I have a small residential elevator that was installed in 1969 when the house was built. We have…read morehad several elevator companies since the installer retired. Collins is the best. They recently helped us locate and reinstall the power cables after contractors had cut them out of the new electrical system. Collins also has great staff!

We tried calling to get a quote on installing a new elevator phone. Someone from their answering…read moreservice picked up and we explained what we needed and never heard back from anyone. I tried calling again a week later, and the woman who answered the phone immediately became irate and said I was just wasting her time and was probably trying to get a second bid to price shop. I have no idea how she came to that conclusion because we had literally been on the phone for 45 seconds at this point. I explained that we were actually looking to transfer our maintenance contract as well and she literally said to call another company and stop wasting her time. What the heck??

RCM is the recommended representative for Inclinator. Their service professionals are excellent…read more However, as Mel M warns, getting them to answer the phone is almost impossible. I called every day this week and left a message, but heard nothing. I recommend that you just keep calling until a human answers. Sooner or later, they will.

So my Dad purchased a starlift for my Mother whom we thought was coming home from rehab. 4 days…read moreafter they installed it my mother passed away. We've tried contacting this company several times to see about return options as the lift has never been used and it's a constant reminder that my mother is never coming home. When Dad wanted to buy it they were very eager to communicate and now that we are all grieving we can't get anyone on the phone or answering emails. What happens if the chair needs service or breaks will you get the same kind of response???

Equipment is excellent, but service is unacceptable. My disabled husband's bed and shower is…read morelocated on our second floor, and he cannot not get upstairs without his chair lift. I believe this company does not have staff dedicated to maintenance. Service calls are assigned after installments are completed. Our service person could not make it to our house for our appointment because his installation was completed too late in the day. I was called at four o'clock and told he would not make it to our house on this day. I begged the representative to see if she could do something to get someone to our home that day, and she said she would try and she would call me back. When I called back at 4:30 the phones were cut off. I then left messages for everyone to call me back, which included the sales and the service department. I also left several messages for the principle in the company to call me, but I never received any calls from anyone. I had to call back the next morning, and after I left a very unhappy message, the representative called me back. I put another call in to the service manger, and finally I was able to speak to her. The conversation with her was both unpleasant and unsatisfactory. In addition, their maintenance agreement costs, are designed by the days you can expect service, 3-4 days being the more expensive, and the days following a bit less in cost. I clearly got the impression, that the fact most customers cannot get up the stairs without the use of the chair, was of no concern to this company. Unfortunately, Bedco is a monopoly, because no other vendor can or will repair their equipment.

From the owner: Founded in 1912 as Baltimore Elevator Company, Bedco Mobility was one of the first companies to…read morerecognize the need to provide mobility products to people with disabilities. Today, with experience of over forty years, we have become a national leader in the accessibility industry. Because we are family owned and operated, we understand the difficult circumstances most of our clients are experiencing and try to treat every case with dignity and compassion. Our goal is to make every client part of our extended family.