We had an issue with a rollator purchased on Amazon. We called Advanced Mobility and were told we could bring it in, which we did. The young man spent a good amt of time trying to fix it. He was so pleasant and helpful. We highly recommend this company. read more

BEST BEND experience EVER!!! Extreme GRATITUDE to Lisa & the fantastic team at Advanced Mobility. My niece had a destination wedding in OR & it was important to her to have her Grandparents there. My 88 year old father is no longer mobile & couldn't bring his scooter on the small plane we booked to get there. Lisa & Dan helped arrange the PERFECT ride for him to go down the aisle with. When we arrived at the shop, Dylan was extremely helpful. He literally became our ANGEL of MERCY when my Father became a bit agitated. After the flight & missing lunch, anxiety was HIGH for all of us. To help calm my Dad down, Dylan very patiently & calmly took the time to show us how the scooter worked & how to assemble & disassemble for transportation. He made sure my Father felt comfortable operating it & even let him take a test ride through the store before we went on our way. He offered his help with any other needs we might have while visiting Bend, including shower chairs or ramp rentals we might require for the wedding. Bottom line is Advanced Mobility of Bend & DYLAN ROCKS!!!! THANK YOU ALL SO MUCH for coming alongside our family to make our bride's dreams come true. We will CHERISH our memories of Bend for a LIFETIME. The Grandfather of the Bride wouldn't have made it down the aisle without you. read more

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Five years ago I wrote a 5 star review about Advanced Mobility on Google since Yelp wasn't even around. I've often wondered when seeing reviews for businesses that were more than a few years ago if the business is still good as the reviews stated. I'm here today saying that I still highly recommend Advanced Mobility! I recently purchased my second power chair from them ( I wore out my first one) and they continue to give me wonderful service. I have had all service on my chair done with them and I've always been satisfied. The owners Lisa and her husband Dan are sweet, hard working people who really care. Check them out, you won't be disappointed! read more

We have worked in the DME field for years, serving both seniors and the disabled, and I know a corrupt company when I see one. We had a very negative encounter with Advanced Mobility a few years ago with one of their shady managers/owners in the past, but necessity drove us to try once again on a different matter with them this week. Sadly they were just as greedy and unaccommodating as before. The first time we were getting bids for a lift for our home and called them. He quoted us a price over the phone of around 10k but when he arrived, he tripled the price on us to 30k. When asked why, he said (out loud) "If I would have given you the real price, you wouldn't have let me in the door"...I kid you not! We never mentioned to him that we were in the same business, so he was unaware that we knew the exact pricing of both msrp and dealer costs of the lift. He was completely trying to gouge us and was clearly lying to take advantage. We decided to avoid them, knowing their unethical business practices they have, on their unsuspecting customers. Fortunately we knew he was deceiving us. Besides his deceit, he had a very arrogant manner to him in general. He acting as if it was beneath him to be in our home. We were paying cash for the lift but he kept questioning us about our finances and where we worked etc..insinuating that he had to see if it was worth his time. Very demeaning and clearly a 'salesman mentality' The second time, I asked them if they would match another bid for a set of hand controls. Initially Lisa said they might, but when I presented the amount to them, they refused. They would only have lost around a hundred dollars on a nearly $1700 job but refused saying they couldn't afford it. She also seemed defensive and paranoid that another DME dealer was in the area. Never in my over 30 yrs in business have I treated someone like this. They could of had local business, made a happy customer by accommodating us, established a new client and made a connection with someone who works directly with seniors snd the disabled. They have now blown it (twice) We will not be doing any business with them again, nor will I refer them...and I don't care how "nice" they appear on the phone, I know who they are. I will be sure my many clients here in Central Oregon know why as well. Badly done AM! read more

We had the most wonderful experience at Advanced Mobility. Dan and Lisa are amazing. Their product knowledge and customer service are second to none. We purchased a van and wheelchair. Not only did they customize the chair to fit the van but Dan took the time to teach me how to properly use all of the van's features. He even told me about all of the little details to make sure no big problems would come from them. Lisa went to the dmv and then hand delivered the van's registration to me. I understand the desire to shop online so you can save a few bucks but you have no customer service and no one to turn to should any problems arise and no one to thank when things go right. When shopping for something this important, it is really nice to be able to look someone in the eye and seal the deal with a handshake. I could go on and on but you should go in and have your own wonderful experience. read more

I am a paraplegic and have a Handicapped van that needed work after an accident . Dan repaired the van. After a few months it developed a problem, and Dan took care of it . Even though that it took away time from his Business for no charge. Some Companies talk about customer service, but Advanced Mobility, Dan and Cathy really walked their talk . Merry Christmas And Thank You ! read more