Run away as fast as you can. Look at the workmanship below. We wish we had never listened to…read moretheir slick salesman. Alex NEVER came out to the house even after we plead with him to fix this. Shameful. Just shameful.

I have to take a few deep breaths before writing this review…read more We had Alexandria Windows come out to replace a few windows two summers ago. The communication and scheduling was lacking, so we were a little frustrated, but it didn't prepare us for the ordeal we were going to be dealing with. We live in an old house, 1920's. My husband expressed this many times, that appropriate measures would have to be taken as we had lead in our old windows and trim. I heard him over the phone as well as in person and he was assured they would take the steps necessary. The day the windows were to be replaced, my kids and I left the house. Two windows were in our daughters room, the other in our guest bedroom. One window was oriented the wrong way and still installed. The worst part was, after removing the old windows, the workers took leaf blowers out to blow debris out into the yard below and all over the rooms. My husband ran upstairs and yelled at them to stop, that once again, there was lead paint involved. They stopped and cleaned up, but not well enough. My husband wiped everything down afterwards, not trusting it was cleaned properly. A few months later, my daughter received test results showing elevated levels of lead in her blood. It was quick and not a single other person in our family had any detectable levels. I was livid. I'm still livid. I don't care that one of our windows is wrong or that it took forever to arrange communication. I'm livid that lead safe practices weren't followed as promised and my child had to pay for it. You can't put a price on that. Thankfully, she's grown, and the situation is under control now, but if you have an old house, I would absolutely not recommend this company. To the owner, if your business gives homeowners your word that things will be done safely and following safe standards, you need to follow through. Safety should be top priority. This could have had a very poor outcome.

I was solicited by the company to agree to an estimate for windows. The representative was…read morefriendly, and explained that I would be contacted to confirm appointment details. When the customer service representative (csr) subsequently telephoned me, I was advised that both my husband and I would be required to be present. I let them know this was unnecessary, I am financially responsible for renovations, and we discussed this. I was told that the appointment would not take place without both of us, so I cancelled the estimate. We are not in the 1960's any longer, I have heard that women are allowed to make decisions. They even work outside the home, imagine that. This company has lost a potentially valued customer, since I am looking to replace most of the windows and doors in my home.

Every encounter with this company so far has been a great experience. Started with Harman the…read moremarketing manager knocking on my door to offer services, then to Shawn for showing us the products and setting us up on a great deal, all the set up phone calls and right down to the gentleman who came to measure everything properly. They have all been amazing, accommodating, and so fun to work with. I look forward to my install date! Lifetime warranty with no hidden loopholes, a great company and product which they stand behind fully. Wow! is it ever refreshing to have a great experience from start to finish!!!! Keep it up guys, you all rock!!

I have a hanging stained glass piece that was handed down through generations, and needed new hooks…read moreto be used again. Brenda was able to quickly help me and put new hooks on. She also was very informative and told me interesting things about the glass used in my family piece. I would absolutely recommend Brenda for any stained glass needs you may have.

Very skilled, experienced, and kind. Prompt. Excellent work. Fair price. Helpful and…read morethoughtful. Would easily recommend this artisan, artist, and business.

Highly recommend Tony and Rob! They are your one stop shop for everything you need!…read more We started with our windows fixed by them. Instead of replacing all the windows around the house like all the window selling people are telling us, Rob offered to fix the windows for a much better pricing. We are so happy with the result we asked them to remodel our three bathrooms. Again, their quote was better than the other 8 companies we compared with. Their timing and flexibility was better as well! Throughout the process of bathroom remodeling, they were extremely helpful, accommodating and easy to work with. From picking tiles and helping us with the pickup (usually pretty expensive), to going out of their ways to seal cracks for us on the wall and hanging paintings for my mom. They even offered to walk my dog when they were working with us. They are excellent at what they do. See images for the before and after of the bathrooms. We love our 3 bathrooms now. They were able to accommodate everything we asked them too. Including changing old electric outlets, adding a shower in the guest bathroom, and switching the vent to a heated vent. They even helped to fix my kitchen sink that a plumber failed after trying for 3 days! They are also honest people. I did notice a cracked window and Rob immediately ordered a new one and covered the cost. So they do honor their warranty on their work. Overall, would highly recommend them for their excellent work, very fair pricing, and being such good nature people!

we contacted Robert S after he damaged our 4 season room. He never fixed anything he broke. one…read moreof the worst experiences imaginable. This in response to Robert asking to have the review removed. I will cite one example and then you can make up your own mind. A major beam in our sun room was screwed in incorrectly by Roberts people. The beam fell from the ceiling hitting another contractor. Thank god the contractor wasn't injured.

We had 5 different window companies quote for our whole home make over on windows. Having already…read morea bay window under what today standard size is. Not one offered to do bay except Hansons. Windows came in and were installed by the most professional team of guys that we ever encountered. We are more that Happy with our Re Windowed home and the value was also better than the other companies. I now have a Bay window with no leaks and also a front picture window with Casements on both ends that allow breeze thru living room. One very Happy Customer! Chuck S

I hope to be able to change this review but as of today 7/14/26 we are really frustrated with zero…read morecustomer service and looking at a possibly defective garage roof after only 22 months! 3 phone calls, 2 service requests submitted, and of those 3 phone calls 2 were to voice mails. Might be time for some investigation into Hanson's because there are way too many of these complaints. Horrid service.