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    Sears Appliance Repair

    2.2 (15 reviews)
    Open Open 24 hours
    Updated 3 months ago

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    3 months ago

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    8 months ago

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    6 months ago

    Theodore was on time, professional, and courteous. He performed a quick service to repair my refrigerator.

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    1 year ago

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    2 years ago

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    1 year ago

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    4 years ago

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    2 years ago

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    2 years ago

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    5 years ago

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    6 years ago

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    10 years ago

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    Cook's Appliance Sales & Service - Cook's Appliance

    Cook's Appliance Sales & Service

    (9 reviews)

    What led me to Cook's was an LG refrigerator that stopped cooling on month 37 of a 36 month…read moreextended warranty from Lowes. Cook's helped me over the phone to understand which components were still under a manufacturer's warranty, and explained up-front what my out of pocket costs would be. The experience we had was far from perfect, but our options were extremely limited due to the lack of support by LG in this area; it was either Cook's or some place in St. Louis. Additionally, please be aware that the "phone support" and "built-in diagnostics" touted by LG are a joke and of no help when your food is spoiling. It took multiple trips and some pretty long waits to finally get the problem resolved, but the refrigerator is now working better than it did new. Jason, the technician, not only repaired the unit, but also acted as an advocate in dealing with the manufacturer to make sure that all components which could have been affected by the failure were replaced. He answered ALL of my nosy questions about makes, models and frequency of repairs. When Jason shows up at your house at 8:30 PM, you should choose to look at it as being early, because he could have legitimately stopped working at 5 and put you off another day. And since appliance models change frequently, it is just about impossible for a technician's knowledge to remain "current", so sometimes it takes a few tries to get it right. The main issue I had with our experience was the scheduling. I understand the "first come, first serve" part of the equation, but if a repair doesn't hold, and you have to call back, you should be bumped to the top of the list; the repair was already paid for. We had multiple waits, and for each wait we were treated as if we had just contacted them for the first time, and we lost food at every failed attempt.

    Poor Customer Service! I would not use this company again. We had an appointment scheduled from…read more8am to 12 noon. I received a confirmation that my appointment was at 8am the night before. I was up ready and waiting for them and they never showed. Around 10 that morning they called and said our appointment has been rescheduled for Friday (another 2 days away). We had already waited two days for the appointment. I really needed my washer fixed. They lady on the phone got real bitchy and said that she would just cancel our reservation because she doesn't even work for Whirlpool. And so she did, cancelled us just like she said. Which is ironic, because that is the only thing this company did that they said they were going to do.

    Sears Appliance Repair - homeappliancerepair - Updated May 2026

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