I have been going to this Eye care clinic for almost 6 years now and I have been very happy with Dr. Carl. He talks patiently and he is very thorough about explaining things to people. The ladies at the reception desk have also been more friendly and professional as in years past. The medical assistant that helped me to get the preliminary tests was also very friendly and nice. Overall a good place to get your eye checked and/or tested read more

Advanced Eye Care Associates - Optometrists Near Me - Providence, Rhode Island

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Be careful with this place- nightmare service !, they make mistakes and then treat customers like criminals! first, they prescribed the wrong lenses, then the expensive $500 glasses broke. one of their managers promised to get them replaced. I waited two months and now, the other manager says they are discontinued and that I need to buy a brand new set because the other manager was wrong. apparently their designer glasses only last 12 months and mine were 15 months old!!! What a scam. I am so upset. Feel abused and lied to. read more

I had a very disappointing experience at Advanced Eye Care Associates, and unfortunately this was not an isolated incident for my family. I originally went in for a scheduled appointment and was told at the front desk that my appointment had already been canceled. I had not canceled it, and I hadn't even opened the email they claimed was used to make changes. Despite explaining this calmly, the staff kept insisting that I must have canceled it without realizing. Instead of trying to figure out what went wrong or offering a solution, I felt like I was being blamed. The receptionist then called in a manager, Celeste, to assist. That interaction only made things worse. Her body language was dismissive, and her tone came across as rude rather than helpful. On top of that, the receptionist who initially helped me was laughing during the situation, which felt extremely disrespectful. I remained calm and respectful the entire time. What makes this more concerning is that a similar issue happened to my brother. He was also told his appointment had been canceled, and my dad described the staff as extremely rude during his experience as well. When the same situation happens more than once within the same family, it feels like there may be a bigger issue with either their scheduling system or how patients are treated. After this, I rescheduled my appointment. They told me I would receive two confirmation calls, and I specifically gave them my personal phone number instead of my parents' to avoid confusion. I asked what would happen if I couldn't pick up the confirmation call, since I hadn't even opened the previous email and didn't want my appointment to be canceled again. I also asked if I could simply confirm the appointment right then and there in person. I was told no. When I asked what would happen if I missed the call and whether it would be canceled, the staff member raised her voice and firmly said "NO! Just come in at 6:30," even though my appointment was scheduled for 6:40. She said I needed to come earlier because they had to dilate my eyes and they close early. The tone and raised voice were completely unnecessary. I was simply asking a question to avoid another misunderstanding. Scheduling issues can happen anywhere, but how staff handle them makes all the difference. Patients deserve to be treated with patience and respect, especially when they are trying to clarify policies and avoid confusion. Unfortunately, my experience left me feeling unheard, frustrated, and disrespected. I hope this office seriously works on improving both their communication and their customer service. read more

Terrible end of story never answer the phone mess up appointment to mdoctor all keep quitting had four doctors in 2+ years .new people always different up front should not get even one star read more

I recently moved so I left this practice. It was an OK experience. I believe I visited 3 times over 3 years. I loved visiting with Dr. Monserrat Arias. She was friendly, helpful, and very thorough. The front staff was less friendly. They are often very busy and unable to attend to customers in a timely fashion. I also found that the Optical Shop tried to oversell me on several items not covered by insurance. I stayed with the business while living in the area but mostly because I was not dedicated enough to find another place. read more

Advanced Eye Care Associates - Optometrists Near Me - Providence, Rhode Island

they don't answer the phone , meds are hard to get on time and they have a closet full of excuses that border on me finding another vendor , after all I`m doing them a favor by going to their facility .... they don't care as this has been going on for several years and a friend I have experiences the same maralaky . get your act together , or lose several patients soon ........ read more

Not recommended. They never answer their phone. I've been trying to follow up for weeks to schedule an appointment- I've left voice mails too, but nothing. I'm changing to another optometrist. read more

Do you like not getting your phone calls answered for important matters? Do you like doctor's offices that are there for a money grab over actually helping people? Then this is your place! I've been here for a while and it's always something but this time I'm actually shocked. Tried charging me double and re doing an exam i already have done and paid for because the doctor said I denied a specific service to renew my contacts prescription. A scamming doctor's office is insane 0/10 would not recommend. read more

I've been a patient at Advanced Eye Care for over 10 years. They are professional and friendly at all times. Dr. Carl has been my doctor the entire time. He is extremely thorough. On occasion i have had to wait a bit, but good care is worth waiting for. i don't live as close as I used to when I first started there, but i would not consider changing. i have to drive the 6/10 connector to get there! LOL. I highly recommend this practice. read more

The physicians in this practice are personable and professional. The receptionists and "office staff" are generally miserable to work with. You need to suck up to them to achieve a basic acknowledgment, they have apparently not become acquainted with a calendar or "planner," but they are adept at over-billing. I really have tried to work with them and tried to empathize with their challenges, but I think the central organization of which this location is a franchise would do well to replace the office top to bottom with an answering and an adding machine, and a primary school student looking to earn a few dollars an hour. Sorry I ever went here, and I caution any poor sap who thinks he can make an appointment here, get a service, and be billed honestly for that service that there are a dozen dozen better choices you might explore. read more

I had a discrepancy with my vision insurance and had to speak with 5 or so people. After I figured out what the problem was and gave them the correct information, the front desk associate found it but called their manager for the manager to still decline me and say that the only insurance they "found" was one that I expressly told them was not my current and active insurance and I had no idea where that information came from. There was miscommunication throughout the whole ordeal and they didn't seem to want to help me work the situation out or even continue with my appointment . They turned me away and told me to figure it out. I also brought my sibling who was told to have a seat and their name would be called without having actually been checked-in and waited 15 minutes after being on time. They don't seem organized or caring for patients as people rather than numbers. This was my first time and I wanted to give them a chance but I'm finding another provider. read more

I would give these unprofessional receptionist a negative star rating. They spend way to much time talking about their personal business. They need to either be trained over or fired. I would not ever recommend this place to anyone. Extremely disappointed is the service. read more

I've been coming here for years but lately they do NOT answer the phone at ALL!!!! Its actually annoying

They don't answer phones at all. Waiting for a prescription for 3 days and they haven't even sent it to the pharmacist.

I was a patient for a little over 4 years highly pleased with the doctor's competence and care; however, my experience with the staff left much to be desired. I dreaded going in for an appointment. The staff talk way too much and wait till they're ready to give you eye contact. In my opinion a little refreshing receptionist course would do them good. Besides that the place isn't bad I'd return if I needed to. read more

This place is a mess. I had brought in glasses to get done and asked for it to get expedited and i would pay extra they said no. I came in with my own l frames to get fitted with lenses and they said they now charge $50 on top of normal fee for lenses since I didn't buy them there. I have never heard that in my life. Lastly if you try to get in contact with their billing department good luck no one ever picks up and you have to leave a message read more

On January 18, I headed to their office in Providence for an appointment at 4:30 pm, I was late ten to twelve minutes due to traffic on 95 and the doctor refused to see. The front desk person was very kind and pleasant and explained that she was aware that I was there within the tolerance of fifteen minutes but could not do anything since the doctor had refused to see me. Next appointment was in two months. It was a disappointing decision on their part and I don't think it was fair, but just wanted to share with others and leave it to their own conclusions. read more

I always go there for glasses, and this time girl just gave me the glasses didn't measure to see if fit ,lm very upset how advance eye care to treat customers like this , horrible service unprofessional l will be looking for another eyeglasses store to go next year 0 read more

This office is completely disorganized. When I arrived for my first appointment, I was told that their web booking service wasn't working and I'd need to submit a request for another appointment. The next appoint wasn't for another month. Then they even tried to push me onto another Dr than I had scheduled. Every subsequent appointment I had to wait up to 15 minutes in line to even check in. I was even told once, that I was 10 minutes late (after waiting for the front staff to check me in) and they weren't sure I could be seen. Dr Doyle came highly recommended for specialized care related to radial keratonomy. He is the best Optometrist I've ever encountered - and I have somewhat complicated vision. I paid for a course of care specifically with Optometrist Dr Matthew Doyle. Shortly after starting this program, Dr Doyle gave his notice to move to another office. AECA immediately removed him. Because no one at this office could even offer me the specialized eye care I required, I follower Dr Doyle to his new practice. AECA refused to reimburse me for the care not yet performed in the amount of $2,500. They will treat you poorly and they will take your money. It's a win-win for them, but a lose-lose for you. read more

I'm torn about how to rate this practice... I've been a patient for nearly 20 years and have seen 4-5 different doctors. I believe that the eye exams are thorough and comprehensive; they use many automated tests that provide printed results meaning year over year comparison of things like pressure or cataracts are closely checked. The technical part of eye care has always been done well. Still, the office staff can be slow, disengaged, and occasionally rude to patients. You will never wait less than 10 minutes in line, even if you're the only one in line. If you present both a health insurance card and a vision plan they first submit the claim to your health plan, and charge you a copay up front when all other "health care" providers will coordinate coverage and bill both plans first to help the patient avoid out of pocket costs as much as possible. If you say they can text you when glasses are ready you will be aggressively texted - like 3 times for one appointment. Your doctor rarely hands you a prescription, but walks you to the attached optical shop (not sure if it's owned by the doctors or independent) and hands your file directly to the staff there. You have to wait again and be called to be served. I was also told I'd been overcharged for lenses for my last pair of eyeglasses and had a $50 credit this year - which no one told me about or offered to refund at any point last year!! The optical shop has many frames on display - but few of them are stylish. Service here too is slow and inconsistent. For glasses, LensCrafters always finds me something nicer than I find here; they don't accept the vision insurance I signed up for though. And, if I want a written prescription to take to LensCrafters? Wait in line again! read more

I'm waiting a full hour after my appointment and thought to ask at the desk to see if they were behind. They told me they had my paperwork and should be with me in a moment. I continue to wait as people coming in after me get to go ahead. At what point does someone put up with this. read more

The reviews are accurate... the doctors/ optometrists are good, courteous, the equipment is modern. The experience of getting in or out the door is like a third world DMV. Long, long, mysterious waits - even when you're at the front of the line it may take them 10 minutes to refill the printer paper to print your invoice - at times they seem to be on break at their desks and won't make eye contact. They're often nice though if you open the conversation with sympathy for how overworked they are. Considering their volume of business, why do they not hire more front staff? A mystery. The glasses store is awful. You have to wait in a *separate* line just to get in. Then they ignore you. Then, they talk to you like a hostile person there to make their lives difficult by buying glasses. I have been there multiple times without finding a polite or friendly interaction. read more

BE CAREFUL, this practice is horrible. They are big time scamming the patients and coding your visits as "Medical" for an Annual Eye Exam that should be covered by your Vision Plan. By coding it as medical it will go through your health insurance and not be covered through your Vision Plan. They are purposely doing this. I called them out on this, since this is the 2nd time they have tried to do this to myself and husband. Be aware of this and if possible, go to another Eye Doctors or Practice. Shame on them! read more

I've been with Dr Doyle for years and he is awesome but the front desk staff are AWFUL! They never answer the phone, they never return voicemails, and as I write this, I've left 4 messages with no return call! I'm so over it and frankly this has been going on for quite some time. I no longer can handle it and only stayed this long because of Dr Doyle. I can see from the other reviews that I'm not the only one that deal with this frustration. As a result of the front desks unprofessionalism, I've decided to leave. read more

Ordered 2 pairs of glasses for my daughter based on the technician telling me what my coverage covered, paid the difference on that date on 4/16. Received call that glasses was ready for pick up. When I arrived I was told only one pair was ready and to expect a call when the second pair would be ready. Never received that call, I had to leave multiple messages without response. Had to get the office manager involved, new ordered needed to be placed, glasses was not ready for pick up until July! Now in October I'm receiving a bill for almost $300. This is ridiculous, not to mention they fail to inform patients that the doctor left the practice. Would NOT recommend!! I only stayed with practice because the doctor was great read more

I did not have my eye exam there but I did buy my most recent pair of eyeglasses there. Since Luxxotica has formed a monopoly of eyewear, lenses, sunglasses etc. the price my eyeglasses have skyrocketed. I spend months trying to find eyewear that looks good and is affordable. Usually I stick to Gucci frames because they are not owned by Luxxotica and still a complete set usually costs me over $800 (very complex prescription). I found a great frame here that I never heard of Bon Vivant, and my total came to $645. It sounds like a lot but it really isn't when you consider all of the things I need for my prescription. Service was great. I'll be back next year maybe for prescription sunglasses! read more

Advanced Eye Care Associates - Optometrists Near Me - Providence, Rhode Island

They called the police on a customer, and all he was doing was voicing his opinion. I was in there picking out glasses, when another costumer and I got into a discussion about their cost, the markup, how long they last, etc. An employee from the back overheard the conversation and started arguing with the guy. It got into a point where they started comparing who had more experience in retail. It escalated. The employee was not taking it well, so he called the police. Why the employee felt he needed to engage/argue with the customer and make matters worse is beyond me. He should have just stayed in the back and kept quiet. Extremely unprofessional. I felt horrible for the customer. He was there with his daughter. Three police officers showed up on top of it. read more

Nothing but good things to say here. My physician is fabulous, young, attentive (attractive helps too) and always ready for the job. At times the location can be a little busy, over booked and not timely. What I have found during the pandemic is that there is never many people in the office waiting to see a physician. That means that the Physicians can take the patient at their scheduled time immediately and not have Interruption throughout. It also makes it easier to get into the optical center, to look at glasses and pick what you need. The front-end staff is always friendly, and very efficient at what they do. I find the location to be clean and tidy, always vacuumed, always alcohol wipes available, and constantly wiping things down. I truly have no complaints. read more

The front desk associates need serious training in customer service and basic common sense and decency. At least 4 females were gossiping (about patients?!) and ignoring the line of 3 people waiting to check in for their appointments. After being blatantly ignored for more than 5 minutes, I finally spoke up and said "Excuse me?!", and all of the staff scattered and ran to the back room. No one came back out to address the line of patients waiting. ARE YOU FUCKING SERIOUS?!? Be a human being and acknowledge your CUSTOMERS! I really REALLY need a new vision Rx, or else I would have just walked out then. I waited 20 minutes past my appointment time in an empty waiting room. Was finally called into exam room with Dr. Corrow, I'm not sure which one. He didn't introduce himself, and was surly and rude, at best. Horrible bedside manner, if you can even call it that. His breath stinks too. Working that close to peoples faces, please take personal hygiene into consideration! Finally called for my appointment by a nice enough girl named Alex. Go here. Sit here. Look here. Very aseptic, no please, no smiles. I finally got my new Rx. Will take it and get glasses and frames elsewhere, as the selection they have available isn't covered by my insurance. Also, its expensive AF. Frames and lenses sold separately, and starting at $300. I won't EVER be back again, and I'll tell everyone I know how rude and unprofessional the front desk staff is. As I was walking out after my appointment, both sets of front doors were locked, at exactly 4:58pm. There were still several patients in the waiting room, exam rooms, and optical shop. Don't lock the doors when you have CUSTOMERS (patients) still coming and going. What a truly awful place. NEVER COMING BACK EVER AGAIN. read more

Advanced Eye Care Associates - Optometrists Near Me - Providence, Rhode Island

This place was great, I don't understand the negative reviews. Front desk staff was great, and so was my doctor, Dr. Arias. She was super knowledgeable, friendly, and helpful, and got me in and out with no stress and minimal waiting. Eye exam was thorough, and she taught me about cataracts and glaucoma. Thanks! She never once tried to "sell me" any frames or up-sell me on any other services. I had a written prescription in my hand before anyone tried to sell me anything else. They do have a COVID policy where you call when you're there, and you wait in the car until they are ready for you, and they call you back and let you in. I love that! Who wants to wait in a waiting room nowadays? They call you when they are ready, and they take you right in. They sanitize everything, and everything was properly distanced. I'll be going back there for sure! read more

Gone are the days of sweet Dr. Norton! I hadn't been back for a few years with the pandemic. The service was awful, nothing was explained and I was ordered around like a customer. I'll be finding a new optometrist. read more

Ratings shouldn't be this low. The front staff aren't sweethearts, but if you're there for an eye exam, have your stuff ready, and aren't trying to small talk you should be in and out with a prescription in hand in no time. read more

I had to wait for the doctor for a while, I was confused why the assistant was helping me and not the doctor. And I was confused about why they dilated my eyes before the exam obv I won't be able to see shit, are you even supposed to put contact lenses when eyes are dilated bc in my previous experience I don't remember wearing contacts or not getting my eye dilated until after the exam. The doctor seemed nice but didn't talk much or explain anything why my vision for contacts should be different, and felt weird when my dilated but after trying the contacts again after the dilation drops wore off they were good. Then when I wanted to order more contacts, he like gave me a look and was confused. But then had me go to the receptionist to help me, it looks like they didn't even do their jobs with the insurance part because they had the wrong vision insurance in the system and I updated it in the system earlier and she didn't want to help me when I COULDN'T SEE to order the contacts and call my insurance for her to prove that I don't need the member ID for my insurance just the last four of social and my name and I explained to her that too even when I called them they said the same thing she insisted I call them even though I couldn't see shit, and I said you know what I'm just going to do this later on my own time, and she's like oh yeah and theirs a contact rep. Yeah fucking wanted to punch her in the face she couldn't even help me get contacts with my insurance like wtf seriously. Yeah I'll order contacts but not with you guys atleast now got the prescription. read more

The people are nice and great service but you sit in a room waiting for the doctor for 1 hour and its not the first time. One time i left i got sick of waiting. read more

What an impressive improvement -- way to listen to your customers, Advanced Eye Care! I'm not exactly sure what happened, but in addition to completely reworking the front-of-house staff, they have a slew of additional doctors here, too. The optometrist's shop has expanded and moved to the south side, and in its place is a much larger waiting area. I found the front desk staff to be helpful and friendly, and my wait was minimal. Upon entering the exam room, a medical assistant went through the usual process and left noted for my eye doctor. When he came in, he had the info he needed to proceed and accomplish everything within the 15-minute time slot for my appointment. Like I said, a vast improvement and definitely worth staying for. Well done, Advanced Eye Care! read more

Advanced Eye Care Associates - Receotion - Optometrists Near Me - Providence, Rhode Island

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This place is pure chaos and with the plethora of eye care professionals in our state I'd advise you to go elsewhere.

I have never been refused an eye exam because I wouldn't do the dilated portion. I was told that it is a legal precedent (however that is TOTAL bs). I unexpectedly ran out of contacts this week, and just needed a new prescription; one does NOT need a dilated exam every time you see an eye doctor. I have been to multiple eye doctors in different cities and they are OK with me saying that I get my eyes dilated elsewhere (I see a neuro-ophthalmologist who doesn't do prescriptions but does dilate eyes). It's a sunny day, I walked, and you (appropriately) aren't having people sit in the waiting room due to COVID. I do give it an extra star because when I called an explained my situation, the person/secretary at the front desk got me an appointment quickly and everyone there (besides the doctor) was extremely friendly! It does seem like a sort of toxic work environment, in that the (very nice) man who was seeing me before the doctor was forced to be the go-between between the doctor and myself- the doctor wouldn't come talk to me himself until the end. Very unprofessional, especially since I could hear their entire conversation and then the assistant person would come in and relay it. read more

I did not even make it inside this establishment for my first visit. My appointment was at 3:30, I arrived at 3:20. I was greeted by a "stop sign" at the front door, several people were waiting outside in the heat. I waited for almost 40 minutes while representatives came in and out of the door handing out glasses and taking patients inside. Finally, I called to ensure I had the correct date/time for my appointment, I did. The operator the informed me I was supposed to call and wait in the car. I reminded her that I had been standing at the front door, in clear view of employees inside, and that no one had even asked if I needed assistance or why I was there. The operator asked me if I wanted to reschedule, I told her absolutely not. The virus is not an excuse for poor customer service. I emailed my insurance provider advising them not to pay any claims from this establishment on my behalf. Don Kellogg read more

They have 2 and half stars for reason. What a unprofessional eye care. They do have all fancy equipment for all eye test, but they also charge crazy I got that! However I been waiting for my eye drop prescription since Saturday (today is Monday) I called my pharmacy like million times to check if my prescription is ready, they told me they didn't receive any prescription from my doctor yet. I called clinic today to check what's going on ? Three times, they either put me on hold for 10 mins, transfer me to voice message or just hang up the phone after been hold for 5 mins. What a joke ? I got injured because of cooking oil hit my eyeball I need eye drop. They put contact lenses for my one eye and without eye drop to keep it moisture, I felt dry for more than 48 hours with lenses on. Other story is, last year my husband got hit by my son's toy, we went to clinic for check up, Dr.*** (I don't want to mention his name) use all the fancy equipment said my husband need a eye surgery, we don't believe it so we went to Rhode Island hospital Ophthalmology to check if it's true, the answer was "NO NEED". He only needs some eye drop and cold compress with couple follow ups. What's the point for those fancy equipments? If you want to save your eye, DON'T GO there. They only know how to charge you, not save you!!!!!!!!! read more

Horrible experience. The doctor was more interested in selling frames and contacts than my eye exam. I was there for hours and when he finally came in he never even did the contact assessment that I went in for and paid for. I called twice for the prescription to be mailed and have not recieved anything. Also had a higher copay than usual. read more