NO ONE EVER ANSWERS THE PHONE!!! I would not recommend El Portal Imaging based on the repeated…read moreaccess-to-care issues my family has experienced. My mother cannot manage medical appointments independently, and relies on family assistance and transportation. I live in Los Banos and have to coordinate her care from out of town, including traveling to take her to appointments. Trying to schedule or cancel imaging with this facility has been extremely frustrating and unacceptable. The biggest issue is their phone system. When "all representatives are busy," the system disconnects the call instead of allowing patients or caregivers to leave a message or remain in a queue. I have called repeatedly and have been unable to reach anyone. This is not a one-time inconvenience; it has been an ongoing problem. I was also told that I may need to physically come to the facility just to schedule imaging appointments. That is an unreasonable expectation for patients who cannot drive, rely on caregivers, or use assisted transportation. Requiring a separate trip just to schedule an appointment creates a major barrier to care. This is not just poor customer service. It interferes with timely access to medically necessary imaging. Patients should not have to fight a broken phone system or travel in person simply to make, change, or cancel appointments. Because this has been a repeated issue, I will be reporting the access-to-care concerns to the appropriate oversight agencies, insurance plan, and patient relations/administration. Families dealing with serious medical concerns should not have to work this hard just to get someone on the phone.

Years ago, I would have rated El Portal Imaging as very good, at least for MRIs. Then year or so…read moreago, I called to make an appointment for an X-ray. I was given an appointment, which was needed as I am disabled and have to book my transport to and from locations. When I got to El Portal I was told it was "first come, first served" with a full waiting room. Obviously I was lied to on teh phone. Most recently, I had a referall for an MRI. Nothing happened. When I called, I was passed to billing who spent over an hour on a conference call wthat included my insurance carrier. They promised to get back to me within 3 days. Nothing. I called and was put through to teh suupervisor only to iinitially be put through the same rigamarole. I insisted on getting an appointment. I was told I would get one within 48 hours. Nothing. Several calls to the facility went unaswered. I don't know what is going on with this facility, but getting lied to by staff and supervisors, and now even failing to answer the telephone, suggested something has gone very wrong with this facility, which is the major imaging facility in Merced Country. If you are able to use another facility, I strobgln recommend you do so.

They never answer their phone, they will put you on hold for 30 minutes, and the call will…read moredisconnect.

The information on this page and business definitely needs updating. This business is actually…read morenamed El Portal Imaging Center and is an extension off the the imaging center on G. Street. The correct phone number is 209-384-4250. The website and phone provided are incorrect. The service I had was great. They were quick to get to me and the process was extremely smooth. I was nervous due to the reviews on this page, and I was ready to have a horrible experience. However, I would come back here again. I'm unsure if this place is under new management but the service was good. Other than the initial contact information online, no complaints!

Office staff need to work on their empathy. If you are going to Turlock Imaging as a patient, you…read moreare not having a good day. You have something broken or you are going in to have a scan to determine if you have cancer. The front office is just rude. If you call for an appointment they play games with your health. They refuse to look for doctor's orders, referrals, etc. I only got in because I insisted on talking to the office manager. I will say, she was helped. Now, four days later, no results sent to my doctor. I guess Turlock Imaging got their money and does not care if you hear the results Make the drive to Modesto or go to the place in the Tower. Avoid this place. I only went again because I forgot to tell my doctor and the referral went through. This is the worst place for health care!

I wish I had seen these bad reviews before. The ladies upfront were very rude. I came on here AFTER…read moremy experience with them to leave a review about how unprofessional and rude they were and see that many others feel the same. Do better Turlock Imaging. Teach your front desk girls some customer service skills!

Journal entry: February 15th, 2024…read more First-time here at Precision Imaging... I have been plagued by chronic lower & upper intestinal and internal organ pain for @least 7 years now....... & ............ Counting, unfortunately, and that has gone undiagnosed for just as long if not longer in all truthfulness... Today's visit, is all about, confirming whether or not, there is a "Paraesophageal Hernia present in my body". My future surgeon, Dr. Antonio Coirin, MD, whom my Mother & I met earlier in this week, informed me that I did NOT have this type of Hernia, but that he'd like to have just one more diagnostic done and that was a "FLUOROSCOPY & ESOPHAGRAM", performed, outside of his office..... (Clear copy of the actual procedural Doctors order for Precision Imaging downloaded to this Yelp! review. Good News, is that they scheduled it for the very next day however, Mom & I were so exhausted from the round-trip commute to the office, and the disappointing medical news received, because, we don't reside in Modesto and the reality of the situation (was sinking in for us both) which was looking rather grim at least............................................ A little detour here now... I have photo's uploaded to this Yelp! review detailing all that I am journaling here... It just feels more complete & explanatory to me........................... This office is expansive! There are multiple long hallways that were clean and professional as was the flooring in ALL areas of this medical professional office. Nice, attractive & soothing is their choice of coloring on the walls of the hallways; welcoming ..... There is "pride" in ownership, here, and it is welcoming once you get past the "eager" ladies at the front desk............... Changing Rooms for the females (sign on the door lists it as a female-only room. As I was mentioning, this changing room where you may or may not need to remove clothing and don a gown. I had to loose the clothing but was able to keep my shoes and socks on; everything else; had to go. I'd rather keep all my clothing on but understand with "radiological procedures", the need to have ZERO metallic and/or cumbersome items not be copesetic with the diagnostics that are ordered. If your a tad-on-the-cool-side, as in body temperature you may consider wearing some heavy sock and heavy underwear. I wasn't frozen, but I was a bit chilled once the procedures began................................................. So if a male patient is looking for services here you may want to reach out to the office by phone & inquire as to that. In the end, I drank a total of 4 large containers of barium in-order to complete the Esophagram (Defined by the National Cancer Instituge (.gov) as: (ee-SAH-fuh-gram) A series of x-ray pictures of the esophagus taken after a patient drinks a liquid containing barium sulfate (a form of the silver-white metallic element barium). The barium sulfate coats and outlines the inner wall of the esophagus so that it can be seen on the x-ray pictures. & Fluoroscopy (Defined by the CDC, Centers of Disease Control, U.S.A. is: "Fluoroscopy is a medical procedure that makes a real-time video of the movements inside a part of the body by passing x-rays through the body over a period of time. X-rays are a form of ionizing radiation." (address for this reference is as follows: https://www.google.com/search?q=fluoroscopy+defined&oq=fluoroscopy+defined&gs_lcrp=EgZjaHJvbWUyBggAEEUYOTIKCAEQABgPGBYYHjIICAIQABgWGB4yDQgDEAAYhgMYgAQYigUyDQgEEAAYhgMYgAQYigUyDQgFEAAYhgMYgAQYigUyDQgGEAAYhgMYgAQYigXSAQk3MzA2ajBqMTWoAgCwAgA&sourceid=chrome&ie=UTF-8 The MD was super professional & nice! The radiology staff (2 people) were professional and serious; borderlining nervous. Have clue not 1 as to why they may have potentially nervous, I am a watcher so I pay attention........ And then it was over & done with! Didn't feel nauseated from all the barium and was instructed more than once to drink plenty of water so as to not get constipated from the barium.... So far so good as today it's now 24 hours after-the-fact and besides having pretty painful cramping, diarrhea & lower bowel pain, I feel just fine. I'm being serious, I do ;)....... The parking lot is very spacious with enough empty slots for parking. We are both disabled; me and my Mother, but we didn't see many Disability Parking Slots around. That was disappointing..... I am planning on refreshing with updates this Yelp! Business Review since we have 5-weeks of DAILY Radiation to prepare for & execute to completion..... Prayer's are always welcome and we are both Baptized & Communion Complete Catholics; I hope this review aids you in healthy ways..... Sincerely, ~Jana Leigh Thomas :) Sr. Yelper! :)

The staff is so rude. The lady in scheduling that answers the phone is so unprofessional. Dont…read morewaste your time here.

No one answers the phone or returns calls, at least not at the Pleasanton location. Norma sure what…read morethe issue is.

They confirmed I was having a girl And it's a boy…read more Ultrasounds were never clear. And always keep canceling my appointments

I had an Xray done in Hawaii. Medical Imaging Inc sends me a bill 3 months later…read more They don't take credit cards, PayPal, Venmo, bank transfers or any other form of payment that has been around since the 1960's. I have to send them a money order or check. This is a good reason to use an HMO since you never have to deal with this type of hassle. According to Miranda the woman I spoke to in customer service today at 866-800-3676, they don't have a website! It's 2019...

Always courteous, efficient and very capable. Have been going here for over 20 years and have never…read morehad a problem or delay. I highly recommend this place for x-rays and sonograms.

They have better imaging equipment than the hospital, close convenient parking,, a.wonderful. staff…read moreand easy to get appointments. I live in Monterey, but I'm more than happy to drive to Salinas for these type of procedures. Everything was much better than the hospital.

I had no clue they had a Clovis location! I've been to AMI before but at their Palm location. It's…read moremy first time here. I was referred by my NP and scheduling called the next day and was able to set up an appointment with me the following weekday. I was so happy with their quick service. Wish I had known about this location since it's closer to me. My appointment was at 5pm but I was told to arrive 30mins prior to my appointment. I did all the pre-assessment/ check in on MyChart days before my appointment. I arrived at the building around 4:18pm there was a lady before me and it took a while to get me checked in only because the lady before me did not do her pre-screening questions on the app so the front desk was asking her all the questions. l waited about 10mins to get checked in. Unlike the Palm Location this place only had one receptionist and the phones were constantly ringing too. Not sure if it's because it's the end of the day or they are short staffed but they definitely need a 2nd person to assist to avoid long check in times. After checking in I sat in their waiting area, 5mins later they called me back and my sonographer was really nice. She was quick I was done and out of the building 5mins later. This place is clean, plenty of parking. I would definitely recommend downloading mychart app to do an e-check in prior to arriving to your appointment to avoid the long waits and it also helps the staff. Other than that I had a great experience.

I absolutely recommend coming here if you need anything done with imaging. Waiting area is small,…read moreless than 10 chairs and a bench near the door. But the staff is super friendly, i was in and out in about 30min, that was with several people in front of me too. It was quick, painless and overall a very nice experience. Overall Care Quality was a 10/10 in my book!