The Thornton, Colorado office was great. Scheduled me right away, told me my cost right up front,…read moreand staff was very friendly.

I went in for a Cardio Calcification score. It has been 7 days, and still no results--horrible…read morecustomer service. I should have just gone to the hospital as my doctor recommended; however, I was going to be out of town and wanted to get it done before. I DO NOT recommend this company.

I have had many different imaging procedures at the Lafayette location. The desk personnel are…read moresuper nice and ready to help with all questions. The technicians are competent and professional. Several months ago, their technician Violet really impressed me in the way she explained a procedure. My emotional comfort went way up afterwards. Everyone is great at the Lafayette office!

Often and repeated visits, staff is friendly, helpful & caring…read more Time efficient, very communicative on any possible delays and fairly easy to obtain appointments.

Top notch service and staff!! Michelle at the front desk was excellent getting me in ASAP since I…read moream losing my insurance at the end of the month. She was very quick and detailed about everything, including what my patient portion would be. Will, my MRI technician was also fantastic. He made sure I was in a comfortable position and had everything I needed. I let him pick my music after he gave me some headphones and it was a great selection. This was by far, the most positive MRI experience I have had. And I got my results back very fast!

You know what's crazy is I've lived in Denver so long that the last time I remember parking in this…read morelot, it was a Blockbuster Video... Anyway, now that I've aged myself... Everyone here is so friendly and kind! The facility is super clean. They have a cute little coffee bar where you can make little Keurig drinks and stuff. I was in and out in probably 30 minutes. Had about the best time you probably can having a scan :) Thanks!

2025: $800 out of pocket for an MRI with insurance. $450 if paid in cash, wish the US Healthcare…read moresystem wasn't so broken. 2026: Showed up to have an ultrasound done just to be told they can't do it because I can't have eaten in the last 5 to 6 hours. No one bothered to tell me this on the phone during scheduling. I was quoted $66 with insurance on the phone, in person they quoted me $221 which I paid just before being told they couldn't do it and to schedule it another day. Last straw. Shame as they're a 15 minute walk away.

Had a referral from my doc and Touchstone scheduled imaging for about 3 weeks out. They had all…read morethe information they needed including insurance info, but alas, they called me the morning of the appointment (I was in their damned parking lot) to tell me that they wouldn't take my insurance. I refused their offer to pay out of pocket, but also I did not have another 3 weeks to get imaging done and so I had to scramble (to Envision Sally Jobe). Ultimately, they demonstrated how little they actually care about people and I will speak against using them to everyone I can.

The first time I went to this location. Upon arrival I was told everything was good, and I was…read more"checked in" and they would call me in a few minutes. After some time and several other patients were called in, I asked the desk what the problem was. They said that they miss placed my paperwork and everyone was then out to lunch., and I would have to wait till they returned. After 2 1/2+ hours I was finally called in, only after the tech noticed how long I was waiting. The appointment today, I followed the same check in process. They had me sign 1 form, but everything was good, I was "checked in" (Exact words) and would be called in soon. Once again, after 2 other patients were called in well after my scheduled time, I again asked what the problem was. AGAIN, they said the reception people didn't have me checked in! I even signed a release paper when they said I was checked in. - That afternoon I got a call that they tested the wrong side of my neck & have to go back for a retest. I WILL NOT go back there. My primary Dr. will be advised of this unprofessional office and would suggest not to refer any other patients to Touch tone.

Needed X Rays on my Hand from a Skiinig accident. They made an appointment and got me in quickly,…read morex ray process was fine. Problem is, it took 3 days before my doctor received them which seems ridiculous. When I called to check in after 2 days they asked the manager who said "it hasn't even been 48 hours yet" because I technically was calling a couple hours before the literal 48 hour mark. I honestly don't understand what takes so long. I took my daughter to the Doc to get an X Ray, we went in, they did an exam, X rayed her, came back into the office 15 min later to review. I don't know why this was so hard to pass along.

The people are professional and respectful. The mammogram is uncomfortable, but not painful. They…read moreare efficient and friendly. Results are mailed within a few days and available on the patient portal.

The MRI I had done at Touchstone was a solid 5-star experience. Great staff, easy process. Mildly…read morefrustrated that results were promised the next day, but actually took 3 days, but not a huge deal. Then why, you might ask, did I only give 3 stars? BILLING!!! They estimated my co-pay 3x higher than it should have been. $544! I'm not sure who was doing the math, but just wow. Touchstone's corporate policy is to refund within 30 days of insurance company payment. After more than 60 days, I finally had to call to get reimbursed. If I'd left a bill like that unpaid, I'd likely have ended up in collections, so wth? If I hadn't followed up, I'm sure my $ would've sat in their corporate coffers indefinitely. NOT ok!

I have called multiple times and left messages but no one returns my calls. It had been over a…read moreweek to get results from my MRI. I have no idea when I will have results as no one answers when I call and they don't respond to my voicemail. There are too many options for my future business

I went here a month ago for an ultrasound. The tech made me feel super uncomfortable, the whole…read moreexperience was weird. She even made me do weird positions for the ultrasound, which I've never done before in past ultrasound of this same issue. Then I went again today, filled out all the paperwork for the tech to come up and say her machine is down, receptionist just says we need to reschedule. That doesn't work for me, I've been fasting, have to littles at home with one breastfeeding. I will not be going to this location again!

The best in X-ray technology. They send you a link to google maps so you can get there easily, the…read moretxt message also has a link to the forms you need to fill out prior to your arrival. When you get there you are greeted by awesome staff that get you taken care of immediately. Truly a great experience.

I was able to walk in without an appointment and have an x-ray. The service was excellent. I did…read morenot receive the radiologist's report for 2 days.

I would not recommend Touchstone Imaging. I received good service from the individual who did my…read morescan and the results of the scan were readily available for my provider to take next steps. HOWEVER, my claim has still not been processed. I paid them a lot of money to meet my deductible and because of their delinquency in filing my claim, I must continue to pay out of pocket -- as if my deductible had not been met - - for additional services. The billing department does not give you a reference number when you call (the CSR told me that they do not have case/reference numbers) so you have to rely on someone actually documenting your calls in your record. One call I made was not documented, even though this person told me they were escalating my case. I asked to speak to a CSR supervisor and was told I would receive a call back, which I never did. I called the facility to ask about getting help and they told me a claim would take anywhere from 30 to 90 days for resolution. All my other provider claims are filed with my insurer the same day or the day after. There is no way I would ever go back to or recommend Touchstone Imaging. Buyer beware.

I spent 15 minutes on hold the day before my appointment to confirm it. Later that evening I got…read more text suggesting that I cancelled my appointment. I sent them the message that I did NOT cancel and I would be there as planned. When I got there they said the tech called in sick! Here is for management: if an appointment is cancelled due to YOUR fault, the correct message should go out as follows: "Dear Customer, we are sorry to inform you that due to staffing problem your appointment has been cancelled. Please call and reschedule. Again we apologize for your inconvenience!

1 got 2 different set of instructions. One no food or warer.4 hours before with other person…read moresaying no food 4 hours before but can have wster. 2 billing practices. Xray up front paid 181 with insurance eob 177. 3 bling practices, prior Friday ct scan had to pay 635 up front. Not billed yet to inurance, so not in paid deductible yet. 4. New ct scan wants.another 635. I explained only 746 left on deductible and 635 of that is ct scan last week. I only whould pay 111 ded left + 20% or 216. They said no 635 now. Alrady overpaid for march xray with no refund and they will not take that into account. Will not bill you later. Do you have an extra 400 to give them and hope you get that back timely? Having doctor office to put prior authorization for another imaging company. Rather die,which is possible, than have som w one use high handed billing practices on me when i am sick. They are hoping i do not realize i should get money back . Do not use these people.