly look for a WiFi access (was too weak for an international airport and inconvenient to those travelers just passing by) to be able to show them our boarding tickets again! Our transfer trip wasn't too bad as we safely landed in Manila on time as scheduled, and smoothly.

Flew Eva Air business class earlier this year. It was one of the best in terms of service. With…read moreAmerican carriers, I have experienced annoyed looks by flight attendants when I've requested an item (such as a can of juice or additional utensil, ie nothing out of the ordinary), however on Eva Air the flight attendants were always ready to help with a smile and I felt very taken care of. The food was excellent with nice glassware and plated beautifully. I liked it so much that I flew them again to Japan despite a longer travel time (they connect through Taipei) rather than paying for mediocre service on an American carrier.

I had to call 1.888.462.1105 to make our reservation because the app wouldn't let me book a room…read morefor the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.I had to call 1.888.462.1105 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.

I had to call 1.888.462.1105 to make our reservation because the app wouldn't let me book a room…read morefor the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.I had to call 1.888.462.1105 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.