Don't believe them or any paperwork that says the job is guaranteed. 1st State waterproofing did…read morewaterproofing on my basement 10 years ago. I was having problems and called them and the initial reaction was do you have paperwork on the job. I indicated I couldn't find it but would be willing to pay for them to come look at the work and he ignored my requests. A month later I found the original paperwork that guaranteed the job and contacted them again, only to be totally ignored.

Michael showed compassion…read more I called Michael after I was a victim of a scam. A fraudulent waterproofing company that I unfortunately hired. They started the escavation and then half way through started trying to extort more money out of me. It was at that point that I made a decision to rid them from my property and accept the loss and damages. With my house now exposed to the elements and in imminent danger of collasping. I needed to find a reputable company fast. I called Structional Engineering and Design and spoke with Michael. He came out the same day to survey the area that had been partially dug out by the scammers. Due to the urgency, Michael got me on his schedule and started the work the following week. When you are going through a devastating and life-changing time. You need a compassionate and meticulous group of individuals working for you to restore your home. You can rely on Michael for prompt assistance. Michael and his team worked from early morning into the nighttime hours completing the escavation and underpinning. It was a big job and a lot of hard work. All of the guys were professional, hardworking and did a wonderful job restoring my deck after the escavation. Michael kept me informed and explained each step to me. From begin to end the Michael and his guys were simply top notch. From the start with Michael's honesty, fairness and transparency was a level above everyone else I'll had dealt with. The only thing better than the quality of his work is Michael's character. They even hauled the tons of dirt and rock with no extra charge! I'm very happy I found this company to do business with. It's been almost 4 months and I have not had a drop of water in the basement and it feels great not having to worry about it. What began as a nightmare was soon met with sit back and relax, WE GOT THIS!!!!!!

Never messaged back so I called them and got a robot. They nor the robot got back to me.read more

This is the 2nd time dealing with Basement Pro's and the reason this would be a 2nd time is because…read morethey provide GREAT SERVICE along with a GREAT PRICE. Mike explains everything and what's great is that he doesn't try to over sell you. Very honest and would highly recommend them. Thanks again

My French drain was clogged so water was seeping into the basement. Todd came out, evaluated the…read moresituation, and provided a very reasonable estimate to clear the drain. He then said they were quite busy and could not do the job for 5-6 days. However, he thought another customer may be postponing a job and if so, he could be here in 2 days. Sure enough, he called the next day to tell me he could be at my home the following day. Once he got here, Todd did a number of things to clear the blockage. It must have been quite a large clog because it took some time and effort but he did not stop until he was absolutely certain that the drain was clear. He then cleaned up the basement floor of any dirt and water before he left. I could not be happier with Todd and Basement Pros. If I ever have any other issues with water, mold, or cracks in my basement, I will definitely call them first.

can't say enough good things about my experience with JustDryBasement. From the very first phone…read morecall, everything was top-notch. I had contacted several companies before, and honestly, most made me feel like I was bothering them. But when I called JustDryBasement, Susan answered--and she was incredibly professional, kind, and helpful. That first impression already set them apart. She connected me with the owner, Elliot, who has been amazing from start to finish. We worked together on three separate projects, and in every one, his quality of work and professionalism truly stood out. First project: Elliot installed a French drain in my basement and noticed damage to the walls, so he recommended and installed a special polyester wall barrier. He walked me through the entire process with patience and clarity. I waited a full year before writing this review, just to make sure everything held up--and I can confidently say, even through heavy rains here in Medford, NJ, my basement has remained dry. His work speaks for itself: solid, clean, and reliable. Second project: I still had high humidity in the basement, so Elliot suggested and installed a whole-house dehumidifier (AprilAire E100). He connected it directly to the French drain system, so I no longer have to worry about emptying water or dealing with moisture. It runs efficiently and quietly--even when I'm traveling, I have peace of mind. Third issue: Recently, I had water flooding in the finished part of my basement. I thought it was the water heater, but Elliot offered to stop by just to help figure it out. And he did--within two days, exactly as he promised. He quickly diagnosed the issue: it was actually the AC pump, not the water heater. Thanks to his advice, I was able to get the original installer (under warranty) to fix the problem. Elliot didn't have to help with that, but he did anyway--because that's the kind of person he is. Beyond his technical skills, Elliot is honest, communicative, punctual, and just a genuinely good person. He always followed through on his word, showed up on time, and took the time to explain everything clearly. Even when I had concerns, he didn't brush them off--instead of just talking over the phone, he came in person to give me peace of mind. I also want to give a shoutout to his partner Phillip, who was also fantastic to work with, and again, to Susan, for being so welcoming and helpful from the start. After working with this company three times, I can honestly say: I highly recommend JustDryBasement to anyone looking for quality, professionalism, and peace of mind. Their prices are more than fair for the level of service they deliver. It's rare to find people in this field who truly care--and I'm so glad I found them. Thank you, Elliot and team!

Highly recommend this company! I had confidence in this company when I made the first phone call…read moreand could actually talk to a real person and not hear the "this call will be monitored for quality assurance purposes". Elliott the owner came within a few days of me calling and gave an estimate to repair a floor joist that was severely damaged by a plumber. They came and completed the work just a couple days after that. They did a great job and even reinforced some other surrounding joists while they were there. If I ever have any foundation or basement issues in the future I will not hesitate to contact them to help!

No showed after had to complete work and I completed payment- 2 no shows after I reminded them I do…read morenot get paid when I have to take off work. Left debris and sloppy detailing. Did not finish laying my bricks. Left holes and gaps near entry ways for stucco. Did not waterproof as indicated and did not put wood filler and complete around windows. 8 calls in 8 days along with emails - no message. Lifetime guarantee and won't call back. They are not BBB accredited as their flyer says, they have a faulty website and one phone number that does not have a legitimate voicemail because it must be a shell account. Paul is the supervisor and check was made to a J McDonagh. I only paid in full because I thought Paul was going to get in trouble for not completing...and he seemed so nice and sincere about wanting to come back and get the job done right. I am the fool . The pictures will show you the work incompletely

From the owner: Welcome To Creative Masonry & Waterproofing. Here we take pride in all the work we do. We can take…read morecare of all your Masonry, Construction and waterproofing projects. We employ only professional and well experienced/educated staff. We have a lot of experience in this industry with over 40 years under our belt. We like to have a good relationship with our customers. Please see below the categories we specialise in. Chimney Repairs/Rebuild New build Steps Repair Steps Re pointing/Tuck pointing Foundation Repair Repair walls Build walls Waterproofing Roof repair New roof Stucco Patios/Walkways Exterior Painting Pressure washing Sealcoating All other aspects of masonry and construction work undertaken. Get in touch today and you won't be disappointed

Best Waterproofing Company in the tristate area. From the office worker, to the inspectors and the…read moreinstallation crew they do fantastic work and provide a lifetime warranty. If you have a wet basement this is the business to call.

awesome family owned business! Did an excellent job waterproofing my basement has been dry ever…read moresince! I would highly recommend using