Dr. Gounder is amazing! Never have an issue with anything. He truly does care about my wellbeing,…read moreand he's always going above and beyond to make sure that I'm getting the right treatment. Definitely hard to find in my years with previous MD. The staff is amazing as well. I'm really happy that I found this place.

I am not one to write a review but this place seems unorganized and a huge SCAM! for your money…read more It's disappointing because coming into the office the staff were so friendly. Jun 11 - i came in for my concerns and annual wellness check/blood draw. went to check out, i asked the receptionist lady if there was a copay and she said no. Jun 18 - follow up to review my test results, one test was missing so they drew my blood again. Went to check out and i asked the guy receptionist if i had a copay he said no. It didn't seem right so I double checked with him and the lady next to him said i do have a $30 copay (so i paid). After a week i called to check on my results cuz i didn't see anything posted on my online account and i was informed my doctor was out and that a doctor needed to review my results with me. They tried to schedule me in office but i asked if it can be a call cuz i didn't want to drive down again. June 27 - got the call from the doctor to review my results (still didn't get why i couldn't just get a copy of my results online, my old Sharp doctor would usually just have the results on my app.) About two weeks later (July 7) i receive a bill for $50(or so) so i called them and they advised that my insurance didn't cover my initial appointment and told me i'd have to reach out to my insurance in regards to my confusion so i did. it looks like the insurance and medical office settled something because the app showed i only owed $30 after a few weeks (July 28) so i paid for it. Aug. 8 i see another bill for 2 different dates for a total of $60 so i called again and the lady on the phone said it was for my first appointment (which i recently just paid for) and my video call (video call that shouldn't have even happened if they didn't mess up on one of my test results). They're literally charging me for everything even if it's a mistake on their end.

It seems really difficult to get ahold of someone when you call. I've called three times…read moretoday...missed the first call back so then I was on hold for 30+ minutes. She transferred me to billing but they hung up on me. Now I'm calling again in hopes that they can get me in... While there is an online option to schedule, if you know nothing about the types of neurology treatment, you have no idea how to proceed so you have no choice but to call.... It would be super helpful if they had an email address contact available for new patient inquiries. It would save everyone so much time and let you vet the insurance at the same time.

Very good experience as an interpreter in this location and with Dr. Bill. He was very kind and…read morerespectful to my job as well as to the patient. I also like the front desk personnel. Very helpful and accommodating. The officers are modern and there is plenty of parking. This is inside on the second floor of a medical building with doctor offices for different specialties.

very professional's kind efficient, very concern about my health i would recommend this facility.read more

Now operated by a nurse. Christiana Anisi pays little to no attention to patient input concerning…read moretheir medical issues. Writes prescription for medications that patient has used in the past that have been ineffective. I could go on describing the highly unsatisfactory experiences I had during 2 visits. Suffice it to say, the bottom line is any other medical practitioner will provide a far better oucome.

The office staff are very caring. My husband goes there every 6 months for a follow up. I would…read morerecommend this place.

This is the kindest, most caring and personable office staff I have come across. I would pay…read moreattention to the dates of any other reviews you read. I just felt cared for and heard after leaving here. Dr Sehgal was kind, thorough and professional. He listened to me and provided the care I needed. I'm so happy to have found this practice!

When we first moved to Temecula in 1997, Dr. Ocampo was the PCM for our entire family of four. She…read moretook excellent care of us then. I switched to Tricare West in 2014 before I retired from the military. Now that I'm on Medicare since November of last year, I had to find another doctor and fortunately, she popped up on the list and was taking "new" patients. I couldn't believe some of my information was still in her system from 2014. My very first physical exam will be conducted in March. Communication is very easy & convenient via their patient portal. All my messages are answered promptly and thoroughly. I'm very pleased & impressed with this system. I am overjoyed to be under her care again. She's very kind and compassionate as before. Her staff is friendly and helpful. I'm so glad that Kathy is still there as she was always so friendly & helpful. I know that Dr. Ocampo will keep me in optimum health as I advance into my senior years.

Dr. Ocampo has been my family's doctor for over 35 years, we basically think of her as family…read more She's taken such good care of both my grandparents through all their health problems. The staff is so friendly and helpful, especially Kathy and Emma. We're always met with a smile and taken right away for our appointments, never have an issue with referrals, prescriptions, or getting results. It's hard to find a doctor and staff who truly cares for their patients, but Dr.Ocampo has always gone above and beyond to make sure we received the best care.

I'm so glad that I researched long and hard to find Dr. Matta...another plus for even accepting new…read morepatients. I absolutely hate going to the doctor and it drives my anxiety through the roof just thinking about it. Haven't been to a doctor since my OBGYN when I had my baby almost two years ago and knew that I needed a checkup! She is so sweet and friendly and puts you at ease, there was a nurse there as well (I believe his name was Joel) who was also awesome. I loved the feeling of not being "judged" as I answered all the basic health questions. Dr. Matta has an excellent bedside disposition and calmly answered all my questions without making me feel rushed. She patiently listened to all my concerns without making me feel paranoid and ordered a full blood panel to check all my numbers. I am so lucky to have found her and I'm hoping I can continue with their practice for years to come. Thank you so much for your excellent service!

So my impression is that Dr. Matta is a fabulous Doctor, but she is 100% hindered by the operations…read moreof her office. The office is either severely understaffed or mismanaged. There is a lack of operational efficiency at every turn. Enough to warrant a poor review on Yelp which I hate doing but people....BE WARNED especially if you are expecting timely service while trying to address a health issue. Calling the office is an infinite hold queue that EASILY exceeds 30 minutes. I did my best to give the benefit of the doubt that it was just a busy day but I am now on my 5th attempt to contact this office and my hold time today exceed 41 minutes before I gave up. Our 1st telehealth appointment was confusing, Dr. Matta was late, then there were zero instructions on how to obtain scripts for labs. We weren't informed which lab the requests were sent to. Since you can't efficiently get ahold of anyone on the phone this required my husband to make an extra trip to drive across town to find out in person. Now let's chat about the Patient Portal where we messaged the Doctor on February 11th and the office did not return our call/message for A MONTH. 2nd appointment. Our $100 copay was conveniently collected but our appointment time came and went with zero communication from the office. I remained in a hold queue for 30 minutes, about to hang up when a text comes through with a Zoom link. Dinner is now cold, there is zero respect for patient time and I am expected to join this call as if I was not just completely inconvenienced at the cost of $100. At the end of the day we are all trying to navigate a broken system. Practices that have zero respect for patient time are not helping. I can't in good faith recommend this office with my recent experience that spanned over a few months.

This was my first time at this office. I was impressed with the excellent customer service at the…read morefront counter as well with the help I received from the medical assistant. Nicole, the Nurse Practitioner had a stellar bedside manner. The office was very neat and clean. The atmosphere was very welcoming. It was spacious which made it very easy for me to move around with my walker. Kudos to everyone at Grace Family Health

Went in for my first visit today and left feeling so happy and heard. Nicole O'Neil was absolutely…read moreamazing. She listened to all of my concerns and was so helpful. I felt seen, heard, and taken care of. I can't tell you how hard it is to find an office where the staff actually cares about you as a patient and your health. So extremely happy I found this office!

Dr Gupta has been excellent to work with. She explains labs & test results in a way easy to…read moreunderstand. Gives me her recommendations for changes in treatment and listens to any input I may have before finalizing.

Dr Gupta is a great doctor. She was very patient to answer all of our questions. She's…read moreknowledgeable and experienced in her field of expertise. I felt like she cares about my overall health not just the issues I was there to see her about. Her personality is cheerful and she is very professional.